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Orlando INFINITI/Aston Martin/LOTUS - Service Center

Orlando, FL

4.7
121 Reviews

121 Reviews of Orlando INFINITI/Aston Martin/LOTUS - Service Center

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November 24, 2021

Orlando Infiniti is the best! Ask for Richie SIngh or Pedro should you have any service needs for your Infiniti. I am coming to see Andrew soon in sales to get my next Q50. I can't say enough about th More

by Linda B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Munn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro, Richie Singh
Nov 27, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi Linda, thank you so much for your feedback about Orlando INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2021

Top notch dealership. Very honest and upfront with all service! Customer service is awesome! Thank you! More

by Youngsr455@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Singh
Oct 22, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2021

I thoroughly enjoy taking my car to the service department because everyone is so nice and my Service Manager, Tyler, is awesome. More

by virginiamusselwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler, Service Department
Oct 04, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

September 10, 2021

Great experience for a first timer on the world of luxury vehicle ownership, the difference betwen how, for example, Ford and Infiniti handle customers that come in for service is vast... I did not have a ch More

by JoelN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Sep 15, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi, we appreciate your positive review about your recent experience with us! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

August 30, 2021

Good service job. Took care of regretting that needed immediate attention bstaff is good on keeping you updated on the status of your vehicle. Job taken care of in a reasonable time. More

by jre1393
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Sep 02, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Orlando INFINITI!

August 13, 2021

A very horrible experience I got sold a lemon the transmission went out on the truck but yet have not given me all my money want to give me a portion of my money I’m not taking that I walk right out More

by Mate leonard
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brandon Brevard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

The vehicle was not a Lemon, (Lemo category relates only to new vehicles) the vehicle in question was a 2013 Infiniti JX35 with 45757 miles. The vehicle was purchased in early June. Also purchased was an extended protection plan which was utilized to address a subsequent transmission shudder issue. We supplied you with a courtesy loaner vehicle during this repair. You were not happy with the vehicle and requested that we buy it back. We did. That happened in late July. We had suggested that you trade the vehicle in for another in order not to lose the sales tax. You declined. Because the sale was consummated, and registered, a loss of sales tax paid would take place. We are still willing to effect a trade-in offer in order to make you whole should you require it.

August 01, 2021

taking good care of customer, very polite, very nice and friendly, professional Richie is good feet for is position. excellent service from service advisor and tech. More

by Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Singh
Aug 18, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

Aug 18, 2021 -

Toyota responded

Yes he is

July 24, 2021

Please see the remarks that were furnished to Infiniti Corporation. Was not happy with the fact that it took 6 days to do a minor repair and the fact that I had to call for updates like I was extracting More

by hlf1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raul Mendez
Aug 18, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

We’re very sorry that you had this experience with one of our advisors but you were aware of some of the challenges regarding your repair expediency. No one at Orlando Infiniti would intentionally give you the "BLANK Rush" that you have alluded to and we sincerely apologize that any action of ours may have been instrumental in forming this perception. Please understand, your satisfaction is our top priority and we shall always strive to achieve this. As with so many things in life, mistakes happen. We apologize for ours and seek to do better in the future. Again we apologize. Please feel free to contact me directly at 407-660-0077 extension 207 so that we can attempt to make things right by you.

June 28, 2021

Great service, professional, Organized, and friendly.The Great service, professional, Organized, and friendly. The entire process was smooth. Richie and staff was nothing but friendly More

by Waseem A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie
June 03, 2021

Orlando Infiniti is the only dealership that we will trust with our Q50. Excellent service from Service Advisors and Techs. Pleasant experience and nice waiting area as well. More

by RZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 10, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Orlando INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.