Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Orlando VW South
Orlando, FL
366 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 366 reviews
August 25, 2018
Ambience & Service service is always outstanding .. wait room could be up some with snacks and drinks. a big screen tv/movie for longer wait service.. my recent visit wa service is always outstanding .. wait room could be up some with snacks and drinks. a big screen tv/movie for longer wait service.. my recent visit was a trade up on my lease .. courtesy of Sales staff always a plus .. I may not remember the names of the ppl behind the scenes in my transaction but a big thank you .. More
by Unkled419
Employees Worked With
Curtis Ana & Sales crew .. , Curtis Kennelly, Ana Morales Santana
August 19, 2018
Recall on 2009 Passat I brought the car in for recall it was a 2009 Volkswagen Pasan the service was excellent they resolve the issue and I’ve had no other problems everyon I brought the car in for recall it was a 2009 Volkswagen Pasan the service was excellent they resolve the issue and I’ve had no other problems everyone was very nice and very helpful and the fact that the recall was done and done very quickly was impressive so thank you for your service David Moss is where the car was bought from and I appreciate them. I brought the car in for recall it was a 2009 Volkswagen Passat the service was excellent they resolve the issue and I’ve had no other problems everyone was very nice and very helpful and the fact that the recall was done and done very quickly was impressive so thank you for your service David Moss is where the car was bought from and I appreciate them I can’t correct David Maus... More
by Chayna
Employees Worked With
Roger
August 09, 2018
Customer service I had some tire issue.,I stopped at this leadership for the ffirsr time. The service was excellent and irreproachable., the staff really toook their t I had some tire issue.,I stopped at this leadership for the ffirsr time. The service was excellent and irreproachable., the staff really toook their time to assist me. More
by Nenette
Employees Worked With
Randy Delaney, Troy De Man, Tim Glaze
August 02, 2018
"Professional efficient and personable " - Touareg owner First visit to the service center and extremely pleased with the attention to detail, explanation of costs and overall efficiency of the process. Will First visit to the service center and extremely pleased with the attention to detail, explanation of costs and overall efficiency of the process. Will most definitely be returning for all future services. Cannot say enough good things about what a great representative of the company you have in Roger Phipps More
by Tocho
Employees Worked With
Roger Phipps
July 25, 2018
Did not buy a car, but still a great experience Yesterday I was in the dealership looking at two new models of the 2019 Jetta. The sales staff was great to work with and was no pressure, as I set th Yesterday I was in the dealership looking at two new models of the 2019 Jetta. The sales staff was great to work with and was no pressure, as I set the expectation early on that I was just out shopping a few cars and seeing what I liked. Obviously we ran prices to see where everything fell into place and the sales manager Alfredo was down to earth and when I said the price was good but personally a little over my budget we parted ways and called it a day with no pressure. Duc and Cole were also great to work with. While I did not buy anything yesterday I will be returning should I ever decide to go with a VW vehicle, which by the way was a great car. More
by redsnapper
Employees Worked With
Cole, Duc, Alfredo, Alfredo Jativa, Cole Tuttle
July 12, 2018
Excellent customer service by Mike Lombardi service department. Good communication.. fast service.. I know Mike all must 3 years when I purchase my car.. thanks Mike by Mike Lombardi service department. Good communication.. fast service.. I know Mike all must 3 years when I purchase my car.. thanks Mike More
by Hector 1165
Employees Worked With
Mike Lombardi
June 21, 2018
Professional efficient and personable First visit to the service center and extremely pleased with the attention to detail, explanation of costs and overall efficiency of the process. Will First visit to the service center and extremely pleased with the attention to detail, explanation of costs and overall efficiency of the process. Will most definitely be returning for all future services. Cannot say enough good things about what a great representative of the company you have in Roger Phipps More
by Tig owner
Employees Worked With
Roger Phipps
June 11, 2018
Excellent Service Made an appointment for an oil change with Darren. Not only was he helpful and friendly, he also noticed that my daytime running light was out and had Made an appointment for an oil change with Darren. Not only was he helpful and friendly, he also noticed that my daytime running light was out and had it changed for me as well. Great experience! Thank you! More
by SMCNugget
Employees Worked With
Darren Russo
May 28, 2018
Bought a used 2013 Passat I do love the car but the check engine light went on within a week of purchase. We took it back and they gave us a new gas cap because it was faulty. I do love the car but the check engine light went on within a week of purchase. We took it back and they gave us a new gas cap because it was faulty. Less than 60 days later, the air bag light, abs break light and tire pressure light were on. We now suspect this is the reason why the car was not certified. We made an appointment to go in, this dealership is over a half hour away from our house. While my husband was there, they wanted 155.00 just to look at it. We bough an extended warranty on the vehicle. Even though the air bag light is a known recall issue, they still wanted money to just look at the car. My husband left the shop and I called the service manager. He told me he would look at the car for free (my husband was now at work and couldn't go back). The service manager told me that it's like going to the doctor and getting a clean bill of health and two months later you have a heart attack, that's not the doctors fault... Well, the doctor didn't sell me a car that has issues and the analogy was off. Very poor customer service and the fact that they wouldn't even look at it to diagnose the issue, that really says it all. This is your vehicle that you should stand behind. We will not be returning to this dealership, ever. More
by Passat2013
Employees Worked With
Devin
April 29, 2018
Excellent customer service! Darren and staff were extremely helpful, thorough, and attentive. This is the best experience that I have had at any VW dealership, and I have experie Darren and staff were extremely helpful, thorough, and attentive. This is the best experience that I have had at any VW dealership, and I have experienced a reward throughout the country (I am here for work). I wish we had a VW dealership of this quality in my area of the country! More
by ANA72714
Employees Worked With
Darren Russo
