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Orr Nissan of Fort Smith

Fort Smith, AR

4.6
739 Reviews

6520 Autopark Dr

Fort Smith, AR

72908

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739 Reviews of Orr Nissan of Fort Smith

May 24, 2017

Replace broken visior Price for new one was to high but service was great. I have had 3 recalls on this Pathfinder and then visiors won't stay up and had to replace at $19 More

by Louis Stutts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at the dealership. When you get a moment, I have sent you a private message so we can discuss this further. Thank-you for your understanding and allowing us to serve you.

May 24, 2017

Great team Everything was great.just had to wait a little longer than expected.but overall great.i would recommend Nissan to all my family and friends. Thanks yo More

by Rodney Keith Register
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Cofey, Mike Phang, Kendall Newton
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this! We do our best to keep your visits here short because we understand your time is valuable. We love referrals and are committed to the highest quality of customer service! Thank-you for being a part of the ORR Family!

May 23, 2017

Awesome! I came into Orr looking for a new car and they went above and beyond on making me feel comfortable and assisting me on the right vehicle for me. More

by Nissan4Life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Neblick, Mike Phang, Carla Pence, Dee Breese
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for the review! We appreciate your business and for allowing us to welcome you into the ORR Family. We look forward to serving you!

May 21, 2017

Friendly, helpful staff and a nice, clean establishment Very satisfied with everything overall at Orr. We were immediately greeted as we uncomfortably walked through the doors not knowing what to expect. We More

by Daniel Swanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Thompson, Dee Breese
May 22, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for the review! Our goal is that when you are making a purchasing decision that you do not feel any pressure, ever, to have to buy. We are here to walk you through the process and answer your questions along the way. We look forward to serving you and welcome to the ORR Family!

May 21, 2017

Great staff. No pressure sales. We brought in our 2013 Altima for an oil change. Had no intention of buying a new car. Walked around while waiting for our Altima to be serviced and m More

by Bassman68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Steele, Kelly Hutchins, Dee Breese
May 22, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for the review! We appreciate the opportunity to serve you and do our best to keep your visits here short. We are glad to read that Dee was able to assist throughout on getting as much of the paperwork prepared for you and that you were able to drive off the lot with the Nissan Rogue. Thank-you for being a part of the ORR Family!

May 20, 2017

Awesome accommodations and service We simply needed a routine oil change, but were very impressed with the friendliness of all staff , the knowledge and helpfulness, and the cleanliness More

by williemae hill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Cofey, Jim Webb
May 20, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this story! If there is anything we can do to improve our various amenities please let us know. Your feedback is always appreciated and tells us what we need to do for our ORR Family. We appreciate the opportunity to serve you!

May 20, 2017

Amazing customer service. I would highly recommend going to Orr Nissan and purchasing a car from them. I personally would recommend going to see Dennis Monteroza on getting you More

by Mr.Salty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zackary Valentine, Josh Cofey, Dennis Monterroza, Dee Breese
May 22, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this story! We will do our absolute best to help find your perfect vehicle as well as its financing. Our team is committed to the highest level of customer service and if there is anything we can do to improve, please let us know. Welcome to the ORR Family!

May 20, 2017

Products, Service, Satisfaction This is my second vehicle purchased from Orr. The product, service, and buying experiance have all exceeded expectations. Next time that I need a veh More

by PaPa Smurff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Neblick
May 20, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this! We are committed to ensuring you have an ideal experience from our showroom to the service center. We are glad to read that you had a phenomenal experience and that our staff not only met, but exceeded your expectations. Thank-you for being a part of the ORR Family!

May 19, 2017

Nissan Rogue 2016 continued excellent service I have always received excellent service on my '16 Rogue. I'm glad to have this awesome team available to service my ride! Always get in fast and th More

by Colleen Geels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department: each and every one of them!!
May 20, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this story! We will be sure to pass this on to the Service Center. Thank-you for giving us the opportunities to service you and your Nissan Rogue. Thank-you for being a part of the ORR Family!

May 19, 2017

We were treated with respect, offered refreshments made us I like the feel of this dealership when you come inside. Everyone was friendly and they wanted you to be comfortable . We will come again. More

by Shirleygreen472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Cofey, Carla Pence
May 20, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this! We want to ensure your visit whether it is from the showroom to the service center that you feel welcomed. If there is anything we can do to improve, please contact us. Thank-you for being a part of the ORR Family!

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