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Orr Chevrolet of Fort Smith - Service Center
Fort Smith, AR
504 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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504 Reviews of Orr Chevrolet of Fort Smith - Service Center
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March 30, 2025
Waited 1 week to get a service appointment, then Waited 2 hours to be told they can’t fix my car and I have to take to the ford dealership. If you can not service a car why do you sell it and then I buy and hours to be told they can’t fix my car and I have to take to the ford dealership. If you can not service a car why do you sell it and then I buy and extended warranty that if I take it somewhere besides ORR I have to pay a deductible. The service department needs to have the correct equipment to diagnose and repair a problem. More
by bkasmith
Verified CustomerEmployees Worked With
I do not remember the two names
March 15, 2025
Have taken my vehicle in for service multiple times stating issues I was having. If you’re not just going in for an oil change it seems like the service department always has an excuse not to do the wo stating issues I was having. If you’re not just going in for an oil change it seems like the service department always has an excuse not to do the work you’re requesting or they just completely overlook mechanical issues causing problems with your vehicle. It took me three different trips to Orr Chevy to get my truck looked at properly and mechanic told me the potential root cause. I also requested an alignment but how convenient the alignment machine was out of service. The next day I took my truck to a different mechanic shop since it seems Chevrolet never can complete the work you need done. The shop gave me an alignment for half the price I would’ve been charged at Orr Chevy and they also found my control arm for my passenger front tire was bad and could fail at any minute. This was something Orr Chevrolet definitely did not catch or even bother to inform me of. Unacceptable and unprofessional as it gets. I will never be using Orr for my service needs again. More
by RYLANDRUMMONDS
Employees Worked With
Eduardo
March 09, 2025
My advisor was amazing the only reason for not giving 5 stars is the lack of free snacks coming from central Arkansas they always provided refreshments while I waited! Orr stop being cheap and provide the stars is the lack of free snacks coming from central Arkansas they always provided refreshments while I waited! Orr stop being cheap and provide the people that spend money w you with some refreshments! More
by resadirks
Employees Worked With
Forgot his name but he was at the end by the door
March 08, 2025
Service department excellent overall. Service advisor Eduardo found one part to be on back order with Chevrolet and worked hard to find options. Parts department finally located acre manu Service advisor Eduardo found one part to be on back order with Chevrolet and worked hard to find options. Parts department finally located acre manufactured part when Chevrolet didn’t come through. Service managed Jarred and Eduardo worked constantly and kept me informed along the way. More
by CYNTHIA10
Employees Worked With
Eduardo
March 01, 2025
Very professional and fast very good customer service and very friendly staff will repeat again very friendly staff will repeat again More
by PSERGENT
February 26, 2025
The service and hospitality I received from Eduardo and Jared Faber at this dealership were second to none! They got my vehicle back to me as quick as possible and communicated throughout the process flawl Jared Faber at this dealership were second to none! They got my vehicle back to me as quick as possible and communicated throughout the process flawlessly. Their service ensured that I will return to this dealership not only for service but for new vehicle purchases in the future. More
by BRANDONKSTREET
Employees Worked With
Eduardo
February 25, 2025
I dropped my car off and Harold Dean took over. ...he was very friendly to me. ...he was very friendly to me. More
by SHARRISON1
Employees Worked With
February 24, 2025
The people were on time and very efficient. Kept me up-to-date on everything. Kept me up-to-date on everything. More
by randy_scott
Employees Worked With
February 23, 2025
The people were on time and very efficient. Kept me up-to-date on everything. Kept me up-to-date on everything. More
by t.earnhart1
