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Orlando INFINITI/Aston Martin/LOTUS - Service Center
Orlando, FL
121 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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121 Reviews of Orlando INFINITI/Aston Martin/LOTUS - Service Center
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August 28, 2018
Recall and service I recently bought a q50. When I bought the car I knew it had a recall for a sensor on the passenger side airbag. after having the vehicle a few weeks I recently bought a q50. When I bought the car I knew it had a recall for a sensor on the passenger side airbag. after having the vehicle a few weeks i noticed there was some water coming after it rained. I took it to infinity not knowing what to expect. My service manager Robert was awesome explaining everything that was going to get done. He worked diligently with the service techs to let them know what the issues were. They were able to find the leak and fixed a few other things while they were at it. I will definitely use infinity for service in the future. More
by Jm6611
Employees Worked With
Robert Lowery
July 16, 2018
Replace Air Bag I came in for replacement of air bag it was a recall. When first dropping off the car not very informative. When I got to the information who helped i I came in for replacement of air bag it was a recall. When first dropping off the car not very informative. When I got to the information who helped inform me of what was going on with my vehicle was very helpful and kept me informed. He also helped me with getting quotes for new tires and work that needs to be done to my vehicle but told me when it needs to be done not at this time. It was very helpful. I will be coming back for more service help. More
by waters4444
Employees Worked With
Robert Lowery
June 05, 2018
Quick and relaxed experience! I was in and out in a timely manner. Had to bring my kids who enjoyed the snack area, so they felt special. Sara was so pleasant and informative. Pedr I was in and out in a timely manner. Had to bring my kids who enjoyed the snack area, so they felt special. Sara was so pleasant and informative. Pedro, always makes you feel like family.it is always a smile to see those two. More
by Scharme7
Employees Worked With
Sara and Pedro
April 25, 2018
Royal treatment Upon me leaving my vehicle for some minor repairs all the way to the returning of my vehicle. These men are very professional and so courteous . Upon me leaving my vehicle for some minor repairs all the way to the returning of my vehicle. These men are very professional and so courteous . More
by Goinplatnum@embarqmail.com
Employees Worked With
Robert and Brian in service
April 24, 2018
Awesome Bruce was awesome, he got all my concerns taking care! They took their time to fix my issues! The whole experience was a pleasure. Great place Bruce was awesome, he got all my concerns taking care! They took their time to fix my issues! The whole experience was a pleasure. Great place More
by Cheryl
Employees Worked With
Bruce
February 22, 2018
Good customer service Pedro help me with all my concerns ,good customer service .i would recommend to anyone.place is really nice and clean they also have snacks and drink Pedro help me with all my concerns ,good customer service .i would recommend to anyone.place is really nice and clean they also have snacks and drinks More
by Kelly
Employees Worked With
Pedro
February 06, 2018
Great Service Experience Really nice sales and service facility. You never know what to expect when traveling from another state while on vacation. Very pleased with the ser Really nice sales and service facility. You never know what to expect when traveling from another state while on vacation. Very pleased with the service performed on my 2013 QX56. I was also pleased with my service consultant, Tim Brown, who was friendly and very accommodating. He had a good understanding of my vehicle and provided me with information that could possibly help in prolonging the life of my vehicle's new battery. More
by car1
Employees Worked With
Timothy Brown
December 16, 2017
Sara Morris is the best!! I have been a customer at this location for over 8 years. I have had the best service experience EVERY time I take my car to Orlando INFINITI--mainly I have been a customer at this location for over 8 years. I have had the best service experience EVERY time I take my car to Orlando INFINITI--mainly because of Sara. One reason I keep buying INFINITI cars because I know the service here with her will always be first class. There have been times when I have had a larger expense/issue than I expected but it's handled professionally by them. I always get a loaner if needed. The service bay is pristine and the waiting area has complementary wifi/drinks/snacks. It would be a big loss to many customers if Sara ever leaves this dealership. More
by ADTuck18
Employees Worked With
Sara Morris
October 10, 2017
I drive a G37 because of my service advisor I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impres I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impress...especially with her honesty. Sara is the reason I stay with my Infiniti. More
by dtreanor
Employees Worked With
Sara Morris
October 09, 2017
The Owner is Amazing! Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened to me. He was lovely, kind and thoughtful in his approach. I am incredibly impressed by him and the way he views his business. I may consider buying another Infiniti because of this one phone call. Service, kindness and listening goes a long way and that's what separates luxury buying from other types of purchases. I'm not quite to a five star rating yet but hopefully with time I will be changing this review to five stars. I would very much like that to happen. Additionally, Pedro and Ron in the service department are total sweethearts and have always gone out of their way to make me feel special. More
by CKOrlando
Employees Worked With
Prefer not to go into names as there are too many!, Peter Wilson
