Orr Nissan Central - Service Center

This Guy's are Amazing. I had a last minute out of town trip, needed oil and tire maintenance. They were able to service my car the same day. Thank you guys....plus coffee w I had a last minute out of town trip, needed oil and tire maintenance. They were able to service my car the same day. Thank you guys....plus coffee was delicious. More

Satisfied with work mostly. Only issues I’ve had is not resetting oil and tire rotation after service. Advised to schedule another service appointment for an issue, then upon ar Only issues I’ve had is not resetting oil and tire rotation after service. Advised to schedule another service appointment for an issue, then upon arrival told part had to be ordered. More

They were disorganized and the cashier was rude. I scheduled an appointment, arrriving there the “advisor” was MIA. Another one picked up service but when the car was finished no one informed. I r I scheduled an appointment, arrriving there the “advisor” was MIA. Another one picked up service but when the car was finished no one informed. I realized the car was done by chance when I went to the bathroom. When inquiring if the car was ready no one had a clue and pretended to be looking at their phones, until a friendlier advisor pick up the slack. I do not see the purpose of a person as a cashier when the job is purely swiping a card. I dis not have a print out detailing the service until AFTER the card was swiped. There was an inconsistency in the price charged and when asked clarification the cashier told me “I cannot do anything about it” in a rude manner. So I need to get back to the advisor to ask clarification. Overall they need to organize their team and hire people that understand customer service. More

Ken Burger went above and beyond what he had to do to take car of my car "needs". I appreciated so much his kindness & his willingness to get my car & me safely back on the road. take car of my car "needs". I appreciated so much his kindness & his willingness to get my car & me safely back on the road. More

Service advisor could not explain what recall they did. Technician left oil all over the interior and did not put rear floor mat back in place. I was replacing 2 vehicles. A 22 Toyota Corolla Cross and 1 Technician left oil all over the interior and did not put rear floor mat back in place. I was replacing 2 vehicles. A 22 Toyota Corolla Cross and 18 Nissan Armada. I went to sales and had to get the sales manager to find help. Milton that was working with me was great until I needed to make a down payment decision that would take at least 48 hours. Milton was very upset and acted as if I was wasting his time. I told him I would be back Saturday. He called me the next day but I was busy. He then kept asking me questions and demanding answers. I hung up on him because he was being rude and not accepting my answers of being busy. He then called me again 10 minutes later and was angry. He told me he didn't care if I was going to make a complaint and to stop wasting his time. More

Ken is always SO helpful and takes great care of my husband and I when we show up. husband and I when we show up. More

The service department goes above and beyond to make sure the car is serviced properly each time. the car is serviced properly each time. More

Service department excellent. They were very honest. This will be where bring vehicle from now on. Thank you all They were very honest. This will be where bring vehicle from now on. Thank you all More

Ken was the greatest! Will come back for future services. Thank you again for the excellent customer service. Will come back for future services. Thank you again for the excellent customer service. More

Got me in quick which is nice. The reason for the 3 stars is I feel like the service writer tries to xx his way through things w/o real knowledge. Twice I've been up there or cal The reason for the 3 stars is I feel like the service writer tries to xx his way through things w/o real knowledge. Twice I've been up there or called and twice I've been given a xx excuse for the problem. As far as oil changes go, they are ok, but outside of that, I would have a very hard time trusting them to do work. More