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Orlando Preowned

Orlando, FL

4.2
36 Reviews

3701 W Colonial Dr

Orlando, FL

32808

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36 Reviews of Orlando Preowned

October 20, 2026

Purchased a 2019 Ford F-150 from Orlando Pre-Owned and paid $4,300 for an extended warranty. When my truck developed a transmission problem requiring an estimated $9,300 in repairs, the warranty claim was More

by sengnon.sb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
MANUEL PAULINO, Bayleigh Papi
September 19, 2026

They wanted $4000 more than the asking price. Manuel was rude and laughed at me More

by connorjkelly1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
MANUEL PAULINO, Bayleigh Papi
Sep 19, 2026 -

Orlando Preowned responded

Thank you for choosing Orlando Preowned for your vehicle purchase. We sincerely apologize for the experience you described, as courteous and fair service is always our top priority. We take feedback regarding our pricing clarity and staff interactions very seriously and would welcome the opportunity to discuss your experience directly. Please contact us at 407-495-5565 so we can look into this matter further. Best Regards, Leo Braz General Manager

June 23, 2026

Bright, knowledgeable, friendly staff. Great selection of popular vehicles. Bayleigh did a nice job of making my daughter comfortable with such a big decision. More

by Dshaw34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MANUEL PAULINO, Vincent Abbott, Bayleigh Papi
Jun 24, 2026 -

Orlando Preowned responded

Thank you for highlighting our friendly team and wide selection. We’re delighted Bayleigh could help your daughter feel at ease with such an important choice. Enjoy your Mustang, and we look forward to supporting you with any future Ford needs.

May 17, 2026

I had a very positive experience with Orlando Preowned. The only thing will say is that my vehicle was sold to me with the tire pressure light on and it was told to me that within the 3,000mi/3month anyth More

by honda125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MANUEL PAULINO, Dwight Escarment
May 18, 2026 -

Orlando Preowned responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

April 11, 2026

Salesman did great job. After both parties agreed on the purchasing price, they said the car will be deep cleaned. After every paperwork done, cleaning crew didn't even star More

by ilyng333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
Apr 15, 2026 -

Orlando Preowned responded

Thank you for taking the time to share your feedback. While I am glad to hear that our sales team did a great job assisting you with the purchase process, I sincerely apologize for the delay and the breakdown in communication regarding the detailing of your vehicle. We pride ourselves on delivering every car in pristine condition, and it is clear we missed the mark for you that day. Unfortunately, an unexpected staffing shortage in our cleaning department caused a significant backlog, and we clearly failed to manage your wait time effectively. We value your time and regret that you were forced to leave without the deep clean we promised. We would love the opportunity to make this right. Please contact us at your earliest convenience so we can schedule a full, complimentary deep cleaning and detail for your vehicle at a time that works best for your schedule. We appreciate your business and hope to provide you with the five-star experience you deserve during your next visit. Best regards, Leo Braz General Manager

Apr 16, 2026 -

Orlando Preowned responded

Thank you for sharing your feedback with us. First, I want to sincerely apologize for the frustration you experienced during the delivery of your vehicle. It is clear that we missed the mark on both efficiency and the quality of care your car deserved. We take great pride in our delivery process, and what you described—the delays and, more importantly, the condition of the car after it was handled—is not the standard we hold for our team. I have shared your comments with our management and service departments to ensure this is addressed internally so it does not happen again. While I understand you did not take photos at the time, we would like the opportunity to make this right. I would be happy to have our lead technician or a professional detailer personally inspect those scratches to see if they can be corrected with a professional buffing and paint correction, at no cost to you. Please reach out to me directly at 407-495-6407 or Ismael@orlandopreowned.com so we can discuss how to resolve this to your satisfaction. We value your business and hope to regain your trust. Best regards, Ismael Cerna General Sales Manager

April 10, 2026

I was very pleased with my service here. It was very straight forward and really felt like Jay had my families best interest at heart. Would highly recommend this location! More

by briannamarie13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MANUEL PAULINO, Vincent Abbott, Jay Vega
Apr 10, 2026 -

Orlando Preowned responded

Thank you for sharing your experience. We’re delighted Jay made the process straightforward and ensured your family’s needs were at the forefront. We appreciate your recommendation and look forward to assisting you again with your Hyundai.

April 05, 2026

Hatd working young men. and loves to get you the right deal great car shopping experience. More

by caseyleelewisjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MANUEL PAULINO, Vincent Abbott, Jay Vega
Apr 05, 2026 -

Orlando Preowned responded

Thank you for sharing your experience. We’re pleased our hard-working team helped you find the perfect Mercedes-Benz C-Class and made car shopping enjoyable.

April 04, 2026

Great experience working with this dealership. I would recommend them and definitely go back for future business. More

by Lizalopezperez
Recommend Dealer
Yes
Employees Worked With
MANUEL PAULINO, Vincent Abbott, Jay Vega
Apr 04, 2026 -

Orlando Preowned responded

Thank you for sharing your experience. It was a pleasure assisting you with your BMW 228 purchase. We appreciate your recommendation and hope to welcome you back soon.

April 01, 2026

The experience was fine. I had not purchased a car in 10 years. The experience was fine. More

by phatpraise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MANUEL PAULINO, KELILE ROBERTS, Vincent Abbott
Apr 02, 2026 -

Orlando Preowned responded

Thank you for taking the time to share your feedback with us. Manuel, Kelile, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 27, 2026

Jay was awesome amazing he helped us out took his time nd alliwed us to research amd test everything on each car we wanted before we made a decision More

by shanterosario30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MANUEL PAULINO, Vincent Abbott, Jay Vega
Mar 27, 2026 -

Orlando Preowned responded

Thank you so much for the 5-star rating! We are thrilled to hear that Jay provided such an 'awesome and amazing' experience for you. At Orlando Preowned, we believe our customers should have all the time and information they need to feel confident in their decision. We’re glad Jay was able to support your research and testing process every step of the way. Enjoy your new vehicle, and thank you for choosing us! Best Regard, Leo Braz General Manager

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