Orr Chevrolet of Fort Smith - Service Center

Polite employees. Well organized. Excellent customer service. Clean open space to relax while waiting on service to be completed. Well organized. Excellent customer service. Clean open space to relax while waiting on service to be completed. More

Wife said told air filter needed changed but thought part of service and didn't reset service light? Now another trip back to ORR? of service and didn't reset service light? Now another trip back to ORR? More

Making the appointment was easy! They repaired my car quickly and everyone was helpful! Ed was so very helpful! They repaired my car quickly and everyone was helpful! Ed was so very helpful! More

Always pleasant and prompt. Service Department continues providing thorough service for our Traverse. Giving us confidence for dependable performance. Service Department continues providing thorough service for our Traverse. Giving us confidence for dependable performance. More

Everyone was super nice and helpful. Didn't cost an arm and a leg. They completely went against the dealership is a rip off stereotype. I will definitely trust them with my truck again. Didn't cost an arm and a leg. They completely went against the dealership is a rip off stereotype. I will definitely trust them with my truck again. More

Took my Escalade in to get air. Shocks repaired was told that It needed a new relay to make it work. They put the new relay on and it did not work. Still charge me $600 for a part I Shocks repaired was told that It needed a new relay to make it work. They put the new relay on and it did not work. Still charge me $600 for a part I didn’t need. and additional $2000 worth of parts to fix it later. Ask him to remove the parts they put on that did not fix the problem and was told lhat I needed to pay them even if it worked or not will not go back to that deal they lied to me! More

Kim is the best at customer service! They went above & beyond my expectations. I am very pleased with their work! I would recommend them to anyone. They went above & beyond my expectations. I am very pleased with their work! I would recommend them to anyone. More

Engine failure after it was serviced there. Same bad engine parts used; at my expense. Same bad engine parts used; at my expense. More

Appointment was easy to set, got there 15 early, took truck back to be aligned , was done much quicker than I expected, exelent experience truck back to be aligned , was done much quicker than I expected, exelent experience More

This was by far the worst experience I’ve had at a dealership. Ralph in the service department was the most unprofessional person I’ve dealt with that wasn’t a 15 year old working at a fast food resta dealership. Ralph in the service department was the most unprofessional person I’ve dealt with that wasn’t a 15 year old working at a fast food restaurant. I would highly recommend training/coaching on how to treat customers with respect, professionalism, and honesty. Will never go back to this dealership for anything. More