Otis Ford, Inc.

The folks at Otis are very friendly and helpful. They completely looked over my Smart Car and found there was a warranty issue which they alerted to me to bring to my dealership to get repaired and cover completely looked over my Smart Car and found there was a warranty issue which they alerted to me to bring to my dealership to get repaired and covered. They took great care to look at all the other major areas during the oil change process to ensure everything was covered (even though it's not a Ford vehicle). I was very impressed and will certainly bring all my car business to them. I was especially impressed with the service staff - Chris and Frank were wonderful to work with and explained everything to me. More

By far, this is the best Ford Dealership I have ever dealt with. I have been a Ford owner since 2000. I purchased my F150 in Sayville, Escape in Babylon, and Focus in Bayshore. The quality of service dealt with. I have been a Ford owner since 2000. I purchased my F150 in Sayville, Escape in Babylon, and Focus in Bayshore. The quality of service and customer support I have recieved at Otis Ford is by far the best on the Island. None of these other places have the same level of customer service. Keep up the great work! More

By far, this is the best Ford Dealership I have ever dealt with. I have been a Ford owner since 2000. I purchased my F150 in Sayville, Escape in Babylon, and Focus in Bayshore. The quality of service dealt with. I have been a Ford owner since 2000. I purchased my F150 in Sayville, Escape in Babylon, and Focus in Bayshore. The quality of service and customer support I have recieved at Otis Ford is by far the best on the Island. None of these other places have the same level of customer service. Keep up the great work! More

Otis Ford willfully misrepresented the vehicle as having optional equipment and warranty coverage. They also agreed to correct 7 deficiencies, only 2 were and only one properly. This was over a month ago an optional equipment and warranty coverage. They also agreed to correct 7 deficiencies, only 2 were and only one properly. This was over a month ago and despite the promises of the owner most of the problems are still not corrected. They even tried to say I bought the vehicle "as is" which was a lie. Lou Caponi the sales manager told me had authorized repairs but when asked to put it in writing he refused. No honor here. Caveat emptor... More

Mr. Otis himself lied to me about several things. I traveled over 250 miles to buy a car they did not even have. Then he tried to sell me another car with far fewer options for the same money. Then he traveled over 250 miles to buy a car they did not even have. Then he tried to sell me another car with far fewer options for the same money. Then he had his underlings try to cover for him. These guys are nothing but crooks. More

I recently purchased a 2010 F-150 pickup truck from Otis Ford in Quogue, NY. I was quite pleased with the entire transaction, on multiple fronts. First, Otis gave me a competitive price compared with ot Ford in Quogue, NY. I was quite pleased with the entire transaction, on multiple fronts. First, Otis gave me a competitive price compared with other Ford dealerships in the area. Second, my salesman, Michael Curreri, was very patient with me while we worked to find the exact truck I wanted. I was fairly picky about specific options I wanted, and it was not in their inventory. Mike was able to find exactly what I was looking for. Third, and probably most important, I never felt pressured from Mike at any time to "close the deal". Other dealerships I visited turned me off with their high pressure tactics, and sometimes they acted as if my business wasn't important to them. Besides a home, buying an automobile is probably the largest purchase most people will make. Having trust in the people you are doing business with is extremely important. I felt a level of comfort at Otis that is hard to find in any car dealership. If you are in the market for a new car, I would strongly recommend you visit Otis Ford before you make your final decision. More

I have been using this dealership since we moved to the east end of Long Island, over 10 years ago, with great reliability & trust. As a long time Ford person, I of course have a choice of dealers. There a east end of Long Island, over 10 years ago, with great reliability & trust. As a long time Ford person, I of course have a choice of dealers. There are two others in close proximity to my home, with one as close as the next town, however they did not make me feel like I was their reason for being there, but rather just trying to sell me something, anything, even if it was not what I had discussed I was looking for. If you have a service issue & it's not resolved completely, they will make it right, every time (I even had an officer of the company call me at home one evening, just to be sure my issue had been resolved to my satisfaction). With many loaner replacement courtsey vehicles & a free car wash to boot, you really gotta feel good about your experience when you leave Otis. Both my wife & I buy & lease from Otis Ford. With three successful experiences in the last few years explains why I just bought my new 2010 Explorer there as well. More