Oro Dam Auto Center

BAIT AND SWITCH We had our car up for sale. We were contacted by this dealership and they wanted to buy our car. We indicated the amount of the current offer. They We had our car up for sale. We were contacted by this dealership and they wanted to buy our car. We indicated the amount of the current offer. They told us they could beat it. They indicated that they had already visually inspected the car as it was on an FSBO lot for the weekend. Further, we had the current NADA and KBB information posted on the car as well. We gave the salesperson the particulars on the car and he asked for the VIN so that he could get all of the detailed information. They emailed us a written offer not only higher than our current offers but $200 over our asking price (still a couple thousand lower than book value). We double checked on the amount since dealers usually don't give that much for a used car. The salesman indicated that they checked the VIN, the CARFAX and since they had already seen the vehicle that the offer was legitimate - no strings attached. We accepted their offer. Lo and behold - a couple hours before we were to head to the dealership - we get a message. They could no longer honor their original offer, but would still buy the vehicle significantly lower then their original offer (even lower than trade in value). They indicated they made a mistake and thought it was 4WD based on a form we never filled out. My husband had verbally told him it wasn't 4WD during the first phone conversation, the KBB and NADA book values posted on the windows indicated that the car was 2WD, the CARFAX and VIN records also all indicate that the vehicle is not four wheel drive. They clearly and purposefully offered us more money so that we would get rid of other buyers, take their offer, and then they switched the offer. The dealer refuses to return our call or emails. The salesman basically said, too bad so sad. We have everything in writing and all pictures to show we are right. They embody the used car dealer stereotype. More