Orlando VW North

Karen is an amazing service consultant. She always makes sure that everything that needs to get done, is done only when necessary. There are never added costs for repairs and replacements that do not neede sure that everything that needs to get done, is done only when necessary. There are never added costs for repairs and replacements that do not needed. She is friendly, courteous and efficient. When she moved from one dealership to another I followed her as I have had some bad experiences dealing with other consultants. More

"I'm only going for a test drive..." turned into driving my new Tiguan home. I had been researching different vehicles. I wanted safety first, mileage second, and a good deal would seal it. into driving my new Tiguan home. I had been researching different vehicles. I wanted safety first, mileage second, and a good deal would seal it. I went to a local Subaru dealership and told the salesman what make/models I had been looking at. When I mentioned Volkswagen Tiguan, he began debating the merits of the vehicle, as well as the publisher of the report. At the time it irritated me, but now, I'd like to thank him for insulting me right off the lot. I went to David Maus VW on Lee Road and met John Hughes. He was polite, professional, and there wasn't any pressure. After the test drive, I was sold on the Tiguan SE. Gary in finance was quick and efficient. He explained every option to me and again, no pressure. Renee was there at the end of the sale to ensure I was happy with my purchase. In a day when customer service has been reduced to self-serve or automated phone calls, this was a great experience. I highly recommend this dealership. More

Loved my experience at David Maus. The employes were all very friendly, The customer service was wonderful. Always felt welcome when I entered the showroom. I would highly recommend David Maus to anyone very friendly, The customer service was wonderful. Always felt welcome when I entered the showroom. I would highly recommend David Maus to anyone in the market for a new or used car. Thank you for everything and I look forward to many years of service with you. More

Since buying our new car nearly 4 years ago this dealership has been exceptional. Especially appreciate the wonderful Randy Ott in service. We are always taken care of. Thank you! dealership has been exceptional. Especially appreciate the wonderful Randy Ott in service. We are always taken care of. Thank you! More

I was shown all the cars I asked about during my afternoon at David Maus North. HOWEVER the following went wrong. During the closing of the sale and the follow on I was never informed of an ext afternoon at David Maus North. HOWEVER the following went wrong. During the closing of the sale and the follow on I was never informed of an extended warrantee by Volkswagen instead was shown one with an inflated price and many other warrantees for paint sealers etc. all of which we very expensive but inclusive of every part of the vehicle. I wanted a GPS in my vehicle and possibly alloy wheels, none of which was made available to me through the parts department as an add-on to the sale price and as a profit to your company. I did not want a car with a sun roof which is why I did not get one fully equipped off the sales lot. My salesmen did a great of selling the car but not so great in telling me about extras that are available. The only thing I was told was to get alloy wheels through the parts department would be very expensive and I would lose the factory wheels and tires. I appreciate the fact I was able to purchase a VW Golf I just wish I could have gotten a car I really wanted. I was sent a follow up request that had the name of the "SALES MANAGER" as an email address to send the report directly to him It came back as a no good address I am happy with the car but not the entire process and the information provided during the closing More

Carlos was absolutely terrific! He offered outstanding customer service and had great follow through. From reviewing all my options to finding out what my car needs were he very thorough. After choosing m customer service and had great follow through. From reviewing all my options to finding out what my car needs were he very thorough. After choosing my vehicle he made it as easy as 1-2-3 to come in fill out the paperwork and drive my shiny new AWESOME beetle turbo home :) Thanks Carlos!!!!!!!!!!!!!!!!! More

They sold me a damaged vehicle with the promise of repairing the rear bumper and quarter panel. They told me that the car would be repaired and delivered back to me the same day. I am an insurance adj repairing the rear bumper and quarter panel. They told me that the car would be repaired and delivered back to me the same day. I am an insurance adjuster who is in and out of shops every day and know that is not possible. They admitted to cutting corners to save money and did not repair the car at a body shop but in their garage. The repairs were not done properly and the poor quality is visible. It was not painted properly and it is clearly visble where the paint stops. When I explained I would not accept the car this way they told me too bad that I agreed to allow them to repair it but did not agree to how it would repairs. They further went on to tell me if I didn't like it leave the car and come get my money. I was told there was a 7 year warranty on the repair but not provided a copy of that. Horrible service by a company who doesn't do whatever it takes to keep your business. I would never buy from any of their locations and am recommending to everyone anywhere that I can to never purchase a vehicle from them More

The biggest mistake I ever made was buying a Jetta - it has been the biggest piece of JUNK! I purchased the 100,000 mile warranty and it has still cost me 10's of thousands of dollars trying to keep this has been the biggest piece of JUNK! I purchased the 100,000 mile warranty and it has still cost me 10's of thousands of dollars trying to keep this JUNKER on the road! This is the WORST PURCHASE I HAVE EVER MADE - I WILL NEVER BUY ANYTHING that Volkswagen makes and I will never buy anyting FROM DAVID MAUS again!!! More

After several emails, my daughter and I drove over an hour to the David Maus dealership North. Mark was very helpful and was astoundingly patient. It was a lengthy process to reach an agreement on hour to the David Maus dealership North. Mark was very helpful and was astoundingly patient. It was a lengthy process to reach an agreement on the trade in amount. When David Maus says he won't lose your business over price (without being ridiculous of course) he means it! There was a successful two day search to find the EXACT car that my daughter wanted. When we went to pick it up, it was detailed, filled with gas and ready to go. Would I go to David Maus for another car? YES! Everyone on the premises was friendly and helpful. This is my best new car experience ever. More

Our experience at this dealership was the best we have ever had! From the time we walked in the door until we left with our new Touareg we were treated excellent. We dreaded the dealership experience as ever had! From the time we walked in the door until we left with our new Touareg we were treated excellent. We dreaded the dealership experience as we have had in the past and it was quite the opposite. Every staff member we worked with was friendly and helpful and we did not have to spend hours trying to make a deal. We would highly recommend them to anyone looking for a VW!!!! More