Orr Chevrolet of Fort Smith

They lied to us so they could get to buy a 2016 Chevy 2500 4x4 they put big tires on it to cover up the transmission noise we went to and put new tires on it a year later that’s when we found out what th 2500 4x4 they put big tires on it to cover up the transmission noise we went to and put new tires on it a year later that’s when we found out what they had done I checked the transmission fluid in it and it was brown not red like it should be after we found out about the transmission noise that they tried to cover up we tried to trade it back to them they said they would take it but we had to pay for the transmission be rebuilt instead of doing what was right they wasn’t going to they wanted us to pay for it it didn’t matter that we hadn’t put 5000 miles on it I told them we would never be back to buy anything else from them More

Turtle was very helpful, helping me pick the right car for me, a Chevy Equinox, without trying to oversell me on extra features I didn't want. He was very thorough in explaining how to use all the many sa for me, a Chevy Equinox, without trying to oversell me on extra features I didn't want. He was very thorough in explaining how to use all the many safety features and bells and whistles I hadn't had on my last car. Orr's level of customer service is beyond what I've ever experienced. Two years oil changes and tire rotations, free carwashes for life, lifetime extended warranty. I later learned that this is dependent on using them for service almost exclusively, but I think that that's a fair tradeoff. Re: the questions below, we didn't finance our car. More

Fast and courteous on service , they called me as soon as my car was finished! Greatly appreciated the fast service! my car was finished! Greatly appreciated the fast service! More

They did an awesome job with communication and getting the recall done within an hour. the recall done within an hour. More

Excellent service! Everyone is friendly and helpful! Corey Prody took time with us to answer all our questions. Wesley in the finance department was very helpful, too. Everyone is friendly and helpful! Corey Prody took time with us to answer all our questions. Wesley in the finance department was very helpful, too. More

Brought my 2022 Tahoe in to Orr-Ft Smith to have the oil changed and tires rotated. This was my first experience in the Service Dept since purchasing my vehicle several months prior. I was pleasantly surpr changed and tires rotated. This was my first experience in the Service Dept since purchasing my vehicle several months prior. I was pleasantly surprised by the experience! The Service Dept personnel were prompt, courteous and friendly. My appointment was at 10:15 am and I was rolling out of the parking lot at 11:13 am. During my visit, I went to their Waiting area, which was clean and orderly with very comfortable seating. Overall, it was a great experience! More

Eduardo and the service team has always done a good job of diagnosing and servicing my 2013 Chevy Malibu. Also, would you please correct the spelling of my first name. It should be Federick instead of Free of diagnosing and servicing my 2013 Chevy Malibu. Also, would you please correct the spelling of my first name. It should be Federick instead of Freerick. More

They were very professional and honest me and my wife loved coming to orr we just wanted to say thank you loved coming to orr we just wanted to say thank you More

Advertise diagnostic of 99. 99 fail to mention some kind of “supplies” charge. With taxes, out $120 99 fail to mention some kind of “supplies” charge. With taxes, out $120 More

Harold is great to work with. Went above and beyond helping resolve the issues with my truck. Went above and beyond helping resolve the issues with my truck. More