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Orlando INFINITI

Orlando, FL

5.0
901 Reviews
Home of Orlando INFINITI/Aston Martin Orlando/Lotus Orlando/MOKE America Orlando conveniently located across the street from The Mall at Millenia. "Luxury service in a luxury setting" When the best is not good enough.
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4237 Millenia Blvd

Orlando, FL

32839

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Showing 901 reviews

November 28, 2019

Shout to Mr. Andrew how sold my wife this nice QX60 that loaded with all features and benefits. We was in Orlando for vacation to Disney that week looking at cars. He help us find one. He delivered our veh More

by Chris Robinson
Recommend Dealer
Yes
Employees Worked With
Andrew Munn
Nov 29, 2019 -

Orlando INFINITI responded

Thank you for leaving us your review! We're glad to know that our team was able to help you and we appreciate your kind words and business. We look forward to seeing you again in the future!

September 29, 2019

Great Service I recently purchased a vehicle from Joe and I was extremely satisfied with Joe's overall professionalism. He made sure that I was satisfied and even More

by Kitnola15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sunseri
Sep 30, 2019 -

Orlando INFINITI responded

We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experience and we appreciate your feedback.

August 02, 2019

Excellent Service Writer I always deal with Sara Morris whenever I have a service related issue with my vehicle. She is always happy to see us and goes beyond our expectations More

by JimP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Morris
Aug 02, 2019 -

Orlando INFINITI responded

We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experience and we appreciate your feedback.

July 10, 2019

Buying a car This is the second time we have purchased and enjoy this dealership, other was purchased in Sanford and enjoy this location better. Spoke to another More

by Watchguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2019 -

Orlando INFINITI responded

We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experience and we appreciate your feedback.

June 19, 2019

Best deal you can receive buying a car. Both Goran Srbljan and Gabriel E. Echegarey gave me the BEST Dealership experience i have ever had Buying a car, Great costumer service great communic More

by rgt596r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel E. Echegarey
Jun 21, 2019 -

Orlando INFINITI responded

We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experience and we appreciate your feedback.

June 08, 2019

Great Second Lease Kudos to Manager Brandon Brevard, Derek Crawford and the finance department for a great second leasing experience. I turned in a QX50 and drove away More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brevard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Department, Derek Crawford
Jun 10, 2019 -

Orlando INFINITI responded

We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experience and we appreciate your feedback.

June 06, 2019

Took my xq50 2019-regular services Very nice, friendly, professional personal. Awesome services and employees The time of the services was excellent!! The waiting area is very clea More

by Blackiejoy49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Jun 07, 2019 -

Orlando INFINITI responded

Many thanks for your kind review. We always strive to provide our customers with the finest personal service and facilities and are always gratified to hear their appreciation of our efforts. Thank you again

May 30, 2019

Reneged on deal provided in writing. I have updated this review on June 4, 2019 to provide additional clarity and facts following the dealer response of June 3, 2019. On May 29, 2019, I c More

by MattH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Brevard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran
Jun 03, 2019 -

Orlando INFINITI responded

For any reader of this review, Don't believe everything you read. We would ask you to look at all review sites regarding our company in order to form a more balanced view. In the meantime, here are the bullet points on this case. We received an sales inquiry lead at 11:51 AM from this individual dated 28, May 2019. The lead was assigned to our senior sales consultant Goran. At 12:01 PM. The sales consultant was only able to communicate with the customer via text, and email. A text conversation ensued. (All texts have been retained and are on file). At 3:20 PM the sales consultant emailed the first written proposal............................ This proposal did not receive customer approval. Another round of text messages took place which facilitated a second proposal being sent to the customer. This proposal was not approved by the customer either.. That final proposal was sent via email under the subject heading of, Orlando Infiniti Best and Final offer. Both proposals were in writing. Neither one was approved by the customer, which is in direct conflict with the customer's assertion that he had agreed to a deal in writing with a buyers order. He had not. Both proposals were clear, concise and without ambiguity. The customer has posted this same review on other social media and consumer sites suggesting that he is no stranger to this type of behavior. We are not in the habit of succumbing to these sorts of tactics. Shame, shame.

More
Jun 03, 2019 -

Orlando INFINITI responded

You received two proposals in writing. There was no ambiguity, no falsehoods, no attempt to deceive as you suggest in your reviews. You did not sign either of them. That is a fact. You need to take responsibility for your actions as well and stop blaming other people singularly. Kindly remove all of these negative reviews and let us part ways as gentlemen. None of this is necessary.

More
Jun 04, 2019 -

Orlando INFINITI responded

Dear Sir, your June 4 updated complaint appears to be missing a critical piece of information. To better assist potential readers, allow us to reinstate the statement. And I quote," On May 28, 2019, I agreed to a deal on a new Infiniti lease(in writing with buyers order) with one of their salespeople. There were two proposals, (buyers orders) created and sent to you. As we have already stated, neither one was approved by you. Perhaps you have the the signed buyers order that you are referring too? It would be interesting if you did because our system shows that only two were created and both of them were sent to you via email. Both buyers orders were detailed and clear in their outline. Again, we have no record of you approving either one. We are aware of the other complaints that you have lodged with other agencies and we will deal with them accordingly, or you can make all of this stop now. That is entirely up to you. At this time we will post this privately in the hopes that common sense prevails.

More
Jun 04, 2019 -

Orlando INFINITI responded

FYI. You also refereed to a buyer's order that indicated $2,000 down. You are looking at the third column of a multi-payment worksheet. If you look to the left and the first column you will see the dollars indicated are $800

Jun 04, 2019 -

MattH responded

You've asked we "...part ways as gentleman." That statement is ironic considering your unnecessarily malicious and inflammatory response. I kept my review factual and professional. You included the following personal attacks in your review "Don't believe everything you read" "...he is no stranger to this type of behavior. We are not in the habit of succumbing to these sorts of tactics. Shame, shame." I did not attack your character personally and that is uncalled for. I've updated my review to further reflect the facts and clarify any ambiguities you inappropriately attempted to exploit in your response. We will certainly part ways at this point, but considering your response, please be advised that complaints have now been submitted to several local and state government agencies regarding the actions of your dealership. You may be done with me, but you'll now have to explain the situation to them. Also, we are now the happy owners of a 2019.5 QX60 purchased from a dealer we had a far more pleasant experience with.

More
Jun 06, 2019 -

Orlando INFINITI responded

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded on 6/04/19 3:42 PM Dear Sir, Your June 4th updated complaint appears to be missing a critical piece of information. To better assist potential readers, we should like to remind them what was in your first complaint, and we quote,"On May 28, 2019, I agreed to a deal on a new Infiniti lease (in writing with buyers order) with one of their salespeople". Fact: There were two proposals, (buyers orders) created and sent to you via e-mail. As already stated, neither one had been approved by you. Perhaps you have a copy of this signed buyers order? It would be interesting if you did because our achieves reveal that only two were created and both sent to you via email. Two more days have passed. The date is now 6/6/2019 and yet there is still no sign of the aforementioned signed buyers order from you.

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May 29, 2019

Awesome service department! Had my 2018 q50 serviced at this facility everyone from service department to receptionist were all very nice and helpful. My advisor Tim Brown kept m More

by SteedaSteve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Brown
May 31, 2019 -

Orlando INFINITI responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are satisfied with their overall experience. We look forward to working with you again.

May 07, 2019

ROUTINE SERVICE AND FULL DETAIL THEY DID AN EXCELLENT JOB ON THE CAR. IT LOOKED BEAUTIFUL INSIDE AND OUT AFTER THE FULL DETAIL. I WOULD DEFINITELY RECOMMEND THE SERVICE DEPARTMENT IF More

by Reader!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SARA GIBSON
May 08, 2019 -

Orlando INFINITI responded

Thank you! We are happy to hear you enjoyed your service experience and we look forward to seeing you at your next visit. Thank you for sharing your review. 

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