Orlando Dodge Chrysler Jeep

I will come here from now on thanks to superior service over Fields in Sanford ( I live near Fields). They are way more professional and take care of their customers. I will be going there from now on. over Fields in Sanford ( I live near Fields). They are way more professional and take care of their customers. I will be going there from now on. My Wife's Brand new Jeep needed a warranty repair. After the repair the tech even corrected a diferent issue that was not a big deal that was put on by the factory. So now our Jeep is "Better than new." More

You are a giving dealers and sales people a terrible image. I hardly write reviews but the experience I had here, visiting this dealership is something I don't want another to experience. The majority of my wor I hardly write reviews but the experience I had here, visiting this dealership is something I don't want another to experience. The majority of my working life has been actually in direct sales 18plus yrs (5yrs car sales) so I totally empathize with salespeople. But when I see salespeople treating customers like they owe you something that's not acceptable. You guys need to quit that. As salespeople, you have made an obligation to your customer and that obligation is to serve them by enlightening them about your product, which they can hopefully own. The customer doesn't owe you anything so stop treating them like they are doing you a favor by buying your product. I walked into Orlando Dodge showroom and walk around for 10 to 15 mins and no one asked me "how can I help you". I see at least 5 salespeople pass me by not one says welcome to Dodge... Then I walk into a manager's office to get help where 3 people are present, and get ignored to point I had to ask "am I invisible". Not good business at all. I tell them the vehicle I'm looking for but I had to wait for 25 mins or more by the time the car key was found. Ok "F" for customer service. I finally go for a test drive. The salesperson doesn't demo the car neither does he ask if we wanted a demo. In fact, the only thing close to a demo, was when I asked why the car was so dirty and he said that they only clean the cars after they are sold. That doesn't make sense to me? Wouldn't a dealership want to show the car in the best light? Ok, whatever I thought to myself if we buy it, I'll have it thoroughly detailed. Ok let's see how the negotiation goes. The numbers are presented and I ask for a better deal but instead of the Salesperson asking me a commitment question to help him get an idea of my spending limit which will move him closer to a deal he chooses to argue with me about my trade value. Wow. Who argues with the customer? Who is training these guys? Absolutely terrible negotiation skills. How many more customers are you pissing off? No 1 rule in sales "don't argue with the customer because nobody wins" Finally, a manager intervenes and we agree on the terms. An hour later the manager comes back to say commercial banks are closed on Sundays. So he will call me back the next day. the next day no call, no text from the manager or salesperson. so I call and I am transferred to voicemail and I leave a message. No call back in 4 hrs. I call back and keep getting transferred and kept on hold. All of sudden in this Chrysler store THERE WAS NO ONE TO TAKE MY CALL except the lady who answers incoming calls and she keeps telling me everyone is busy. I ask to speak to any finance manager and she tells me they are busy too. I ask to speak to the general manager she tells me the general manager is not around. On one of the biggest sale days in the car business! Really? Finally a salesperson picks up the call and I tell him that I need to know the status of a deal. He tells me this is Jerome, my salesperson. funny enough I didn't know my salesperson's name because he didn't introduce himself the day before and did not provide a business card. He then proceeds to tell me that the vehicle has been sold. No biggie. Its ok life goes on. But I ask why didn't anyone just call me and tell me the vehicle is sold. Instead of you guys running credit again for the second this morning. But once again he chose to argue and defend himself that he just came into work for the day at 2 pm and that he didn't know. But the day before you and the manager said you will give me a call 1st thing in the morning about a deal. Terrible experience. I'm not saying I was planning on buying a hellcat or a track hawk. And chances are after the deal the salesperson was not going to tell his wife, "xxxxx get parked we going to vegas". But it would have been a deal for you and the dealership and without a doubt many more. I'm actually very happy I didn't buy it because if they treat customers like this, you can only wonder how they treat the used cars they sell. More

You couldn’t ask for a friendlier group of folks who try their best to earn your business. 42+years and going strong for a reason. The inventory is diverse and they always have the hard to find Mopar cars a their best to earn your business. 42+years and going strong for a reason. The inventory is diverse and they always have the hard to find Mopar cars and trucks at amazing prices. Thank you you Luke, Walid and Isaac love my new Cummins... More

Just awesome Bob Conti took complete care of us, made experience a breeze, deal that was offered they honored, great not to have to wheel and deal Bob Conti took complete care of us, made experience a breeze, deal that was offered they honored, great not to have to wheel and deal More

Great Deals Great Dealer. Worked with me even with bad credit and gave me a great deal on a new lease. Very professional. Manni is great if you get a chance to sp Great Dealer. Worked with me even with bad credit and gave me a great deal on a new lease. Very professional. Manni is great if you get a chance to speak with him. More

Veteran family get a NEW NEW ride!!!! Last month my daughter and I came here originally looking for a newer used model Dodge Journey. Our salesman name was Omandi. Perfect gentleman. Answe Last month my daughter and I came here originally looking for a newer used model Dodge Journey. Our salesman name was Omandi. Perfect gentleman. Answered all questions and took my trade in. He broke down how I would actually be saving money if I went with NEW NEW. The sales manager worked his magic and came out to tell us "Congrates the 2018 is yours" I almost burst into tears. My whole life I have NEVER had new new. Always had used and always had to worry if something was going to break down with me and our kids in it. This dealership by far beat ALL of my expectations. They got my daughter who is 8 involved in the deal by answering her questions which made her feel good about coming with me. Every person that we talked to made us feel like family instead of just another number on a chart for the month. By far I will be coming back to them for service and anything else that we may need. Because of them I dont have worry about if my vehicle is going to break down when I'm sitting at idle or if I need to drive over an hour to a doctor appointment. I cant brag enough about this great dealership. If you want to be treated like you deserve to be treated GO TO ORLANDO DODGE!!!!! on colonial!!!! By the way my salesman still contacts me and ask me how the vehicle is a month later!!! Do yourself and your family a favor and go there first, you will NOT be disappointed!!!!! More

Think a woman is stupid Brought my Jeep Cherokee in for oil change and was way over charged and was treated like I was really dumb !!! I had a synthetic blend on all other ch Brought my Jeep Cherokee in for oil change and was way over charged and was treated like I was really dumb !!! I had a synthetic blend on all other changes this time they used straight synthetic and I was told all the others were misprints , I was told it would be $74.00 when they saw my history and was quoted this price over the phone .when I picked it up it was $153.00 I was shocked but they weren’t going to budge on the price. Terrible customer service rude and a ripoff!! More

Professional Sales people Good friend of mine Omani Foody is an Awesome person and always Professional He’s very respectful and gets the Job done. I’ll be buying my next SUV Good friend of mine Omani Foody is an Awesome person and always Professional He’s very respectful and gets the Job done. I’ll be buying my next SUV or Jeep from him Count on That More

Had A great sales Rep Anthony Correa My Husband and I had a great experience here at Orlando dodge Chrysler in Orlando Anthony was professional, tenatious,knowladgeable, and very zelous t My Husband and I had a great experience here at Orlando dodge Chrysler in Orlando Anthony was professional, tenatious,knowladgeable, and very zelous thank you for all your help we will highly recommend anyone to visit this location. More

Friendly Service I had made the appointment to get my back-up camera checked out, since the grid lines to reverse had turned off. Turns out it was just a setting on th I had made the appointment to get my back-up camera checked out, since the grid lines to reverse had turned off. Turns out it was just a setting on the dash that needed to be changed, but would of still been covered under my warranty. One thing that would of been nice, is for the team to check in the begging before I make the appointment to see if it's something I can do. If the tech knew it was only a setting change, I wouldn't have to have gone through the trouble to be put into a rental for the day, and spend 2 hours driving back and forth to the service center. Other than that, staff was friendly and personable. More