Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Orlando INFINITI
Orlando, FL
902 Reviews
Home of Orlando INFINITI/Aston Martin Orlando/Lotus Orlando/MOKE America Orlando conveniently located across the street from The Mall at Millenia. "Luxury service in a luxury setting" When the best is not good enough.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 902 reviews
February 22, 2018
Good customer service Pedro help me with all my concerns ,good customer service .i would recommend to anyone.place is really nice and clean they also have snacks and drink Pedro help me with all my concerns ,good customer service .i would recommend to anyone.place is really nice and clean they also have snacks and drinks More
by Kelly
Employees Worked With
Pedro
February 06, 2018
Great Service Experience Really nice sales and service facility. You never know what to expect when traveling from another state while on vacation. Very pleased with the ser Really nice sales and service facility. You never know what to expect when traveling from another state while on vacation. Very pleased with the service performed on my 2013 QX56. I was also pleased with my service consultant, Tim Brown, who was friendly and very accommodating. He had a good understanding of my vehicle and provided me with information that could possibly help in prolonging the life of my vehicle's new battery. More
by car1
Employees Worked With
Timothy Brown
January 19, 2018
Wonderful car buying experience!!! I have purchased several vehicles from Orlando Infiniti and they make the process smooth and stress free! This time was no different; I told Goran wh I have purchased several vehicles from Orlando Infiniti and they make the process smooth and stress free! This time was no different; I told Goran what I was looking for and he tracked it down for me and it was exactly what I wanted. He helped make the process extremely easy and really took care of my requests. He went above and beyond to make sure that I was happy with my purchase. In addition, Gabriel in finance was wonderful as well and assisted me working with my bank. They are both top notch and I will continue to drive to Orlando Infiniti for all purchases and service work. P.S. My 2011 M37 just rolled 215,000 miles and still going as strong as day one:) Infiniti customer for life! More
by Karie H
Employees Worked With
Goran Srbljan, Gabiel (finance)
December 16, 2017
Sara Morris is the best!! I have been a customer at this location for over 8 years. I have had the best service experience EVERY time I take my car to Orlando INFINITI--mainly I have been a customer at this location for over 8 years. I have had the best service experience EVERY time I take my car to Orlando INFINITI--mainly because of Sara. One reason I keep buying INFINITI cars because I know the service here with her will always be first class. There have been times when I have had a larger expense/issue than I expected but it's handled professionally by them. I always get a loaner if needed. The service bay is pristine and the waiting area has complementary wifi/drinks/snacks. It would be a big loss to many customers if Sara ever leaves this dealership. More
by ADTuck18
Employees Worked With
Sara Morris
December 04, 2017
Positive car buying experience for me Cece listened our needs and really worked hard to find the right one. All staff were friendly and respectful. Positive car buying experience is rare Cece listened our needs and really worked hard to find the right one. All staff were friendly and respectful. Positive car buying experience is rare but I highly recommend Orlando Infiniti. More
by RK
Employees Worked With
Cece Van Brussel
October 10, 2017
I drive a G37 because of my service advisor I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impres I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impress...especially with her honesty. Sara is the reason I stay with my Infiniti. More
by dtreanor
Employees Worked With
Sara Morris
October 09, 2017
The Owner is Amazing! Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened to me. He was lovely, kind and thoughtful in his approach. I am incredibly impressed by him and the way he views his business. I may consider buying another Infiniti because of this one phone call. Service, kindness and listening goes a long way and that's what separates luxury buying from other types of purchases. I'm not quite to a five star rating yet but hopefully with time I will be changing this review to five stars. I would very much like that to happen. Additionally, Pedro and Ron in the service department are total sweethearts and have always gone out of their way to make me feel special. More
by CKOrlando
Employees Worked With
Prefer not to go into names as there are too many!, Peter Wilson
June 18, 2017
Excellent Manager We are GM family members who decided to try Infinity for various reasons and based on recommendations. Had a disaster with original purchase but Br We are GM family members who decided to try Infinity for various reasons and based on recommendations. Had a disaster with original purchase but Brandon who is the Manager did all that and more to make our purchase a great experience. He went out of his way to get the Infinity that we really wanted shipped to the Orlando dealership. He triple checked the QX50 when it arrived in Orlando and spent a considerable amount of time with us explaining the technology in the vehicle. Many thanks to Brandon and Orlando Infinity for making us as customers vey happy. More
by Michele
June 17, 2017
Love this place! They always make you feel welcomed! Very informative and flexible. Great service every time I go there!!! Now a fan for more than 14 years+!! Highly r They always make you feel welcomed! Very informative and flexible. Great service every time I go there!!! Now a fan for more than 14 years+!! Highly recommend! More
by Smyitl07
Employees Worked With
N/a
April 07, 2017
Crooks Avoid these Crooks!! I came in for a routine oil change and Orlando Infiniti offered an extended warranty and which I added to my vehicle. I Dropped m Avoid these Crooks!! I came in for a routine oil change and Orlando Infiniti offered an extended warranty and which I added to my vehicle. I Dropped my vehicle off a month later for repairs. After Orlando Infiniti had my vehicle in their possession for over four weeks, I received a call from the service manager Lee Messersmith stating that the warranty wouldn't cover my repairs. I contacted the warranty company which advised that Orlando Infiniti had sold me the wrong warranty (Orlando Infiniti sold me a warranty for a brand new vehicle). Lee Messersmith attempted to lie and defraud paperwork to avoid taking responsibility for this error. I asked to speak with the General Manager, which he never called and continued sending messages through Lee and I just couldn't believe the poor level of service and unprofessional behavior. I've contacted corporate relations which advised this location is a franchise and there's nothing corporate can do. Hearing the name Infiniti you would expect superb customer service and honesty. Unfortunately, this is not the case for this location. Avoid this location!! More
by JG
Employees Worked With
Lee (Service Manager)
