Orr Chevrolet of Fort Smith - Service Center

Excellent service center I brought my truck in for a few warranty issues and the service was very friendly and professional. Everyone I came in contact with were very helpful I brought my truck in for a few warranty issues and the service was very friendly and professional. Everyone I came in contact with were very helpful and friendly. Excellent service center. More

Very nice and friendly. Oil change and hail damage repair. Great work! Repair was done in a timely manner and they addressed all of my concerns. Jared Fabor was truly awes Oil change and hail damage repair. Great work! Repair was done in a timely manner and they addressed all of my concerns. Jared Fabor was truly awesome and figured out the problem with my car. He discovered a piece of grass that was causing an issue in my filter system and made my car run perfect! More

Customer service excellence Honestly, my last trip to Orr for an oil change/tire rotation was not positive. It was only on my third trip to the service department that I was able Honestly, my last trip to Orr for an oil change/tire rotation was not positive. It was only on my third trip to the service department that I was able to pick up my truck. Orr was new then. I'll chalk it up to teething problems. This time was a perfect experience. I dropped off my truck at 7:30 for an 8:45 appointment. I was promptly given a ride to work. A couple of hours later I received a call telling me that my truck was ready. I asked if they could deliver it to my work. Within 30 minutes I received a call that my truck was in the parking lot at my work. A couple of signatures and I had my truck. A perfect example of the meaning of customer service. Well done, Orr, well done! More

Immediate and attentive service! I called with a question, was asked to come in first thing the next morning. Service was kind and considerate by Shane, Tracie, and even Landid who g I called with a question, was asked to come in first thing the next morning. Service was kind and considerate by Shane, Tracie, and even Landid who gave me a ride to my office. My car was delivered back to me within a few hours with no inconvenience to my day. I love the Cadillac experience, especially at Orr. My family will be a Cadillac family from now on. The comfort and convenience are worth every dollar. Keep up the good work! More

very good This is the first time I use the service here. I am very pleased and will come back. My car is perfect after service. Thank you so much. This is the first time I use the service here. I am very pleased and will come back. My car is perfect after service. Thank you so much. More

These people really take care of their customers! We bought a new Silverado about three weeks ago. It had a small scratch on the passenger side mirror cap, which the dealership agreed to fix. I brough We bought a new Silverado about three weeks ago. It had a small scratch on the passenger side mirror cap, which the dealership agreed to fix. I brought it in to have the windows tinted and the mirror repaired. I was really impressed with with the whole process. Phillip went completely out of his way to take care of me and make the whole experience seamless. He worked relentlessly to coordinate the repair and my requested services with my tight schedule. I couldn’t be happier with the results that I got from Orr. I will definitely be shopping with Orr in the future, as well as recommending them to all my friends and family. I want to extend a huge thanks to Phillip for taking such great care of me and a huge thanks to Orr for providing me with a great truck and excellent service. More

great experience Nice folks and very informative. I would recommend to family and friends. Work was done as expected and as quoted. I appreciate the ease in making th Nice folks and very informative. I would recommend to family and friends. Work was done as expected and as quoted. I appreciate the ease in making the appointment online. More

Orr/Shane Shane is awesome! He always takes care of all my car needs when i come into Orr. I appreciate his great customer service and wonderful attitude! Shane is awesome! He always takes care of all my car needs when i come into Orr. I appreciate his great customer service and wonderful attitude! More

First Time Service Appointment The service department staff were friendly, the waiting room was comfortable enough that I fell dozed off a few times while waiting, and the complimen The service department staff were friendly, the waiting room was comfortable enough that I fell dozed off a few times while waiting, and the complimentary automated car wash that was available after the service was just icing on the cake. Super happy that I bought a service contract. 10 out 10 chance that I'll take a nap in the waiting room again. More

Service I love Shane. He is always great and thorough. I know that you want feed back but just not every time I visit. Thank you I love Shane. He is always great and thorough. I know that you want feed back but just not every time I visit. Thank you More