Orlando VW South
Orlando, FL
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Love my New Car and the Great Experience of Buying it I had been looking for a used car for several months, looking for a specific model, researching and educating myself on the car. I found one at David I had been looking for a used car for several months, looking for a specific model, researching and educating myself on the car. I found one at David Maus VW that was just what I was looking for, Steven Soto answered my many questions, even taking time to text pictures and a video of certain items I specifically wanted to see. I live 80 plus miles for the dealership and did not want to travel to Orlando multiple times, I was able to make my decision basically via the phone and text messages with the excellent customer service provided by Steven. Upon my arrival the car was exactly what I wanted, drove great, I made the deal and came home very happy. The deal was fair and the service of the entire staff was excellent! thank you Steven Soto and David Maus VW> More
Great The experience over all was great. I did not like the filming of our signing the contract. I also felt the contact guy was too aggressive with the ext The experience over all was great. I did not like the filming of our signing the contract. I also felt the contact guy was too aggressive with the extended warranty sale. More
Awesome Steven was a great salesmen. He was very kind and helpful at all times. I wanted to talk to someone whom I could trust and that's exactly the person S Steven was a great salesmen. He was very kind and helpful at all times. I wanted to talk to someone whom I could trust and that's exactly the person Steven was. At the very end he pushed to get the payment that I could afford and we got everything done quickly and efficiently. I would highly recommend anyone to this dealership thank you for everything. More
Amazing I love my new Jetta! It's great:) Keyla was an amazing sales person, she was very honest and helpful. I'm 100%happy with my decision! I love my new Jetta! It's great:) Keyla was an amazing sales person, she was very honest and helpful. I'm 100%happy with my decision! More
outstanding customer service! I needed a extra key for my 2010 tiguan stopped by the david maus vw south store and the parts depatrment ordered the key for me said it would take af I needed a extra key for my 2010 tiguan stopped by the david maus vw south store and the parts depatrment ordered the key for me said it would take afew days. 48 hours jaime in parts called said key was ready and set me up with kevin in service to have key programmed. I dropped off the tiguan the next day for my scheduled appointment and within 45 minutes the key was programmed! kevin was awesome explaining my next scheduled service due. It was outstanding cusomer service from parts and service department I will be returning for all my parts and service needs! More
Service department , be aware!! Sales department ( check, no mayor issues, do your homework online, find the best price, and negotiate with them, if the are not willing to do so, go Sales department ( check, no mayor issues, do your homework online, find the best price, and negotiate with them, if the are not willing to do so, go to some other place) Parts department ( check, no problem, same principle , do your homework before buy anything) Service department , now we have a serious problem, and mayor issue! The culture in this department is ( and probably their Motto) the customer never is right, and we are not, repeat, we are not willing to take ownership of a warranty issue, neither a wrongdoing for one of our staff. If you paid for extended warranty or got the Zak treatment , brace yourself for many tricks in this dealership. They won't , believe me, they won't accept , neither help you in a sincere way to fix whatever their responsibility is. They are right always, and the customer claim always, and I say loud and clear, always will be without merits. David Maus, I know Keith is related to you someway. But boy, he is killing your business in South OBT. After I bought four cars in the past five years , I'm done dealing with Keith and his cronies. More
excellent service Keith and Emily were very helpful when servicing my 2003 beetle. They arranged transportation to and from the mall while my car was being worked on. E Keith and Emily were very helpful when servicing my 2003 beetle. They arranged transportation to and from the mall while my car was being worked on. Excellent customer service More
i loved buying my 2013 beetle, it was a seemless transaction and i appreciate the help that Daniel, Edwin and Jhonson provided during it. thanks everyone! transaction and i appreciate the help that Daniel, Edwin and Jhonson provided during it. thanks everyone! More
I had not intended to buy a new car when I rolled out of bed last Wednesday. Then I got the bad news from my service advisor, Kevin. The stroke my 2001 Beetle had suffered was "terminal." I couldn't justify bed last Wednesday. Then I got the bad news from my service advisor, Kevin. The stroke my 2001 Beetle had suffered was "terminal." I couldn't justify the potential repair bill for a car nearly 13 years old. The prospect of having to buy a new car without the opportunity to research or do homework was stressful, but Chris was very understanding, and there was no pressure to buy. We reached a point after the test drive of a 2014 Passat when Chris asked what the chances might be that I would be buying a new car that day. I replied, "I thought you realized that it was a given. I need a new car." Although my stresses were self-imposed, Chris, Daniel in finance, and all the people I interacted with had a calming effect. For financial reasons, I was hoping that my old car would hang on for another year, but it had other plans. I have been very pleased with Volkswagen as a brand, as well as the service department at David Maus VW South. Other than the brief times I've lived out of state, I've brought my Beetle here its whole life, and have only had the best of experiences. I would definitely recommend David Maus Volkswagen South for purchasing or servicing your car. More
Overall the staff is rude and unhelpful. I have a full warranty on my car but it is based in New Jersey, instead of calling the dealership that I took my warranty out with they decided to call me and tell warranty on my car but it is based in New Jersey, instead of calling the dealership that I took my warranty out with they decided to call me and tell me that I had to pay $200 for my inspection. I called the Dealership myself and got all of the information faxed over to Roger. It took four hours for them to complete a 60,000 mile service with an appointment. They refused to check other problems that I had with the car and when I got home service light came on saying that one of my lights was still out. Needless to say I would not recommend their service department to anyone. More