Orland Toyota
Tinley Park, IL
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Was treated fairly and with respect, something not always accorded a woman at a car sales dealership. Al answered all my questions, and didn't make me feel stupid for asking them. accorded a woman at a car sales dealership. Al answered all my questions, and didn't make me feel stupid for asking them. More
Was going to this dealership for warranty service and Was going to this dealership for warranty service and maintenance while in their care the vehicle was damaged and they refused to take responsibility Was going to this dealership for warranty service and maintenance while in their care the vehicle was damaged and they refused to take responsibility for it. Plus on top of that they took the path of nothing is wrong with the vehicle for which you are bringing it in for. Forced to take it to another dealership, they upon the first visit confirmed my concerns and are working with me to correct the problem. Advice! check your vehicle before leaving this dealership especially the face of your wheels. Better yet find another dealer for your service needs. More
Orland Toyota, and in particular Al Krajewski were recommended to us, ironically, by two different people. How fortunate we were to receive these recommendations. Al turned out to be a totally unass recommended to us, ironically, by two different people. How fortunate we were to receive these recommendations. Al turned out to be a totally unassuming, no pressure representative of Orland Toyota who was genuinely interested in what we were looking for in a vehicle and not just selling a car. He was very helpful to my wife and I in finding exactly what we were looking for in a color, equipment, and especially a cost in our price range. This was a very comfortable experience indeed. We also need to state that all the people we met at the dealership were really very helpful and any question we had was answered honestly without patronizing. When our new car was delivered all the details were explained to us with assurance that we were always welcome to come to them in the future with any concerns which will be addressed to our satisfaction. As we stated above, a good experience indeed. Jerry and Bev Deptolla More
Very helpful and understanding. Competitive price. Good follow-up, but never overbearing. In this instance I was helping a friend, who did not end up buying the car we origianlyy were looking for. Based follow-up, but never overbearing. In this instance I was helping a friend, who did not end up buying the car we origianlyy were looking for. Based on my experience, however, I will be contacting Ted for my next purchase. More
John was knowledgeable and pleasant to work with. He was professional, yet friendly. I trusted him because he wasn't too pushy and eager to sell. Jeff,the Financial mgr. was also knowledgeable and clarifie professional, yet friendly. I trusted him because he wasn't too pushy and eager to sell. Jeff,the Financial mgr. was also knowledgeable and clarified everything in layman's terms. Overall, my experience was satisfying. More
Ted was a pleasure to work with. He was not pushy in any way and genuinely tried to work with me to meet my needs. He was a refreshing dealer to work with after all the others I've dealt with. way and genuinely tried to work with me to meet my needs. He was a refreshing dealer to work with after all the others I've dealt with. More
Al Krajewski is a wonderful salesman and so easy to work with. My husband and I have not made a car purchase in many years and we were not looking forward to the process but the staff at Orlando Toyota mad with. My husband and I have not made a car purchase in many years and we were not looking forward to the process but the staff at Orlando Toyota made the experience so quick & painless. We will recommend them to all our friends in the market for a car. Al Perry & Sam Frank were all a big part in making our experience a great one. The staff at this dealership is very friendly, welcoming and not pushy. We felt well taken care of. As some dealerships try to over sell you Al listened to what we were looking for and placed us in a vehicle that suited our needs. Great team!! More
John had a no-pressure approach. He was honest and didn't try to force me to buy a car before I left the dealership the first time I visited. He was secure enough to allow me to obtain other offers, didn't try to force me to buy a car before I left the dealership the first time I visited. He was secure enough to allow me to obtain other offers, then return to allow him to meet and/or beat the othe offers. I'm glad I was able to do business at the dealership very close to me home. More
Al has sold me my third Toyota camry. I have been pleased with the quiet and smooth ride of the camry. Al was very helpful in giving information for making my decisions in purchasing yet another new pleased with the quiet and smooth ride of the camry. Al was very helpful in giving information for making my decisions in purchasing yet another new camry fourteen years later. Thanks, Rita More
Service on my Toyota was a disaster. In the last 4 months I've had to return twice to have them correct work that was done. One one case a bolt was completely missing from my exhaust manifold, the smell of e I've had to return twice to have them correct work that was done. One one case a bolt was completely missing from my exhaust manifold, the smell of exhaust fumes in the car was terrible, and the noise should have been a dead give away something was wrong. Nope, they gave it to me like that, and I had to return to have them fix it the right way. Beware a "diagnostic charge" they hit you with as well - $200 to diagnose what the problem is, if you have the work done they apply the charge to the cost of fixing it, unfortunately their repair costs usually exceed other Toyota dealers so you lose either way. One other thing - they don't tell you before hand if the work is covered by the warranty, so you might think it is, only to find out it's not and they charge you the $200 just to tell you what's wrong with your car. After they had my car for the better part of two days, working specifically under the front of the vehicle, another service center informs me that one of the CV boots is torn and the CV joint needs to be replaced. This is 2 weeks after the "trained technicians" at Toyota completely missed this - or completed failed to inform me. Either way, they'll never see my Toyota in Orland Toyota for service again More