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Orr Nissan Central - Service Center

Oklahoma City, OK

4.5
956 Reviews

956 Reviews of Orr Nissan Central - Service Center

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May 26, 2019

Very satisfying Took my auto in for service and a tire rotation. I was informed by John my auto needed wheel alignment. I gave permission to correct the alignment. Ev More

by Patton46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gatlin
May 27, 2019 -

Orr Nissan Central responded

Thank you for trusting us to service your vehicle. We look forward to assisting you in the future!!

May 24, 2019

Great Service at a Great Price I always used a small ( local) mechanic, but needed some service preformed, so I tried the dealership. Wow, I was surprised. Appointment time is conve More

by KTMCCABE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gatlin
May 25, 2019 -

Orr Nissan Central responded

Thanks for taking a moment and sharing about your experience! It was a pleasure doing business with you. Take care and see you soon!

May 19, 2019

Was great Everyone was very kind and asked if i was being taken care of or if i needed anything and wasn't a bad wait for my car to get done More

by SHANECHICKEN9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Orr Nissan Central responded

We appreciate the opportunity to serve you, and thank yo for the review. If we can be of service to you down the road, please reach out!!

May 23, 2019 -

Orr Nissan Central responded

Shanechicken9, we are very happy we could provide you with a positive experience! Lisa Owner Loyalty Manager Orr Nissan Central 405-631-7771

May 19, 2019

Not the greatest customer service. I sent my husband for my oil change. When I scheduled it, I requested a tire rotation because I had a 9.95 coupon. Due to weather my husband rushed ou More

by ORTBRI9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Kienka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2019 -

Orr Nissan Central responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 19, 2019

Outstanding. The staff here was amazing. Everyone was so kind and efficient in their work. The staff always kept the customers and myself up-to-date on our vehicle More

by KP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor
May 22, 2019 -

Orr Nissan Central responded

Thank you for taking the time to relate your experience with Orr Central. We hope to see you again soon.

May 22, 2019 -

Orr Nissan Central responded

Hi Kp, we are very happy to have provided you with such a positive experience! Lisa Owner Loyalty Manager Orr Nissan Central 405-631-7771

May 17, 2019

Quick! They worked with me on convenient appt time. Very easy to get my car to the service writer. Very friendly. Not too busy for me. More

by BRENDASKAGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Contad
May 22, 2019 -

Orr Nissan Central responded

Thank you for the kind words, Brenda. We look forward to providing you excellent service for years to come.

May 23, 2019 -

Orr Nissan Central responded

Brendaskaggs, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Lisa Owner Loyalty Manager Orr Nissan Central 405-631-7771

May 16, 2019

Install fog lights Although a few problems came! They compensated me for the extra time it took to get this right Thank you guys I will be in agajn More

by DELIGHTFUL_DEE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gatlin
May 22, 2019 -

Orr Nissan Central responded

Thank you for giving us the opportunity to resolve the problems. We appreciate your business and your taking the time to provide honest feedback of your experience here at Orr Central.

May 22, 2019 -

Orr Nissan Central responded

Delightful_dee, thank you for your kind review; we are happy to pass along your comments to the team here at Orr Nissan Central! Lisa Owner Loyalty Manager Orr Nissan Central 405-631-7771

May 15, 2019

my tire went flat on my vehicle with less than 7,000 miles I have no issues with the dealership as we have bought several cars over the years. I was greeted by Victor and he remembered that my son and I bought More

by MARILYN-GARRITY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Kienka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conner, Pete in Subaru service
May 29, 2019 -

Orr Nissan Central responded

Marilyn-garrity, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 13, 2019

Ken Burger Ken has taken care of me for years and I never feel pressured to do unnecessary stuff. I believe he's honest and, frankly, I trust his opinion and rec More

by RWADEHAYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2019 -

Orr Nissan Central responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experiences with Ken Burger and Orr Nissan Central. Have a great day!

May 12, 2019

Worst experience ever Because my care came out of the shop in worse condition then it went in. The dealership refuses to answer any of my questions or make the repairs to t More

by KRISTYDRAPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Brickman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service texj
May 12, 2019 -

Orr Nissan Central responded

Hi Mrs. Draper. First, on behalf of all our team members let me apologize for your experience. Our goal is to deliver 100% satisfaction to each of our guests and we collectively sought to do this for you as well. We very much understand and respect your perspective plus we very much would like to satisfy you on this repair. However, it’s evident that the clips to the scrape shield have been damaged and need to be replaced and after carefully inspecting the under carriage of the vehicle it seems to our chief technician that this damage was not caused from having an oil service done. We have already had the scrape shield itself Goodwilled and we are prepared to provide this free of charge. Mark has even offered to come pick up your vehicle again as we did last week to minimize the inconvenience this has caused. Our team is focused on providing the highest quality of service possible and we hope to provide you and your family this service. Please let us know if you would like a quote on having the clips replaced at your earliest convenience and we will get this remedied for you. Again, we apologize for this inconvenience and we will strive to rectify this matter this week. Thank you.

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