Orlando Dodge Chrysler Jeep

Unorganized Service Department This is a letter emailed to the Service Manager and the GM. The Service department at this dealership is a mess. Don't waste your time. Also, when I a This is a letter emailed to the Service Manager and the GM. The Service department at this dealership is a mess. Don't waste your time. Also, when I attempted to send this email it was returned to me twice stating their server rejected it. Please see below email. I've attempted to email you directly and the email was returned stating that your service rejected it. This began on Saturday March 12th. I set an appointment online earlier that week using your online service scheduler. The appointment was for 12pm, 3/12. I showed up at 12pm to be told that there is no record of my appointment. I had to repeat my name and phone number no less than 10 times while your staff attempted to look up my appointment, with no success. I pulled out my phone and showed them the email confirmation I received and told them I set the appointment online. The response I got was "Oh that's why I can't find it". Why do you have an option to schedule service online if your online scheduler doesn't work effectively? You're wasting your staff's time and your customers time. Get a better system or take it down. After 15 minutes of trying to locate my appointment I was told that they couldn't look at the radio in my vehicle because the computers are down. This is information that I should have been given the moment I walked in the door. I then waited two hours for an oil change. During my wait, I scheduled a time to bring my vehicle in on Tuesday 3/15 at 9am. On Tuesday, I showed up at 9am as scheduled. Your service guy still had to look all over the department for my information. I was there 20 minutes just to drop off my car. I was told that they would call me when they had an idea of what was wrong with the radio. At 3pm, I hadn't heard anything all day. I had my husband call to find out when the car would be ready. He was advised it would be ready by 5pm. At 6:45pm, I showed up to pick up the vehicle. There was one man in the service department and he again couldn't find my information. Once he finally found it, he advised me that my vehicle was not fixed and that they had to order a new radio. When asked how long that would take "I'm not sure, maybe a couple of weeks" I asked him why no one called me all day to tell me what the issue was. He responded with "well Ralph is out today and there wasn't anyone to follow up with his customers". This is where you lost me. If you have a member of the team out for training, you knew in advance this was going to happen. There should have been someone put in place to handle his customers or YOU should have followed up with his customers. It's incredibly bad business to let things fall by the wayside because a person is out. I asked, how will I know when the part comes in, "we'll call you". I almost literally laughed out loud when he said I'd be called. Like how you called me to update me on my vehicle? I have no confidence that will happen. He gave me the key and said "we don't have a porter right now so you'll have to go out there and get your car yourself" A cherry on the xxxx sundae that the Orlando Dodge service department has served me. Let me be frank with you. I could care less how "nice' your staff is to me when I'm in your service department. What I care about is doing business with a well oiled machine that provides excellent and timely service. I want to get in and out of there in as little time as possible and I want the courtesy of being updated on the status of my vehicle when promised. I shouldn't have to stay on top of your staff, that's your job. Your service department is an unorganized mess and once the current radio issue is corrected on my vehicle, I wont return again. You've got some great staff members though. Ralph, Ryder and your cashier ( didn't get her name) are wonderful. They deserve some special recognition. Also let it be noted, your staff aren't to blame here. I'm a firm believer in the saying that "A team is only as good as its leader" You can do better than this. More

Gas Mileage My overall experience was great. The only issue I have is the gas mileage in the truck I purchased. No where near what I was expecting. My overall experience was great. The only issue I have is the gas mileage in the truck I purchased. No where near what I was expecting. More

Scheduled Grand Cherokee Service I was pleased with the service, though it took longer than scheduled, appreciate the service department being thorough and getting everything done. I was pleased with the service, though it took longer than scheduled, appreciate the service department being thorough and getting everything done. Need to return to finish some of the recall issues but confident that will go well. More

service have bought all my vans, pickup's here,plus all my serviceallpeople from write up's to parts people all do a great job, thye smiths all will work with have bought all my vans, pickup's here,plus all my serviceallpeople from write up's to parts people all do a great job, thye smiths all will work with you. thanks again jg. More

exceptionally customer service oriented Joel, Erica, and Tariq were all exceptionally customer service oriented. They all went above and beyond to get my husband and I into a great car at a Joel, Erica, and Tariq were all exceptionally customer service oriented. They all went above and beyond to get my husband and I into a great car at a great rate. I will whole heartedly recommend anyone purchase a vehicle there. I have also had excellent experiences with Ronnie in the service department with my previous vehicle. All in all, a great dealership. More

Fast Service I Had a small issue with my TPM sensor system. Without an appointment they got my 2016 Jeep Wrangler Unlimited Rubicon Hard Rock Edition in and out wi I Had a small issue with my TPM sensor system. Without an appointment they got my 2016 Jeep Wrangler Unlimited Rubicon Hard Rock Edition in and out without any issues. More

Great Service Experience The express lane service is fast and convenient. Everyone was friendly. Free coffee and cable while you wait. Overall a great experience. I will be ba The express lane service is fast and convenient. Everyone was friendly. Free coffee and cable while you wait. Overall a great experience. I will be back. More

Excellent installation of upgrades! Mark (Sales) was very nice to work with on the sale and follow up afterwards. Ben (Mechanic) did a great job on installing my lift and was very helpf Mark (Sales) was very nice to work with on the sale and follow up afterwards. Ben (Mechanic) did a great job on installing my lift and was very helpful and friendly when we came to pick up the Jeep with our questions. Brian M. (Service Manager) was also very responsive to my questions and needs regarding times we were available to pick the Jeep back up after hours. I would definitely recommend this dealership to anyone. More

Extremely pleased I purchased my car from Airport Chrysler Dodge Jeep, as when I was looking Orlando Dodge couldn't or wouldn't find me what I was looking for. However I purchased my car from Airport Chrysler Dodge Jeep, as when I was looking Orlando Dodge couldn't or wouldn't find me what I was looking for. However in the past few times I went there I was not satisfied with their service department. So when I needed my next oil change, I came to Orlando Dodge, as I had purchased my previous 2 cars from you and was very satisfied. I was extremely satisfied with Ryder, as he said I should have the tires rotated, they were in good shape, and I don't remember them ever being rotated at the Airport dealership. My son Jeff also left them and has been having his Dodge Ram serviced at your location. Thanks for a pleasant experience. I have an appointment next Wednesday for some warranty work. More

Should be called lack of service department. Was t9ld by Chris Rush that the reason my truck had a miss and was my fault. The truck had 9315 miles on it. Then was placed on warranty restriction Was t9ld by Chris Rush that the reason my truck had a miss and was my fault. The truck had 9315 miles on it. Then was placed on warranty restriction because I refused to let them fix it out if my pocket. Vindictive. More