Orr Nissan of Fort Smith

They took care of me as promised After the purchase, I found out my new truck was missing a required feature. The sales team made it very easy to return the truck for a different mod After the purchase, I found out my new truck was missing a required feature. The sales team made it very easy to return the truck for a different model, and gave me an equivalent rental while they acquired the new truck. They made it a very smooth transition. More

#jeeplife I've been a "truck" since 16; I'm 37. After spending a week borrowing my mom's Jeep, I knew I WANTED A JEEP. I began my search online and landed in my I've been a "truck" since 16; I'm 37. After spending a week borrowing my mom's Jeep, I knew I WANTED A JEEP. I began my search online and landed in my hometown of Fort Smith at Orr Auto Park. After researching trade value of my truck, I went in prepared. Phillip stay connected with me via email, phone and text the entire time. After spending 4 days driving by mom's Jeep, on day 5 I was driving my OWN Jeep! I'm driving it to Breckenridge, Co on Wednesday for its inaugural road trip. Thanks to Phillip/Orr for the the deal, the service and the many memories that are to follow! #jeeplife More

Great crew! Jim Webb was very helpful with my purchase. Thank you Tom for the great deal! Over all experience was very good. I traded in a Nissan so I know I wil Jim Webb was very helpful with my purchase. Thank you Tom for the great deal! Over all experience was very good. I traded in a Nissan so I know I will get good service when I come in for to get my vehicle serviced. More

Best customer service provider in all of Fort Smith Josh is by far a man of his word and an excellent salesman he will help ensure that you get the best price around town and takes excellent care of his Josh is by far a man of his word and an excellent salesman he will help ensure that you get the best price around town and takes excellent care of his customer's I wouldn't purchase from anybody else! More

Excellent in every way I have purchased several new vehicles over the last 20 years and have never experienced this level of customer service. Michael Temple and the staff a I have purchased several new vehicles over the last 20 years and have never experienced this level of customer service. Michael Temple and the staff at Orr went above and beyond my expectations. Their sincere care for the customer is immediately apparent and service after the sale is excellent. You will not be disappointed if you give this dealership an opportunity. More

Purchase of Frontier Dealing with Marcus Thompson was a very pleasurable experience. He was fairly new when we came in and if I had a question, he was not afraid to say I Dealing with Marcus Thompson was a very pleasurable experience. He was fairly new when we came in and if I had a question, he was not afraid to say I DON'T KNOW BUT WILL FIND OUT. he took that attitude and was able to get an answer for every question we had. We purchased a Frontier on Saturday Feb 16th. As we were driving the next day (Sunday) the transmission line came loose and we were broke down with less that 50 miles on truck. It was approx 11 am Sunday morning and the dealership was closed. I sent a text to Marcus telling him we were broke down and he called me with just a couple minutes. He got ahold of his bosses and within 10 minutes I received a call from one of the managers. He called a tow for us and within 30 minutes they picked the truck up and we were on our way home. I called Marus the next morning and he told me they found another truck exactly as the one we purchased in Russeville and it would be there later that day. We came in the next day and drove out with another new truck. My experience with Marcus and the entire ORR staff was very satisfactory, as all went out of their way to satisfy us. I cannot say enough about Marcus, he left in the middle of church service to help us. I will be back. More

CHAD'S The MAN!! Chad sold us on a vehicle right off with he's friendliness and expertise! Will recommend all our family and friends! Finally a salesman that's genuine Chad sold us on a vehicle right off with he's friendliness and expertise! Will recommend all our family and friends! Finally a salesman that's genuinely great! Thanks Chat! 😁 More

Great overall experience When I started shopping for a new car, I knew I wanted a SUV, but didn't know what kind. My parents and I went to Orr Nissan of Fort Smith first and M When I started shopping for a new car, I knew I wanted a SUV, but didn't know what kind. My parents and I went to Orr Nissan of Fort Smith first and Michael Temple greeted us with a smile and upbeat personality. He showed me around the dealership and car lot, making the experience very informative and personal. As I was looking at the SUVs on the lot, the Nissan Rogue caught my attention. Michael happily showed me the vehicle, detailing the interior and exterior parts and functions. We took it for a test drive and I loved it! However, I didn't want to make a hasty decision without looking at other car lots first. My parents and I went to one other dealership where we spent maybe 20 minutes before leaving--the customer service was lacking and the experience was completely different from what Michael offered. We went right back to Orr where Michael came out and continued to talk with us about the Rogue. He described safety features, electronic features and basically gave a very thorough description of the vehicle. I didn't feel pressured into buying it and I honestly felt that Michael was giving me the best deal he could offer. I came back a few days later and purchased the Rogue. When the paperwork was complete and the SUV was ready, Michael presented it to me on the show floor and spent more time showing me how to connect my cell phone to the Bluetooth®, how to use the push start, how to work the cruise control, how to open the sunroof and what all the various buttons and controls did. I felt confident in using all the functions of my car because of Michael's help! I've had my Rogue almost a year now and Michael still keeps up with me every so often to make sure the Rogue is running efficiently and up to my standards. I can't say enough nice things about Orr Nissan of Fort Smith and the staff there, especially my awesome car's salesman. It was a wonderful experience and I recommend visiting them when looking to a buy a new vehicle. You won't be disappointed! More

Love Orr Nissan! Michael was great! He listened to what I wanted and then showed me the perfect car to fit my lifestyle! He wasn't pushy and was very personable. I wil Michael was great! He listened to what I wanted and then showed me the perfect car to fit my lifestyle! He wasn't pushy and was very personable. I will definitely go back to him when it's time to upgrade! More

Absolutely the best car buying experience I have ever had. No pressure told them what car we wanted and less than an hour later we was driving off in our new car. Thanks Orr for a wonderful experience No pressure told them what car we wanted and less than an hour later we was driving off in our new car. Thanks Orr for a wonderful experience More