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Orland Toyota - Service Center

Tinley Park, IL

4.2
514 Reviews

514 Reviews of Orland Toyota - Service Center

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July 11, 2019

Service was not what I expected and I've had in the past I've always been impressed with Toyota service center. Unfortunately this time it was not quite up to par. I did discuss a particular situation with More

by Patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I would rather not name the person who I had the problem with because possibly he was having a bad day.
Jul 15, 2019 -

Orland Toyota responded

Patti, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. - The Orland Toyota Team

More
July 11, 2019

Excellent Dealership/Staff/Service This dealership and its personnel are top-notch. Friendly, informative, and respectful of the client needs. Always a pleasure to visit this location More

by Loyal Dave D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Zayyad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nour Salah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Davison in sales and Jose & Tony in service department, Hector Torres, Brian Wilkes
Jul 15, 2019 -

Orland Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. - The Orland Toyota Team

July 10, 2019

35000 check up Went quick and no issues pleasant staff and wait time was what they said it would be. The dealership was very bright and clean friendly environment. More

by bunnymccabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackee
Jul 15, 2019 -

Orland Toyota responded

Thanks for the feedback. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. - The Orland Toyota Team

July 05, 2019

Bad experience They lied to me. I took my car to do the oil change. The dealer told me the tire had a nail on. Luckily I decided not to fixed it. The reason is the c More

by suhongy11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Camacho
Jul 15, 2019 -

Orland Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. - The Orland Toyota Team

July 04, 2019

Service All staff at this facility are very courteous and welcoming! They are all very friendly and accommodating. I have always gotten great service and in a More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Ellison
Jul 15, 2019 -

Orland Toyota responded

To say thank you is not enough, Dawn! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Orland Toyota again! - The Orland Toyota Team

July 03, 2019

Efficient 45,000 mile service Service at Orland Toyota is friendly and as fast as possible. I did have an appointment so that helped on a busy Monday. They performed a diagnostic c More

by KMH0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackee Helgoth
Jul 03, 2019 -

Orland Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. -The Orland Toyota Team

June 29, 2019

excellent job Great customer service, they were always updated on my suv progress, and they explain all the parts they replace, got my suv on the date i was told . More

by fruiz6462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and the nice person that call us with updates of my car
Jul 01, 2019 -

Orland Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Orland Toyota Team

June 29, 2019

Brake replacements The service was prompt and I'm happy with my car's performance. I was very comfortable, taking advantage of the free coffee and WiFi! More

by SWITALIS707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Faciana
Jul 01, 2019 -

Orland Toyota responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Orland Toyota! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Orland Toyota Team

June 27, 2019

Service department The guys in Tinley Park Orland Toyota did the excellent work with my Toyota. They changed oil and filter with tire rotation and complimentary inspecti More

by AOBYRTACZ
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christian H, Jim Faciana, Marek Okreglak
Jul 01, 2019 -

Orland Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Orland Toyota Team

June 27, 2019

Awesome! With awesome employees that helped me.Jose was amaz I just love Jose! He was great! Everyone there was super helpful and kind. I would totally go back and recommend you guys! You also saved me money. Go More

by Kennealy,kate401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose! He was great! Helped me out so much!
Jul 01, 2019 -

Orland Toyota responded

Hi Kate and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Jose is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, The Orland Toyota Team

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