Osborne Chevrolet - Service Center

Not normal I took my truck in for issues that I think it is having with either the transmission or the engine. At low or slow speeds the truck feels like if is I took my truck in for issues that I think it is having with either the transmission or the engine. At low or slow speeds the truck feels like if is vibrating and not wanting to shift in the proper gear at the proper time. The mechanic road with me and said it is normal but he did hear and feel it as well. I have owned this truck for nearly two years and I still say something is wrong. Whatever is going wrong has caused my fuel mileage to drop off to a very noticeable difference. It is really getting worse. I do plan to bring my truck back in for this issue because I'm sure this is not normal operation as the mechanic stated. The mechanic said there were no hard codes kicked out by the computer. Well anyone knows that hard codes don't always get kicked out and there may still be a discrepancy in the vehicle's operation. It gets really old hearing ' sorry, but we could not duplicate the malfunction'. I show up and drive with the mechanic and it produces the questionable vibration and they say it is normal. Please just fix this truck and stop pushing the matter off as normal operation. More

Dishonest Customer Service Reps On Monday, October 31st, I paid $993 for service.Included in the price, was a new key FOB and programming.When I went to pick up the key fob on Saturd On Monday, October 31st, I paid $993 for service.Included in the price, was a new key FOB and programming.When I went to pick up the key fob on Saturday, November 12th, they attempted to charge me $52 for the programming.I advised that this was included per the service advisor.About 2 hours later,I was told they could not program my key FOB due to a computer issue.There was actually a technician under my hood with electrical plugs...I told them there was no way there could be something wrong with my computer. My current key FOB still worked and I had just had all that work done by them.I googled the steps for programming my key FOB this morning and completed it in less than 10 minutes.Surprise!Nothing wrong with my computer.It is a shame that dealerships take advantage of consumers this way. I realize that some "game" is part of the reality of using a dealership but this is ridiculous.They won't see me again. More