Orr Nissan Central - Service Center

Exceptional Service Ken Burger, Service Advisor, provided me with an exceptional service experience. He greeted me right away, was thorough in taking my information and m Ken Burger, Service Advisor, provided me with an exceptional service experience. He greeted me right away, was thorough in taking my information and my concerns, and was able to get me in and out very quickly. He then went the extra mile to make sure I understood the charges and walked me to my vehicle to show me the work performed. Thank you so much Hudiburg Nissan! More

Dishonest dealership I read the reviews from previous dissatisfied customers with disbelief, since I had dealt with Hudiburg Nissan in the past. BUT please read this and I read the reviews from previous dissatisfied customers with disbelief, since I had dealt with Hudiburg Nissan in the past. BUT please read this and be fair warned. I was involved in a automobile accident and had my vehicle towed to Hudiburg to diagnose the mechanical issues. I was told by the Asst Service Manager it was a sensor that went bad and 400.00 would fix my issue. Please note I had told the Asst Service Manager and State Farm Insurance I would not have the car repaired if there was any extensive mechanical issues. Since I was assured the sensor was my only problem mechanically my car was transferred to Hudiburg body shop. After working on my car for a week, I rec a call from Tom with the body shop who says "hey did you know your check engine light was on"? I explained that is why your service department had my vehicle for a week to fix the problem and I am sure hoping there is nothing serious wrong or I will be extremely upset. Note the body shop waited a week to call to notify me the light was on. Yes I confirmed with Tom the body shop representative that they took a picture of my dash when they rec my vehicle from service. So my vehicle goes back to service and was told the check engine light was related to the gas cap??? I told Marvin I sure hope the light does not come back on or I will be upset! I drove less than 30 miles and the light came back on. What is the problem now? Well it wasn't the gas cap I am now told it is the catalytic converters are out which would cost another 2500.00 to fix. So yes I am peeved about the dishonesty and dealing with this dealership. When I stressed to Marvin I could not believe they did not test drive my car I was told "we don't test drive cars which are in operable". I said "you fixed it"! I was told then we don't test drive the vehicles on the interstate. I said "your master mechanic just drove it down 89th and the light came back on". Yes I am a female but not a stupid one or one to be taken advantage of. I spoke with the General Manager today to share my disappointment and belief that the service department and body shop dropped the ball on my repairs. The general manager calls me back after his investigation to advise me "Marvin stated, when one check engine light was fixed another one came on". My response was "really I was only aware of the one code before it went to the body shop and now there were other codes". As I told the general manager I do not want to say someone is dishonest but come on I know what I was told and what actions were taken. The solution was for me to trade my car in because it wouldn't matter with the issues since they would take it to the auction. Really that is the solution. I truly pray this will prevent anyone else from getting the shaft at Hudiburg Nissan. This dealership deals in dishonesty. More

I took my Versa in for the usual oil change and general check-up. The service was exceptional. The waiting area is well equipped.......coffee pot, tv, computer provided with internet access. They got do check-up. The service was exceptional. The waiting area is well equipped.......coffee pot, tv, computer provided with internet access. They got done with the car very quick and did a good job. Was only there approximately 30 minutes. Job well done! More

Our company has used Hudiburg Nissan to purchase Nissan parts for a while now. We have been pleased with the amount of good customer service, quality of parts and help that we have recieved from Larry when parts for a while now. We have been pleased with the amount of good customer service, quality of parts and help that we have recieved from Larry when purchasing. Larry always takes care of us and sees that we have the parts at our shop in a timely manner. More