Osborne Chevrolet

Jeff smith sold me a lemon , a brand new car that I had to have towed back to them constantly within just 2 months of having. After the 6th time bringing the car back because it , a brand new car that I had to have towed back to them constantly within just 2 months of having. After the 6th time bringing the car back because it wouldn’t start they refused to do something about it. They put a big toll on my life I just had a newborn and I wanted to trade my coupe in for something more suitable for a kid. I would miss days of work because the car wouldn’t start which was the same issue I kept having with the car. It almost costed me my job so I was forced to save up money and buy a cheap cash car because they wouldn’t give me a rental why the car was in service for a whole month saying I had to be 25 or older. That left me with no choice but to let the car go I couldn’t pay a note for a car That wasn’t providing transportation to provide payments for it. Now I’m looking at garnishments for the next 4-5 years THANKS JEFFSMITH. More

3500HD Purchase We traveled from four hours away to trade in 2 vehicles and purchase our new truck. Our salesman AJ very gracious as he worked with us for two weeks t We traveled from four hours away to trade in 2 vehicles and purchase our new truck. Our salesman AJ very gracious as he worked with us for two weeks to finalize the deal. He even came in on his off day to get the truck in and ensure we had everything we needed. Price wise they beat our two local dealerships on our trades and vehicle price. Our service will be done at another dealer so more to come. More

Best Service Department Excellent service, prompt and courteous. Clean facility and waiting area is ample enough to accommodate a large number of customers and is well stocke Excellent service, prompt and courteous. Clean facility and waiting area is ample enough to accommodate a large number of customers and is well stocked with fresh coffee, snacks and clean restrooms. Austin Harris is most efficient, pleasant and courteous service employee i have ever entrusted my vehicle for service work. More

The worst service ever This has to be the worst dealership ever! I had to have saturn recalls done and even though they were done in a timely manner, the call i received wa This has to be the worst dealership ever! I had to have saturn recalls done and even though they were done in a timely manner, the call i received was your car is done but it won't start. The car was running fine, started every time with no issues until the ignition locked up. When I asked what the problem was they thought it might be the battery, they didn't know. I asked if the security lock light was on or if they checked the battery they replied no that they had did the recalls by spec and that was all they would do without a 100.00 charge. When I asked who I should contact to resolve this issue Austin (the person I was talking to) said nobody could make them pay for any repairs and there was no to call. To add insult to injury( I am a 55 year old grandmother ) I came out there, picked up the keys and with my grandson tried to jump off the car to no avail while 2 mechanics stood across from me and watched. IS THIS REALLY A PLACE YOU YOU WANT TO PATRONIZE? My suggestion is to find a better dealership than this! More

Worst ever Jeff Smith Chevrolet is the worst dealership I have ever had dealings with. He, not his employees care about the customer. He refuses to meet with cus Jeff Smith Chevrolet is the worst dealership I have ever had dealings with. He, not his employees care about the customer. He refuses to meet with customers & his management staff is left to deal with problems they can't handle! He needs customer service training! I know I will NEVER buy another vehicle there. I'm sorry, but you and your employees should NEVER call a customer a liar! The service department was great! More

Not normal I took my truck in for issues that I think it is having with either the transmission or the engine. At low or slow speeds the truck feels like if is I took my truck in for issues that I think it is having with either the transmission or the engine. At low or slow speeds the truck feels like if is vibrating and not wanting to shift in the proper gear at the proper time. The mechanic road with me and said it is normal but he did hear and feel it as well. I have owned this truck for nearly two years and I still say something is wrong. Whatever is going wrong has caused my fuel mileage to drop off to a very noticeable difference. It is really getting worse. I do plan to bring my truck back in for this issue because I'm sure this is not normal operation as the mechanic stated. The mechanic said there were no hard codes kicked out by the computer. Well anyone knows that hard codes don't always get kicked out and there may still be a discrepancy in the vehicle's operation. It gets really old hearing ' sorry, but we could not duplicate the malfunction'. I show up and drive with the mechanic and it produces the questionable vibration and they say it is normal. Please just fix this truck and stop pushing the matter off as normal operation. More

Dishonest Customer Service Reps On Monday, October 31st, I paid $993 for service.Included in the price, was a new key FOB and programming.When I went to pick up the key fob on Saturd On Monday, October 31st, I paid $993 for service.Included in the price, was a new key FOB and programming.When I went to pick up the key fob on Saturday, November 12th, they attempted to charge me $52 for the programming.I advised that this was included per the service advisor.About 2 hours later,I was told they could not program my key FOB due to a computer issue.There was actually a technician under my hood with electrical plugs...I told them there was no way there could be something wrong with my computer. My current key FOB still worked and I had just had all that work done by them.I googled the steps for programming my key FOB this morning and completed it in less than 10 minutes.Surprise!Nothing wrong with my computer.It is a shame that dealerships take advantage of consumers this way. I realize that some "game" is part of the reality of using a dealership but this is ridiculous.They won't see me again. More

Bought a LEMON and POOR SERVICE! DO NOT BUY FROM THIS DEALERSHIP!!!! I purchased my Suburban form Jeff Smith. During the purchase of my vehicle, I paid to have Weather Tech Floor mat DO NOT BUY FROM THIS DEALERSHIP!!!! I purchased my Suburban form Jeff Smith. During the purchase of my vehicle, I paid to have Weather Tech Floor mats for my ENTIRE vehicle (Note: this was not something the dealership through in. I paid for them). When I didn't receive my floor mats after 3 weeks, I called the dealership and as it turns out, the sales person never ordered my mats. 2 weeks later, I received the floor mats in the mail and they were the wrong color. I had to PAY to send them back and when I asked where the cargo mat was, they said it wasn't part of the purchase. I was shocked. I once again showed my receipt where I paid for mats for the ENTIRE vehicle, which includes the cargo area. Jeff Smith refuses to provide the cargo mat. It has been 2 months since I purchased my vehicle and still do not have my floor mats. The day I got my Suburban home, the button on the passenger side seat controls fell off and the back left door began to raddle. 2 weeks after having my vehicle, the battery died. Now 2 months after purchasing my vehicle, my touch screen, which drives the radio, navigation, Bluetooth, backup camera, etc. continues to turn OFF and ON by itself. When I called the dealership about each of these items, I was told they worked when I bought it and there is nothing they can do. DO NOT BUY FROM THIS DEALERSHIP!!!! More

Not a Trustworthy Dealership! I had spoken to a salesman on the phone about a Jeep Wrangler. After I understood the vehicle more I gave him a verbal offer that was a good bit lower I had spoken to a salesman on the phone about a Jeep Wrangler. After I understood the vehicle more I gave him a verbal offer that was a good bit lower than the asking price. After confirming with his manager he said that that "we wouldn't have any problem meeting that price". We then planned a time for me to come buy the vehicle. The day that the sale was supposed to take place I called to make sure that we had a verbal agreement. This was very important because I live a good 2 hours from the dealership. When I called he assured me again that he believed it would be no problem but he would check with his manager again. The guy comes back and says that there was a "misunderstanding" and the internet price was actually their best price. I felt like they lied to me in the hopes that I would come to the dealership and be pressured to buy at their price. Also, the fact that they didn't want to move on their price at all was extremely agitating. I am glad that I didn't drive all the way down there and I am even more glad that I didn't give my money to this untrustworthy dealership! More

horrible very rude sales manager and finance manager from the get go they were informed the day after car was purchased that it had a problem I realize the car very rude sales manager and finance manager from the get go they were informed the day after car was purchased that it had a problem I realize the car was used but there is a 30 day law More