Orlando INFINITI/Aston Martin/LOTUS - Service Center

I'm a long time customer close to 12 years. Recent I'm a long time customer close to 12 years. Recent Service appointment was disappointing. Not what I've come to expect from Luxury dealer. I'm a long time customer close to 12 years. Recent Service appointment was disappointing. Not what I've come to expect from Luxury dealer. More

Service Department Going Downhill Very disappointed in my last visit for service. Personalized care is gone. No more warm welcomes and smiling faces (not that you would be able to se Very disappointed in my last visit for service. Personalized care is gone. No more warm welcomes and smiling faces (not that you would be able to see them with masks, but you can tell by tone of voice and manner). Difficult to speak to a consultant in person...mostly texting that is sporadic. Questions were left unanswered. It took 2 days for my call to the manager to be returned. Other than masks being worn by employees, there was no evidence that care was taken in my car to minimize virus exposure. No steering wheel protection and no note or anything showing me that my car was disinfected before pickup. Instead of leaving the fob in the cup holder like they used to do, the attendant actually handed it to me with bare hands. I feel like this dealership really doesn't get it and doesn't care about me and my wellbeing. More

I truly enjoyed the personal relationship. I never felt pressured and the feeling of making sure we got what we wanted appeared to be the goal not just the sale. Goran is an outstanding employee. Always an pressured and the feeling of making sure we got what we wanted appeared to be the goal not just the sale. Goran is an outstanding employee. Always answered all my Questions. I can’t say buying a new car is my favorite thing to do, but this time was easy and no pressure I enjoyed it. More

I have purchased 2 Infiniti’s from this dealership. Both purchases were at a fair price and excellent experiences. The main reason I will continue to own an Infiniti is the excellent service I have received purchases were at a fair price and excellent experiences. The main reason I will continue to own an Infiniti is the excellent service I have received from Tim Brown. More

Orlando Infiniti is a dealership where friendships form, truly exceptional service and value meet. over the past 8 years we have have a great pleasure working with the same service advisor, Sarah Gibson. Ne truly exceptional service and value meet. over the past 8 years we have have a great pleasure working with the same service advisor, Sarah Gibson. Never disappointed. Excellent. More

Whatever you do avoid this dealer at all costs!The Whatever you do avoid this dealer at all costs! The serviced department has had my car for a month, after it took me a month to get the car in serv Whatever you do avoid this dealer at all costs! The serviced department has had my car for a month, after it took me a month to get the car in service. The car has just been sitting...parts are not ordered nobody is working on it AND the only result so far is they backed into my car and damaged it. To make matters worse I have no answer as to when or if its getting fixed, no dates... nothing. Update: 2/21/2020 I pull my car out of the dealership repaired from the accident that was caused to the front bumper and grill. Caused by Enterprise. I asked a dealership to let me take my car home to prevent any further damages. And if they would let me reschedule once the parts come in and my car can get worked on. Update: 3/3/2020 I just got off the phone with Derek the service manager and we’re now getting some traction. Parts are ordered and I’m scheduled to bring the car in on March 9 2020 for the repairs and initial reason why I brought the car in. As a sign of good faith Derek has agreed to help me with a solution in regards to some of the sticky buttons that are not covered under warranty. More

Horrible lying xxxxxxxx dealer. They represent why most consumers distrust and come to hate car dealers At all costs, stay away from this dealership consumers distrust and come to hate car dealers At all costs, stay away from this dealership More

I have to admit that working on the hospitality business it was amazing to feel really welcome and not like another transaction. Eden from Orlando Infiniti in the Service Department, was not just profession it was amazing to feel really welcome and not like another transaction. Eden from Orlando Infiniti in the Service Department, was not just professional and to the point but the level of service, communication and the way that she make me feel like a VIP was incredible. Thank you for an amazing experience and from now own I will only book my service appointments with her. More