Orleans Ford

Made the process easy Micheal was very helpful and patient with the whole process and easy to talk to. Very happy with my new purchase thank you for all the help! Micheal was very helpful and patient with the whole process and easy to talk to. Very happy with my new purchase thank you for all the help! More

Dental Procedure Michael was awesome!! The whole process was a very pleasant experience, even though I compare car shopping to a dental procedure. From Mike to Mike to Michael was awesome!! The whole process was a very pleasant experience, even though I compare car shopping to a dental procedure. From Mike to Mike to Mike all three guys were great! Thank you again for making this as painless as possible. CJ More

Nice car buying experience I had a great buying experience at this dealership! Michael was very helpful, honest, and pleasant to work with- I never felt pressured. I bought a us I had a great buying experience at this dealership! Michael was very helpful, honest, and pleasant to work with- I never felt pressured. I bought a used car but they made sure that it had the work that it needed done before I purchased. Also had a pleasant experience with Joe who handled the finance/business component. Thanks guys! More

Awesome! Great people to work with and the process was quick and easy! Highly recommend to anyone looking for a new or used vehicle. Great prices! Great people to work with and the process was quick and easy! Highly recommend to anyone looking for a new or used vehicle. Great prices! More

F-350 purchase This was one of the easiest car buying experiences I’ve ever had. Michael was the sales person and he was extremely helpful. The circumstances of the This was one of the easiest car buying experiences I’ve ever had. Michael was the sales person and he was extremely helpful. The circumstances of the sale was a little unusual but Michael handled it in a professional manner. Every thing went pretty smoothly and overall I’m very happy. More

Great Crew helpful and willing 2 listen Did not purchase my F150 from here but came 2 them for service after we purchased a 2016 Escape from Orleans. Had my truck in several times and great Did not purchase my F150 from here but came 2 them for service after we purchased a 2016 Escape from Orleans. Had my truck in several times and great sucess every time! I take great care of my truck so good service and fixing something when needed is important to me! I have dealt with Mike the most great guy. I purchased a extened factory warranty and at 94000 miles the made sure i was taken car of. Deffinetly would recomend buying here exspecially knowing what a great service department they have. I will be making my next truck purchase here!! More

Receptive Willing to work with you and listen to what you need. Great experience overall. Will definitely be back again for next purchase. Highly recommend. Gre Willing to work with you and listen to what you need. Great experience overall. Will definitely be back again for next purchase. Highly recommend. Great options. More

Easy and no pressure. I went online looking for a sporty car and I was interested in 4 cars. I sent a more detail request via email and Michael Narburgh II responded within I went online looking for a sporty car and I was interested in 4 cars. I sent a more detail request via email and Michael Narburgh II responded within a few hours. I was very happy with his service and how I didn't felt no pressure to get this done. We all know that buying a vehicle can be very stressful but that was not the case here. I had great experience, great pride for the vehicle and the customer service I received was awesome. More

Don Pritchard dealer I have never written a poor review before, but I am super disappointed in this dealership and the dealer we worked with. My husband I are living overs I have never written a poor review before, but I am super disappointed in this dealership and the dealer we worked with. My husband I are living overseas in Germany and we move home in less than a month. We made an offer (online via email and Skype) on a vehicle through Orleans Ford with Don Pritchard. We sent a deposit to him, we arranged a loan through our Bank, and had a transport service set up to take our car to our home to have it ready and available when we arrived home. We kept on top of everything on our end by calling via Skype, sending numerous emails, etc. A day after all of this we didn't hear anything from Don or the dealership, which we thought was odd. And... then another day and again, nothing. We called and spoke to his (Don's) Sales Manager who reassured us all was good and that the car was "ours." Yesterday we received a notification on our email saying that the vehicle had been sold. We assumed " sold to us, right!" WRONG! But something felt a little unsettling so we called Orleans Ford immediately. Of course the dealer, DON made some ridiculous excuse and said the vehicle had already been sold two weeks ago and it was an oversight. Acting like these things just happen and it wasn't his fault at all. Pretty much acting like we were born yesterday. I don't hear of this kind of thing happening very often, but it happened to us. Of course this isn't life or death, it is just a vehicle. But when you are living overseas and cannot wait to move home in a few weeks and you've just purchased a car that was perfect for your kids, etc., it is exciting. Especially knowing we will have it there waiting for us when we get home. Now, no car. We just wanted everyone shopping with Orleans Ford to know that this happened and hopefully they don't give Don their business. We are very disappointed and won't ever be shopping with them again. On top of it all, Don was unfriendly, and short, and arrogant. More

Easiest car buying experience. I have never owned a Ford. Recently totalled my vehicle and needed to replace it. Researched Ford Explorers and decided to buy one based on reliabilit I have never owned a Ford. Recently totalled my vehicle and needed to replace it. Researched Ford Explorers and decided to buy one based on reliability, performance and looks. Searched the internet for used Explorers that had low mileage, remaining factory warranty, higher end trim packages and fair pricing. There is no doubt that Orleans Ford has a respectable selection of Explorers that meet my criteria. I called and arranged for a test drive. Loved the drive and sat down with Justin Gruber. Best experience I have ever had purchasing a vehicle. The price was nearly $2,000.00 below what others dealers were charging for the similar vehicle. Very much a "no haggle" experience. At no point was I ever asked to put money down on top of the handshake agreement to "seal the deal." That is a first. I then met with Eric Justin in finance and came to an agreeable term of payment that included an extended warranty due to the amount of miles I drive. I love the Ford Explorer and I am confident that Orleans Ford stands behind the label and their sale. More