Orr Chevrolet of Fort Smith - Service Center

Orr Chevrolet Service always Makes my Experience Hassle Free Shane in the Service department at Orr Chevrolet always makes my experience hassle free with outstanding service. Honestly, I love my Cadillac SRX, b Shane in the Service department at Orr Chevrolet always makes my experience hassle free with outstanding service. Honestly, I love my Cadillac SRX, but it is the service that makes me want to buy a new Cadillac when I am ready for a trade-in! More

Oil change Shane did great. He even went out of his way to help me find 3M tape to fix a running board light that was loose. Shane did great. He even went out of his way to help me find 3M tape to fix a running board light that was loose. More

Cue replacement The service department staff was friendly and professional. They checked to see if my vehicle was still under warranty which it was by a month which s The service department staff was friendly and professional. They checked to see if my vehicle was still under warranty which it was by a month which save me $$. The only thing, if they can only spell my last name which is Horton not Morton :). Shane Semiche is outstanding! More

Oil Change - Tire Rotation Very prompt. Very courteous. Appointment was for 2:30 PM. Got there at 2:10 and was gone by 2:35. Very pleased. Will come again Very prompt. Very courteous. Appointment was for 2:30 PM. Got there at 2:10 and was gone by 2:35. Very pleased. Will come again More

Friendly, honest and fairly fast We were greeted with a smile and taken care of promptly and told it would take about an hour for an oil change since there were a few cars ahead of us We were greeted with a smile and taken care of promptly and told it would take about an hour for an oil change since there were a few cars ahead of us. Process was efficient and pleasant. More

Great customer service The service department was friendly and efficient. I got my vehicle back quickly. They do a great job and always go over everything with me. The service department was friendly and efficient. I got my vehicle back quickly. They do a great job and always go over everything with me. More

Customer based service Your team worked with an out of town warranty issue on a vehicle I use for work. You provided different options to get me around town to keep me work Your team worked with an out of town warranty issue on a vehicle I use for work. You provided different options to get me around town to keep me working while my vehicle was in the shop. Your courtesy drivers were attentive to the road and pleasant to ride with. All people I interacted with worked to solve my problems in a very professional and courteous manner. I have never had such a great service experience as this one. You serve your customers. More

Expert analysis and fix for my new Cadillac CT6 On a Saturday morning cross country drive when the service engine light came on. I was a little rattled because I was some distance from home. I had j On a Saturday morning cross country drive when the service engine light came on. I was a little rattled because I was some distance from home. I had just purchased the car a day earlier in an adjoining state where I live. Lucky that Orr was just a few miles away and grateful for their Saturday service department hours. I wish I had everyone’s name but the service advisors were great and the Cadillac mechanic knew the engine, diagnosed the problem, fixed it, and had me on my way in an hour. Confidence in my car was restored. It’s now 5 days and 2,000 miles later, my trip is completed successfully, the car was perfect with no further issues. Thank you! More

Completed as promised. Shane does a great job keeping me informed of progress and pricing. He’s a super guy who knows his business. I absolutely recommend Cadillac Servic Shane does a great job keeping me informed of progress and pricing. He’s a super guy who knows his business. I absolutely recommend Cadillac Service at Orr. More

SRX Service No complaints. Shane does an excellent job at taking care of his customer. I have a 2010 SRX....Shane treats me as if it was a 2019. Thank you Shan No complaints. Shane does an excellent job at taking care of his customer. I have a 2010 SRX....Shane treats me as if it was a 2019. Thank you Shane! More