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Orland Toyota - Service Center

Tinley Park, IL

4.2
514 Reviews

514 Reviews of Orland Toyota - Service Center

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March 30, 2023

I’ve been going to the dealership for over three years, and I’ve always had excellent customer service. My car runs amazingly well, and they always take care of me. More

by Aflaherty42
Recommend Dealer
Yes
Employees Worked With
Anthony in service
Mar 30, 2023 -

Orland Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Orland Toyota team. Drive safely, and we hope to see you back again down the road!

February 26, 2023

All Toyota representatives were professional and friendly. A service man greeted me then filled engine fluids. Anthony took info on the car and said updates will be provided. While waiting, a Toyo More

by Kathy M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, garage greeter, lobby representative, mechanic, clerk.
Feb 27, 2023 -

Orland Toyota responded

Thank you for the review! We're glad that Anthony and the team were nice to work with. We appreciate your business and trust in us to assist. See you next time you need our help here at Orland Toyota!

February 15, 2023

I had an appointment for service 2/15/2023. The tires were rotated and a complimentary Multi-Point Inspection was done. I was also having a problem remote starting the vehicle and Anthony Camac More

by stephsykes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Camacho, Service Advisor
Feb 15, 2023 -

stephsykes responded

I had an appointment for service 2/15/2023. The tires were rotated and a complimentary Multi-Point Inspection was done. I was also having a problem remote starting the vehicle and Anthony Camacho showed me exactly how to start it with the key fob. And, he came to update me on the status of what was being done while I waited. And last but not least, I appreciated the car wash! Thank you Anthony!!

Feb 16, 2023 -

Orland Toyota responded

We are thrilled to hear that Anthony provided outstanding support and service! He will appreciate your kind feedback. Thank you, Steph!

November 01, 2022

For just being here the first time Jose in service made me feel at right at home . He was very responsive and courteous to my needs . More

by Brion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose in service
Nov 02, 2022 -

Orland Toyota responded

Thank you for your review! We are happy to hear that Jose was responsive, courteous and nice to work with. See you again next time here at Orland Toyota!

October 27, 2022

Jim is a Reliable service provider, very helpful and informative . Service performed quickly and as promised More

by Robj007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Faciana
Oct 28, 2022 -

Orland Toyota responded

Thank you for the review and kind words about the team here at Orland Toyota! See you again next time.

October 11, 2022

Had tire rotation done, Ben was very professional when he met me at the car. Told me it would be about an hour and in a half. And it was. More

by kathybovenkerk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
Oct 11, 2022 -

Orland Toyota responded

Kathy, thank you for the great review! We are thrilled to hear that Ben delivered such a successful service experience. Drive safely, and we hope to see you back again at Orland Toyota!

September 23, 2022

We have purchased 2 RAV4’s from this dealership. They’re the best! We NEVER go anywhere else for service. All service including tires and batteries - Orland Toyota is the only place for us. More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin in service, John Bingham
Sep 23, 2022 -

Orland Toyota responded

Thank you for the great review, Vicki! We are so glad to hear that you had a successful service experience working with the Orland Toyota team. Drive safely, and we hope to see you back again down the road!

September 22, 2022

The service was excellent and professional I would recommend this dealership to someone that need work on their car. More

by Delicia630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Sep 22, 2022 -

Orland Toyota responded

Thank you for the recommendation! All of us at Orland Toyota appreciate your business and hope to see you again!

September 21, 2022

The initial person I dealt with Ben Krause was great…no issues. When I came to pick up my car Ben was in the phone with a customer. I stood there for 10 minutes while three other people , including one i More

by sueandyk
Recommend Dealer
No
Employees Worked With
None
Sep 21, 2022 -

Orland Toyota responded

While it is great to hear that you had positive interactions with Ben, it is disappointing that you didn't receive more attentive, efficient service from our team overall. I will share your feedback so we can improve for our future guests and, if there is anything else we can do for you, please don't hesitate to reach out. Thank you, John Ficaro - Service Manager - 7083367236

September 21, 2022

It is very unfortunate that alot of my time has been wasted and the problem is not unresolved and now I have to spend more money. I scheduled an appointment to have my radio serviced because It is not w More

by Charlotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Sep 22, 2022 -

Orland Toyota responded

Charlotte, it's disappointing that we've fallen short of our five-star standards, and I am very sorry that you have had ongoing problems with your vehicle. I understand this is frustrating and certainly not the experience we want for our customers. We strive to offer seamless service, so I would like to discuss this further with you to ensure that we are better prepared for your next visit. Please give me a call when you have a moment. Thank you, John Ficaro - Service Manager - 7083367236