Otis Ford, Inc.

My parents have been using Otis for years. Matter of fact I bought my first vehicle from Charlie way back in 1993, a Ranger XLT pickup truck that was rock solid. Got me through Community College, SUNY Albany I bought my first vehicle from Charlie way back in 1993, a Ranger XLT pickup truck that was rock solid. Got me through Community College, SUNY Albany, and NYU. When I needed a replacement car a few years ago, i drove 80 miles to Otis and bought a 2007 Taurus which was an excellent family vehicle until my wife's Corolla died. traded in the Taurus for a 2013 Focus that is just an amazing automobile, that's MADE IN AMERICA (Michigan to be exact by Union Labor, something that was important to my family). I recommend this dealership because its been providing the same level of service, satisfaction (excellent) all the while maintaining a professional, no bull, and stable atmosphere. xxxx some of the people I know there have been there for years! Try that at any other dealership. You cannot buy continuity and Otis is just in a class by itself when it comes to consistency in delivering their products and handing customer's needs. More

We have purchased automobiles through this dealership prior to this purchase and have been more than satisfied with the sales and service department. We have recommended them to other family members and prior to this purchase and have been more than satisfied with the sales and service department. We have recommended them to other family members and friends. They are knowledgeable and friendly, without being "high pressure" salesmen, which takes the stress out of purchasing a vehicle. More

I was waiting for the ford Escape 2013 which was delayed I was waiting for the ford Escape 2013 which was delayed in coming into the Dealership. They called immediately and were cooperative in all my req I was waiting for the ford Escape 2013 which was delayed in coming into the Dealership. They called immediately and were cooperative in all my request.s Lou Caponi spent almost 2 hours with me going over all the features of the new car. Their service is also excellent, More

Tom and Lou were extremely courteous and accomodating throughout or entire car purchase. They provided us with a loner car, free of charge, until our new car came in, and they made sure everything was pe throughout or entire car purchase. They provided us with a loner car, free of charge, until our new car came in, and they made sure everything was perfect when we came to pick up the car. Lou even took some time to walk us through the basics of the SYNC system to make our transition even easier. All the people at Otis Ford do an amazing job, and I will gladly continue to give them my business. More

Mike and Jeff were courteous and professional. I didn't have to deal with high pressure sales tactics and when I explained what I was looking for I was shown exactly what I asked for. have to deal with high pressure sales tactics and when I explained what I was looking for I was shown exactly what I asked for. More

Customer service was paramount from start to finish. I highly recommend Lou Caponi and his team. Keep up the great work. Thank you again for great experience. highly recommend Lou Caponi and his team. Keep up the great work. Thank you again for great experience. More

Our family has been dealing with Otis Ford for 26 years! Excellent dealership! My family has bought both new and used vehicles and the service was excellent. Excellent dealership! My family has bought both new and used vehicles and the service was excellent. More

I was dealing with a different dealer near my home & was about to pick up a new 2013 Ford Exployer that day when that dealer said they would not accept a bank check I got from my credit union at a lower was about to pick up a new 2013 Ford Exployer that day when that dealer said they would not accept a bank check I got from my credit union at a lower rate, I told them I was using my Credit Union for the financing but they wanted me to use theirs. At that point I did not trust them & my wife & I were very fustrated & disappointed. I took a trip out to Otis Ford and was introduced to Mark Layburn and he saw that I was fustrated as I explained my previous experience from the other dealer. Mark was nothing but professional, helpful & kind. Mark was able to give me the vehicle that we wanted with better options and a better deal. I brought my wife back with me that Wednesday and Mark let us go for a test ride (previous dealer never even offered us to test drive), my wife loved the vehicle and felt comfortable dealing with Mark. In just talking & mentioning that I work for UPS, Mark helped us look up the UPS X-Plan Partner & was able to take more money off which paid for the extended warrently. We felt Mark went above and beyond with working with us to get into our new vehicle and was able to take it home that mext day. Mark walked us thru all the features on the vehicle & was patient with our questions, he even gave us a full tank of gas. I would recommend Otis Ford & Mark to all my family & friends, even the receptionist was very professional & friendly. Mark turned our car buying experience from a bad one to a trustworthy one. Thanks Mark, we just wish we went to Otis Ford first. We love our new truck. More

overall sales experience was low pressure, they were fair at negotiating a trade in value for my car.Purchased car was very nice. All fees for the sale were disclosed up front and were exactly what I paid at at negotiating a trade in value for my car.Purchased car was very nice. All fees for the sale were disclosed up front and were exactly what I paid at the final sale. Will definitely return for future business. More

I do not live in the same town as Otis Ford. My mother grew up the road a bit, but her family of 10 kids could never afford a car!! We grew up in Sag harbor NY; about 40 minutes away. My dad bought his grew up the road a bit, but her family of 10 kids could never afford a car!! We grew up in Sag harbor NY; about 40 minutes away. My dad bought his first new pick up ever here, back in 1966, and was treated like gold, by the present owner as a new salesman under his father's wing. I saw a car that I had been looking for on their lot, and saw it on the internet. It was a 3 year old used car that would suit my needs for the home inspection business that i have been in for years. I walked inside and spoke to a gentleman named Mark Laydman, who was involved with some other business, but never was curt or rude. He answered the questions I had, and I said I would return with my trade in etc. I came back the next week, and he remembered me right off, had my number etc. I had done sales for many years, but never felt hustled or pressured. No slick routine. He came off as a real "guy", and a good father just trying to take care of his family like me. I must say he treated me as if I was buying the best Lincoln on the lot. He let me take the car home to East Hampton so my wife could see if she was comfortable in it with her bad back. Luckily she was, because I loved the car!! When i returned it, they said i could pick it up after the weekend. I had mentioned that the wheel wobbled some, and after they had balanced the tires and aligned it, they went back and cut the rotors on the spot. The young mechanic Steve was wonderful. 4 stars all the way. I know several people that have been to this dealer, and they are all very pleased with all facets of this dealership. Maybe that's why so many of the employees have been here for so many years. Keep up the good work Brad Beyer More