Orland Toyota - Service Center

Excellent service and communication from the moment I entered the dealership and also competitive prices entered the dealership and also competitive prices More

I am great full of the service, specially Jim make me like be at home. Thanks for the good service. Make the diferencia. like be at home. Thanks for the good service. Make the diferencia. More

Devin was bright spot in another generally Awful Unprofessional Autobutler experience. December booked an appointment, verified day b4 & Hour b4 the day of, drove 30 miles & then was told - No! Too Unprofessional Autobutler experience. December booked an appointment, verified day b4 & Hour b4 the day of, drove 30 miles & then was told - No! Too cold. No apologies, nothing. Tried 4x to get service mgr to call & reset appt. Blew Me Off Each time. It Took a call from Toyota Corporate Supervisor to Finally pressure service dept to respond yesterday. Still no call or apology from the manager - too scared or embarrassed I guess, but Devin, service rep, called & got it done. Fast. Thanx. You'd think they'd care more because I bought the RAV4 Hybrid From Them, & Paid Cash, but NOOOOOOOO! I will Never Go Back except to finish my Autobutler services. Warning - every time I went in for previous Autobutler appointments, they tried to bill me for other services that I didn't need or Were Still Covered Under My Warranty. Get a 2nd Opinion for Any Expensive Service They Say You Need. Ted in Service @ GERALD TOYOTA Matteson is Great! More

Add to spur of the moment I called the dealership spoke with Jim A service advisor to get work done on the truck without an appointment he was able to get me in and get the work done I appreciate it at suc with Jim A service advisor to get work done on the truck without an appointment he was able to get me in and get the work done I appreciate it at such a short notice and they did a good job in servicing my vehicle.. More

EXCELLENT SERVICE ,VERY CURTIOUS, GLAD I AM PART OF THIER FAMILY. THEY KNOW THIER VEHICLES. FAMILY. THEY KNOW THIER VEHICLES. More

Always professional & if I decide to wait always kept abreast of wait time. Great team work! abreast of wait time. Great team work! More

I arrived at the service rep area with a request to have a replacement key made. I can hardly remember being treated as rudely by a service rep., one who wouldn't even look up from his computer to talk to a replacement key made. I can hardly remember being treated as rudely by a service rep., one who wouldn't even look up from his computer to talk to me. He acted like he was doing me a favor by . When I watched my car from behind the service area window, he came in and told me (not asked me) sit in the the customer service area. The other 2-3 service reps were just lazily sitting around and joking, like it was a boys club. I got a form letter text from rep "Benjamin" asking me to contact him at anytime if I had any questions. I texted back asking how long it was going to take to make and program my key. I received no response, so I went back into the service rep area and asked the same rep. the question directly. He refused to look up from his computer and wouldn't answer. Finally, one of the other reps said it would take about an hour because they can't rush the computer when programming a key. About 15 minutes later, the rep came into the customer service area and said my key was ready. He led me to the cashier. I politely said thank you to him, and he left the room without acknowledging my appreciation or even looking at me. I then paid the cashier what I considered a to be a substantial sum. It may be just me, but I remember when service reps thanked the customers for bringing them my business. Since the service reps at Orland Toyota don't seem to appreciate my business, I will be taking it elsewhere in the future. More

Great service and appreciated the courtesy transportation. Benjamin the service advisor was great. Will be looking next year for my new car. transportation. Benjamin the service advisor was great. Will be looking next year for my new car. More

Courteous and professional and dependable. I always know my car is in the hands of the best. my car is in the hands of the best. More

Service was great. Tony took time to explain everything . Car was done by time promised. Always service at this dealer. Car was done by time promised. Always service at this dealer. More