Orlando Mini

Orlando MINI is by far, the best auto dealership I have ever had the pleasure of doing business with! It has been nearly seven years since I first walked into the original location on Orange Street. in do ever had the pleasure of doing business with! It has been nearly seven years since I first walked into the original location on Orange Street. in downtown Orlando. I am on my second MINI and each and EVERY time I've visited the dealership, it has been a pleasant, relaxing, and rewarding experience. The showroom and customer lounge is always clean and neat, and each and every employee is as nice as the best members of one's family can be. I have never felt pressured or uncomfortable at Orlando MINI. More often than not, when I pull in to Orlando MINI, someone is there eager to assist me, sometimes even before I get out of the car! From that moment it only gets better. The Service Advisor always explains what they will be doing to my MINI, an while they're working on my car, I enjoy the fresh, flavored coffee, and warm, fresh from the oven cookies that are available. There is also a good supply of magazines to read, and a big-screen TV to watch. Orlando MINI has a large selection of new and used cars, and I have to do all I can, to make sure I go home with the MINI I came in with, an not another new one - ha ha. I sometimes feel like a "kid in a candy store." Orlando MINI - you are the best! Thank you all, for everything you do, and for doing it better than anybody! Larry Griffin More

This is my second Mini. I bought the first from Kent & Larry (finance man) as a used car. Now I wanted a new Mini, but I didn't want the "typical" car salesperson treatment, i.e. high pressure & annoying Larry (finance man) as a used car. Now I wanted a new Mini, but I didn't want the "typical" car salesperson treatment, i.e. high pressure & annoying. I went back to Kent because my first experience had been extremely pleasant. He took the time to listen to what I wanted and, more importantly, what I didn't want and then set out to find that car and get me the best deal possible on my trade in. Kent is a professional who doesn't take himself too seriously, but knows his product and takes the time to know his customers. And, as important, he has a great sense of humor. After finding me the car I wanted and putting up with my nitpicking, Kent turned me over to Larry who made the financing part of this transaction absolutely painless. . . no mean feat. As I told the owners of this dealership. . . I will be back in two years and fully expect to deal with the two professionals who have made this experience a delight. I appreciate their honesty, their integrity, their knowledge, and their humor. More

I purchased my MINI in October 2009. The sales team was excellent having everything ready for me when I drove over from Tampa after dealing with dealership online for pricing, etc. My experience with the P excellent having everything ready for me when I drove over from Tampa after dealing with dealership online for pricing, etc. My experience with the Palm Harbor dealership was not good, so I was happy to make the drive to Orlando. It was well worth it! Each member of the sales/delivery team was pleasant, informative, and made me feel like a valued customer. I just had my first service for my MINI this month, and the service staff is equally as efficient and professional. Waiting for the car was a pleasure with refreshments and a shiny clean waiting area. The wait time was minimal and less than they stated. I had two BMWs from another dealership with excellent customer service, and this MINI dealership is equally impressive! I wandered all over the dealership and everyone spoke! A outstanding customer service experience! More

The best car buying experience I've had. Almost didn't feel like I was "buying a car" but spending time with friends and getting a great car when I leave. Perfection. I will and have recommended this deal feel like I was "buying a car" but spending time with friends and getting a great car when I leave. Perfection. I will and have recommended this dealership, automobile and sales person to my friends and family. More

My special edition GP needed new tires, just before end of warranty - Orlando MINI reported poor tie rods but I had no time to have them replaced under warranty. However, the dealership agreed to replace of warranty - Orlando MINI reported poor tie rods but I had no time to have them replaced under warranty. However, the dealership agreed to replace them under "good will" on the cars return from a 7,500 mile trip. Returning to Orlando MINI, an additional cooling issue was found and also covered by the dealership - I was even loaned a car over the weekend while additional needed parts were ordered. Throughout the service experiences, I was always treated courteously and felt that I was important to the dealership; any questions I had were answered clearly, and I felt comfortable and happy to be there. More

Service advisor Garrett is a great pleasure to work with. He is very knowledgeable, professional. He keeps me in the loop regularly on how my repair is going via phone calls. His efforts just enhance my a He is very knowledgeable, professional. He keeps me in the loop regularly on how my repair is going via phone calls. His efforts just enhance my already great enthusiasm I have toward the Mini Cooper product and Orlando Mini itself. I will probably buy my next 10 cars from Orlando Mini as they all are a top notch group, from receptionist to mechanic. More

Brittany and Kimberly were in the service drive when I arrived, and rather than ignoring me, as some sales personnel would do; they set about placing protective coverings on the floor and seat. In very sh arrived, and rather than ignoring me, as some sales personnel would do; they set about placing protective coverings on the floor and seat. In very short order, the service writer appeared, wrote the car up, and escorted me inside to sit down with Garrett. Garrett was very knowledgeable and got the car serviced and had me on my way in fairly short order. I had driven up from Palm City, on my way to a meeting in Jacksonville, and everything went very smoothly. You have an excellent service department! More

This is such a pleasant experience compared to most car dealers. I honestly feel Orlando Mini takes great pride and care in doing what's best and right for their customers! The epitome of service, the st dealers. I honestly feel Orlando Mini takes great pride and care in doing what's best and right for their customers! The epitome of service, the standard of which all other dealers should be measured. More

Everyone at Orlando Mini is always very friendly and cheerful. The service is excellent and the appointment time is kept.The Mechanic that worked on my car was very knowledgable and kept my car clean an cheerful. The service is excellent and the appointment time is kept.The Mechanic that worked on my car was very knowledgable and kept my car clean and grease free. He was very through and did everything he was supposed to do. The parts guy Joe was great to purchase a few things from. He opened the boxes and made certain the merchandise was correct and not damaged in shipping.I once went in on a Saturday and had to purchase an electrical part and Joe actually had a mechanic tech be sure I needed the part before he sold it to me as electrical parts were not returnable. (Tire Monitor) Now that is what I call "SERVICE" My service is at no charge for six years and they treat me as a valued customer. More

I visited the MINI or Orlando web site to check the new car inventory for a car equipped as I am seeking. It turned out that the site gave no information about the cars in inventory, except paint color an car inventory for a car equipped as I am seeking. It turned out that the site gave no information about the cars in inventory, except paint color and transmission. I contacted the dealership through their web site contact page and pointed this out. It response, I received an e-mail from Mr. Brown saying he was "sorry I had trouble with the web site," and then he suggested I come in to the dealership during rush hour next Tuesday. I replied, stating that I am looking for a car equipped a certain way, which I described exactly. Also, I asked how long it would take to factory order a car to my specs. I received no reply. Then, I edited my note, eliminating all irrelevent informatin and re-sent the note under the title "Please Reply." I still received no reply. I plan to order, or maybe buy from stock a new MINI Cooper to replace the 2006 that I now have, but if my experience is the "face of customer servive" from MINI of Orlando, I may very well drive an extra 100 miles to shop at a different dealership. More