Orlando INFINITI | Page 73

Took my xq50 2019-regular services Very nice, friendly, professional personal. Awesome services and employees The time of the services was excellent!! The waiting area is very clea Very nice, friendly, professional personal. Awesome services and employees The time of the services was excellent!! The waiting area is very clean, elegant, and a lot of goodies for the guests More

Reneged on deal provided in writing. I have updated this review on June 4, 2019 to provide additional clarity and facts following the dealer response of June 3, 2019. On May 29, 2019, I c I have updated this review on June 4, 2019 to provide additional clarity and facts following the dealer response of June 3, 2019. On May 29, 2019, I communicated with Brandon following a deal one of his salespeople confirmed they would be able to make in writing on May 28, 2019. I was informed in writing that even though I specified $0 drive off, the $2,000 cash down provided in their buyer's order of May 28th was for the security deposit only and was not a down payment. In fact, on May 28, 2019, the sales person confirmed the following in writing regarding my requested clarification that the terms of the May 28th buyer's order were equivalent to the terms I specified in writing: May 28, 2019, 1:55 PM (3 messages from salesperson): "We can get that for you sir" "Yes 800 will be only due at signing witch [sic] is the security deposit" "No additional down, No additional fees, no hidden fees." According to the May 28th buyer's order, the above representations made by the salesperson would not be accurate as the buyer's order indicated $2,000 down, not the $0 drive off I specified. I therefore attempted to further clarify, and as I was making arrangements to drive 2 hours to the dealership, they sent an email response with an updated buyer's order on May 29, 2019 that changed the terms of the deal I was told they would make suddenly and without explanation. When I discussed this with Brandon on May 29, 2019 and clearly outlined what his salesperson represented to me in writing on May 28th, he offered no explanation or apology and even went so far as to insult me by insinuating that I was somehow confused by them changing the terms the salesperson advised they would be able to do. Very poor experience and would not recommend this dealership. *EDIT* Orlando Inifiniti's response ignores facts relevant to this matter (which are now clarified above) and is unnecessarily malicious and inflammatory. In the event anyone would like form their own opinion and see the actual written exchange between me and this dealership (with both parties' personally identifiable information removed as I only seek the truth to be known, I do not want either party subjected to undue harassment or unsolicited contact), please feel free to contact me. It is my opinion that any reasonable person with access to this exchange would likely form their own independent opinion that they did not act in good faith and fair dealings toward me. I have also contacted Infiniti Corporate regarding this matter and they apologized for the way I was treated, even though the dealer refuses to. More

Awesome service department! Had my 2018 q50 serviced at this facility everyone from service department to receptionist were all very nice and helpful. My advisor Tim Brown kept m Had my 2018 q50 serviced at this facility everyone from service department to receptionist were all very nice and helpful. My advisor Tim Brown kept me up to date day by day of my repair status on my vehicle definitely recommend anyone who owns an Infinti to check this facility out they had cold drinks and snacks in lounge very clean and comfortable!!! Thanks staff over at Orlando Infinti!! More

ROUTINE SERVICE AND FULL DETAIL THEY DID AN EXCELLENT JOB ON THE CAR. IT LOOKED BEAUTIFUL INSIDE AND OUT AFTER THE FULL DETAIL. I WOULD DEFINITELY RECOMMEND THE SERVICE DEPARTMENT IF THEY DID AN EXCELLENT JOB ON THE CAR. IT LOOKED BEAUTIFUL INSIDE AND OUT AFTER THE FULL DETAIL. I WOULD DEFINITELY RECOMMEND THE SERVICE DEPARTMENT IF ASKED. More

40, 000 Miles Service I do not enjoy taking my cars in for service. Who does? The people at Orlando Infinti make the process less stressful. The employees are professional I do not enjoy taking my cars in for service. Who does? The people at Orlando Infinti make the process less stressful. The employees are professional and polite. Their prices are reasonable. I will continue to have my Infiniti serviced at this location and recommend it to others. More

Best sales and service person ever! Several years ago we came into the Infiniti dealership and met Scott Orbany who sold us our first Infiniti. The service since then has been over the Several years ago we came into the Infiniti dealership and met Scott Orbany who sold us our first Infiniti. The service since then has been over the top fantastic, so much so that we bought a second Infiniti and are now getting ready to trade the original one in for a third. As long as Scott works there, we will keep buying Infiniti cars for the rest of our lives. More

A Gentleman and Diplomat Mr. Wilson is an outstanding leader or his organization. He answered all of my questions and addressed all of the issues with my 2015 Jaguar XF SC Mr. Wilson is an outstanding leader or his organization. He answered all of my questions and addressed all of the issues with my 2015 Jaguar XF SC More

Personally Contacted by Owner I was personally contacted by the dealership owner regarding a Watranty Service matter. A face to face meeting has been scheduled to resolve the matte I was personally contacted by the dealership owner regarding a Watranty Service matter. A face to face meeting has been scheduled to resolve the matter. More

Excellent Prompt and courteous experience in a comfortable environment.Service lady was exceptional!Snacks,beverages and WiFi was great.Will recommend this deal Prompt and courteous experience in a comfortable environment.Service lady was exceptional!Snacks,beverages and WiFi was great.Will recommend this dealer for service to anyone. More

Elite Service Impressed by the quality service received from Orlando Infiniti. Tim Brown was my appointed service advisor. He did an exceptional job on providing ev Impressed by the quality service received from Orlando Infiniti. Tim Brown was my appointed service advisor. He did an exceptional job on providing every detail my car needed to operate smoothly. Pleased with having been provided a loaner and the comfortable waiting area. More