Orlando Dodge Chrysler Jeep

One person can ruin an image I recently purchased a used truck from this dealer. It has broken down 4 times in the first month. The sales and service team have been great. They I recently purchased a used truck from this dealer. It has broken down 4 times in the first month. The sales and service team have been great. They have exceeded expectations in trying to make a bad experience a good one. Unfortunately when they asked if I would like to trade it back in for a diffrent truck and I said yes, the sales manager (Jeff Dennon) decided that I would pay 5,000 $ plus over the listed on line price, and the price I was quoted by two other employees for a new truck. Apparently since my truck has broken down 4 times in the past month and they have had it in the shop longer than I have had it since I purchased it, I should not be entitled to the same rebates and prices as everyone else? It's amazing, had I not have bought a used truck with 15,000 miles on it still under warranty and incurred over 1,000$ 's in towing bills then I could have paid the same price as everyone else. Unfortunately this awefull decision made by one person has completely ruined my experience. my guess is that Mr. Dennon will not be walking around like a big shot when he appears in court in the very near future....I'm sure this dealership would be fantastic with out him, and even though I have had multiple breakdowns with the vehicle that I recently purchased I would give them 5 stars if he was not employed there. More

Always great service and attention to detail. Always helpful and attentive. We have done business for several years with ODCJ. Great service and great sales people that the owners won't let be t Always helpful and attentive. We have done business for several years with ODCJ. Great service and great sales people that the owners won't let be to pushy but fair. Keep up the good work! More

Pleasant Experience Al was our salesman and he was very informative and made our car buying experience a breeze! He is a very down to earth person, and really cares for h Al was our salesman and he was very informative and made our car buying experience a breeze! He is a very down to earth person, and really cares for his customers! He was literally at our beckon call. We were in and out in a reasonable amount of time. Thanks Al for everything you did for us! Karen and Doug More

Great and fast Ralph was great. He talked to me in terms I could understand. Kept me updated. I will see him when I need my next service. Ralph was great. He talked to me in terms I could understand. Kept me updated. I will see him when I need my next service. More

no problems very pleasant folks ..... they listen to what problem was.....no hastle, told them i had to wait for vehicle they got me going in very reasobable time very pleasant folks ..... they listen to what problem was.....no hastle, told them i had to wait for vehicle they got me going in very reasobable time More

Great Customer Service Matt was incredible ! Will make it my first choice for any of my Wrangler repairs. Thorough , honest and helped make save money. I would recommend t Matt was incredible ! Will make it my first choice for any of my Wrangler repairs. Thorough , honest and helped make save money. I would recommend to all! More

Rear end work Specialty Technician Larry takes the time to show you the problem and offers reasonable options on the repair. I will continue my long lasting relatio Specialty Technician Larry takes the time to show you the problem and offers reasonable options on the repair. I will continue my long lasting relationship with both sales and service. Thanks guys! More

Oil change I went to the dealership for an oil change. I pulled up in the express lane the service was fast and courteous. I would like to say thank you. I went to the dealership for an oil change. I pulled up in the express lane the service was fast and courteous. I would like to say thank you. More

Ralph Ramos Is the Best!! I've been having problems with my jeep lately and did not know what to do. I have attempted to pursue other avenues for assistance, but they yielded I've been having problems with my jeep lately and did not know what to do. I have attempted to pursue other avenues for assistance, but they yielded minimal results and I still had the same nagging problem I started with. I had to have my jeep towed to the dealer after it made me miss work and waiting hours for a tow truck (another story for another time). I spoke with Ralph earlier that morning while I was waiting for the tow truck and he assured me they would be able to diagnose what was wrong and he did. He had one of his mechanic techs go over my vehicle and they discovered exactly what the issue was. They then corrected the problem. I am so pleased with their work that I am having more work done to bring my baby back to new condition and that is all because Ralph was the exceptional, personable, professional person that he is. The dealership needs a lot more people like him working there providing the same fantastic service that he does. God bless him!! More

Very good The experience went very well everything went very smooth. When buying another car i would buy from them again. Also i would refer friends and family. The experience went very well everything went very smooth. When buying another car i would buy from them again. Also i would refer friends and family. More