Osborne Chevrolet - Service Center

Less Than a Minute Lees than a minute after checking in at your service department I was told the web base appointment on the Sutton Chevy website was useless and there Lees than a minute after checking in at your service department I was told the web base appointment on the Sutton Chevy website was useless and there was 82 vehicles in front my truck. I was then told my truck would not even seen that day because I made a web base appointment and not a call in appointment. This is after i had received an email conformation and a text conformation for the appointment. Sutton is an hour drive and I used half day vacation to hold up my side of the appointment. Words were exchanged and after a heated discussion the service manager stepped in and my truck was repaired. I was referred to Sutton Chevy by the GM at Sutton Acura in Macon. He reassured me I would be taken care of. I have since informed him I'd rather deal with Five star Chevy than Sutton. Yes, my truck was fixed in a timely manner but only after having to come unglued. That's the only reason I gave Sutton two stars instead of zero star. More

Best Service i have ever had I think the service is what stands out the most of this dealership and sets them apart from others. I bought my Camaro from another dealership last y I think the service is what stands out the most of this dealership and sets them apart from others. I bought my Camaro from another dealership last year, and had poor service even when i was in to go for test drive and buy the car. i decided to try the dealer in the town where i live and have always went back. they always provide a way for you to get to work and back even though i work 45 min. away and have even brought my car back to my house; i wish they were given my sale originally. The staff is phenomenal, from the receptionist Mel who is so sweet, to the service guys Billy and John and their manager Jason; such a great team. More

Excellent Place to Buy A Chevrolet All the Sales and Service Personnel at Jeff Smith Chevrolet are SUPER. They take excellent care of their customers. They stand behind the product the All the Sales and Service Personnel at Jeff Smith Chevrolet are SUPER. They take excellent care of their customers. They stand behind the product they sell you. Warren and Josh are friendly and helpful. More

Best Service Department Excellent service, prompt and courteous. Clean facility and waiting area is ample enough to accommodate a large number of customers and is well stocke Excellent service, prompt and courteous. Clean facility and waiting area is ample enough to accommodate a large number of customers and is well stocked with fresh coffee, snacks and clean restrooms. Austin Harris is most efficient, pleasant and courteous service employee i have ever entrusted my vehicle for service work. More

The worst service ever This has to be the worst dealership ever! I had to have saturn recalls done and even though they were done in a timely manner, the call i received wa This has to be the worst dealership ever! I had to have saturn recalls done and even though they were done in a timely manner, the call i received was your car is done but it won't start. The car was running fine, started every time with no issues until the ignition locked up. When I asked what the problem was they thought it might be the battery, they didn't know. I asked if the security lock light was on or if they checked the battery they replied no that they had did the recalls by spec and that was all they would do without a 100.00 charge. When I asked who I should contact to resolve this issue Austin (the person I was talking to) said nobody could make them pay for any repairs and there was no to call. To add insult to injury( I am a 55 year old grandmother ) I came out there, picked up the keys and with my grandson tried to jump off the car to no avail while 2 mechanics stood across from me and watched. IS THIS REALLY A PLACE YOU YOU WANT TO PATRONIZE? My suggestion is to find a better dealership than this! More

Not normal I took my truck in for issues that I think it is having with either the transmission or the engine. At low or slow speeds the truck feels like if is I took my truck in for issues that I think it is having with either the transmission or the engine. At low or slow speeds the truck feels like if is vibrating and not wanting to shift in the proper gear at the proper time. The mechanic road with me and said it is normal but he did hear and feel it as well. I have owned this truck for nearly two years and I still say something is wrong. Whatever is going wrong has caused my fuel mileage to drop off to a very noticeable difference. It is really getting worse. I do plan to bring my truck back in for this issue because I'm sure this is not normal operation as the mechanic stated. The mechanic said there were no hard codes kicked out by the computer. Well anyone knows that hard codes don't always get kicked out and there may still be a discrepancy in the vehicle's operation. It gets really old hearing ' sorry, but we could not duplicate the malfunction'. I show up and drive with the mechanic and it produces the questionable vibration and they say it is normal. Please just fix this truck and stop pushing the matter off as normal operation. More

Dishonest Customer Service Reps On Monday, October 31st, I paid $993 for service.Included in the price, was a new key FOB and programming.When I went to pick up the key fob on Saturd On Monday, October 31st, I paid $993 for service.Included in the price, was a new key FOB and programming.When I went to pick up the key fob on Saturday, November 12th, they attempted to charge me $52 for the programming.I advised that this was included per the service advisor.About 2 hours later,I was told they could not program my key FOB due to a computer issue.There was actually a technician under my hood with electrical plugs...I told them there was no way there could be something wrong with my computer. My current key FOB still worked and I had just had all that work done by them.I googled the steps for programming my key FOB this morning and completed it in less than 10 minutes.Surprise!Nothing wrong with my computer.It is a shame that dealerships take advantage of consumers this way. I realize that some "game" is part of the reality of using a dealership but this is ridiculous.They won't see me again. More