Orland Toyota - Service Center

Does one need to make an appointment??? Before going on a trip, I called to make an appointment and had to wait 4 days (one was a Sunday) to get my car serviced. Usually, I can get an appoin Before going on a trip, I called to make an appointment and had to wait 4 days (one was a Sunday) to get my car serviced. Usually, I can get an appointment within a day or two, To be on the safe side, I took our other car on the trip. I took the car in for an oil change and a wash. They, also, rotated the tires. They had my car for well over an hour and a half. How much of that time was spent working on my car I do not know. I have, often, done all three jobs on my other cars (including topping off the fluids) in much less time. I'm wondering if one needs to even make an appointment. Can one just drive up and get service? If so, are those with appointments serviced first?? More

Mirror We had our side mirror replaced They got us in quickly and did a great job with repair Very satisfied with service timing and customer care We had our side mirror replaced They got us in quickly and did a great job with repair Very satisfied with service timing and customer care More

Great Brought car in for 2 recall notices. Was originally told it would be all day. They were going to provide a loaner, which was nice. When I arrived, the Brought car in for 2 recall notices. Was originally told it would be all day. They were going to provide a loaner, which was nice. When I arrived, they informed me it would only be 1 1/2 hours, so I waited. It was completed as promised. More

Tony Camacho Tony Comacho is outstanding. Very professional, responsive & always helpful either by phone or in person. Tony follows up in Jim Lichetnberger's rol Tony Comacho is outstanding. Very professional, responsive & always helpful either by phone or in person. Tony follows up in Jim Lichetnberger's role, both top notch people! More

Service Very professional and courteous. Called me when car was completed and left message. Dealership was clean and comfortable. Will have services performed Very professional and courteous. Called me when car was completed and left message. Dealership was clean and comfortable. Will have services performed at this location again. More

Routine maintainance. Brought my 2015 Venza in for oil change and tire rotation. Tim in service met me at my car went over service. I also needed two small dents taken care Brought my 2015 Venza in for oil change and tire rotation. Tim in service met me at my car went over service. I also needed two small dents taken care of. Service was quick and dents removed, very happy with my service from Orland Toyota. More

Excellent work and service Came in with service light on. Was tested problem found and repaired. Because valve needed to be ordered. valet took me home and picked me up the foll Came in with service light on. Was tested problem found and repaired. Because valve needed to be ordered. valet took me home and picked me up the following day after repair was done. Jim was great and your valets were very nice. More

Red Carpet Service From the moment you pull into the service dock until you leave, each and every team member provide the BEST customer service. The Orland Toyota team From the moment you pull into the service dock until you leave, each and every team member provide the BEST customer service. The Orland Toyota team goes beyond the standard, car service, delivery model with attention to history of your vehicle, detailed explanations (verbally & visually) regarding the maintenance of your vehicle, approximate service time with options for waiting or (if possible) rental cars, provide snacks & refreshments, clean & comfortable waiting areas, and updates if/when the approximated waiting time expires. The commitment to honesty and efficacy should be the standard for all Toyota dealerships. Thank you Orland Toyota for your hard work and commitment to customer service. More

Scheduled 1 year service check. Service dept. accommodated my 1 year check as scheduled. Thanks. When I purchased my new 2017 RAV 4 last years I paid a doc fee. Only problem way the Service dept. accommodated my 1 year check as scheduled. Thanks. When I purchased my new 2017 RAV 4 last years I paid a doc fee. Only problem way the sales processor got my home town wrong. I went back to the dealership and was told to call Toyota and Toyota Finance to fix it. I also had to contact the Secy. of State of IL twice to have my registration corrected. I wonder why I had to do all this since I paid a significant doc fee and the errors were dealer created ! Bad first experience to say the least. More

Scheduled maintenance Always quick service for general maintenance. Jim explains what is being done and reasons for any replacements of parts. Always has my cars washed be Always quick service for general maintenance. Jim explains what is being done and reasons for any replacements of parts. Always has my cars washed before returning. More