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Orland Toyota - Service Center

Tinley Park, IL

4.2
514 Reviews

514 Reviews of Orland Toyota - Service Center

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January 29, 2019

Horrible Went to this dealership because there was a recall on my Toyota. During the recall a multipoint inspection was done as a complimentary service. They g More

by MA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
January 29, 2019

Front end wheel work. Jose A. In service helped diagnose loud noises to my sons 2010 Camry. The cost was very Extensive. I was very pleased how Jose came back in a timely More

by RUTHIEKEEFNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bingham
January 28, 2019

Quick service and helpful mechanics Had a service recall to go in for on a new prius, The staff was very helpful and informative on what the recall was for and the steps they were going More

by MAGGIECAV
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Department
January 28, 2019

Great, as usual! We just got our ToyotaCare extended. We were charged $0 for a synthetic oil change, new filters, a tire rotation, and a thorough check over. Highly re More

by philcourington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
January 28, 2019

Quick and to the point Things were explained at the beginning and any additional work was discussed. Did not have any surprises at the end. Was greeted quick and work com More

by jrm56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer...sorry name not on hand.
January 28, 2019

Not sure if I’m being taken Work is always good. But I’m always being told I need other that needs to be done. I had my car in for a oil change and said I needed a license plate More

by TMDSHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
January 28, 2019

Too expensive, over charged for services Services are good but customers over charged for parts , services and labor the prices make poetential customers select other auto repair shops.lower More

by rt9801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Faciana, service consultant,superb knowledgeable Service Dept prices/cost overcharged
January 28, 2019

battery replacement plus came in late in the day for a new battery. after checking with the manager, Daniel was able to replace the battery and also fix an ongoing problem wit More

by GMoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur and the service manager (a dark haired woman, I didn't get her name)
January 28, 2019

Great repair service I am very satisfied every time I come to get my Toyota FJ Cruiser repaired or serviced. They recommend future repairs, but only repair what is needed More

by mlmalone101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
January 25, 2019

Great, but wait time was too long. Great staff and service, but wait time was too long. Brought vehicle in for 5000 mile service (inspection and tire rotation) and waited 2 hours with More

by Jason1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jan 26, 2019 -

Orland Toyota responded

I'm very sorry to hear about the excessive wait time for your inspection and tire rotation . Our objective is to always exceed our customers expectations. We obviously didn't do a good job accomplishing that! Our most sincere apologies! We are working hard to get better and reduce customer wait times! Thank you for the feedback and please contact me if I can be of any further service! Hector Torres General Manager 708-429-3900 ext. 196

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