Orland Toyota

Went to get the figures to buy out my lease from the dealership, so I could pass on the right loan amount to my bank to arrange my own financing. Called ahead to "schedule" an appointment the day before dealership, so I could pass on the right loan amount to my bank to arrange my own financing. Called ahead to "schedule" an appointment the day before and when I showed up, Roxanne didn't even know who I was (granted someone else scheduled the appointment for her). Next, we got there and a salesman was in her office, so we waited - then they directed another couple, out of nowhere, into her office without acknowledging us. Next, we waited for 45 minutes. After finally making it into her office, Roxanne was very nice - but things were very disappointing when I learned the truth about the maintenance plan she offered us. Long story short - we told her we'd be leaving the country, so she called someone and said we could freeze the warranty while gone so we would waste the warranty in a place it wasn't redeemable. Since nothing was in writing, we later called the warranty people who never heard of such an option. Came back with the check a few days later, as we we're signing the documents, I notice the maintenance plan term was 36 mos instead of 48, which we spoke about - we got 1 year less than the price quoted to us. She told us we had 60 days to get a full refund if the freezing option didn't pan out. Needless to say, 30 days later, I had cofirmed that the frezzing was not possible and I was outside my 30 day full refund period. I got no feedback or a call back from upper management since formally filing a complaint. I was told I would get one three days later. Overall, I felt completely misled and there was a serious lack of follow and no attempt to make me whole. More

We have purchased 2 new vehicles and 1 used vehicle at this Dealership. After numerous visits to the competition, we purchased a 2012 Highlander from Orland Toyota. This is the first time we dealt with Jo this Dealership. After numerous visits to the competition, we purchased a 2012 Highlander from Orland Toyota. This is the first time we dealt with John Davison and found him to be extremely helpful, knowledgeable, and willing to go the extra mile to answer our questions. During negotiations on the price, we never felt pressure or that our requests were unreasonable. He always was patient if we needed further explanations of a option or package, and even helped us set up our bluetooth enabled radio. We were introduced to the service manager, who took the time to explain how scheduling for service, and arranging for a loaner vehicle was done. All of this, plus our past two exposures to this dealership, confirmed to us that we had made the correct choice of not only the right sales person, John Davison, but again, the right Dealership, in choosing Orland Toyota in Tinley Park, Il. Tom & Marie Brady More

The reason why I give the rating above is: The reason why I give the rating above is: Disappointed only 1 key was given to me for the car I purchased, considering I provided 3 for my trade-i The reason why I give the rating above is: Disappointed only 1 key was given to me for the car I purchased, considering I provided 3 for my trade-in. There was also a slight smell in the vehicle, which I had removed using a third-party site. More

After searching the internet and local papers looking for a low priced used car, I made the trip to the dealers of the cars I identified. After several visits with pushy and arrogant salesmen, and seeing ca a low priced used car, I made the trip to the dealers of the cars I identified. After several visits with pushy and arrogant salesmen, and seeing cars that did not match the descriptions, I was ready to give up on the search. I decided I would make one last stop at Orland Toyota on 159th. There I worked with salesman John Davidson who worked with my wife and I to show us the cars we were interested in. He took the time to ask us our requirements and to see if he had anything else that fit our needs and budget. He answered our questions in a courteous and professional manner. He did not talk down to us and was not pushy and did not try to have us look at cars that would not meet our requirements. A few days after the sale was complete I had a couple of questions about the car and John took the time to resolve the issues right away. Also, I asked John about getting a spare key for the car He said that he would see if both sets were turned in and would get back to me. Before I got home from the dealer John called my house to inform me that the spare set of keys was located and they would be ready for me to pickup. The rest of the staff there were also great. Worked with several other people/departments at the dealer and they were all very courteous and helpful. More

I buy blue compact cars for my business, Molly Maid of Southwest Cook County. I own 14 vehicles, 9 of which are Toyotas. I bought 8 of the 9 from Toyota of Orland, including 2 2011 Corollas today and 2 ea Southwest Cook County. I own 14 vehicles, 9 of which are Toyotas. I bought 8 of the 9 from Toyota of Orland, including 2 2011 Corollas today and 2 earlier in the year. I worked with Al Krajewski on every purchase. Al knows my business and what I need. There are no hassles and getting a good, competitive price is direct and timely(no checking with the guy in the back over and over). He maintains my business and credit information so Al also makes working with the financial person a breeze(Roxanne Seckus was also helpful and suggested maintenance and warranty programs that will save me money over the life of my cars). In the past year, Al has called me when the dealership had a Certified Used Car that would meet my business needs. 3 of my purchases from Al were Certified Used Cars. Over the years, I have asked other dealerships to be on the look out for good used cars. Only Al Krajewski has ever called me and saved me time and money when a quality, late model used car became available. Because Lexus of Orland is part of the Orland Dealership Family, Al has also helped us with the purchase of my wife's new Lexus ES350(yesterday). This was our 4th Lexus purchase from Lexus of Orland. I unequivocally recommend that anyone interested in buying a new Toyota or quality used car, call or visit Al Krajewski. If you do, you probably will join me and numerous other folks on Al's extensive list of extremely well-satisfied customers More

We have owned 5 Toyota's. Loved everyone of them. We like Orland Toyota and have bought our last 3 from them as the other 2 were purchased from a family members. Our sales associate was very informative, kno Orland Toyota and have bought our last 3 from them as the other 2 were purchased from a family members. Our sales associate was very informative, knowledeable, friendly, polite and just simply nice; not pushy (neither were the other sales associates the other times we purchased) which is another reason why we keep returning. I believe "neighborly" is a good descriptive. The williness to "work" with us was apparent. They even gave us a car to use while a repair was needed to the vehicle before we could take. AWESOME! We've rated the highest in all categories except for price...as we always wish we could get more for less! All and all, it's always been a great experience & we will continue to return and purchase as we believe in the Toyota vehicle and this particular dealership and employees. More

Al is the best! We have purchased two trucks from Al and will be back. Our new truck was difficult to find with the options we wanted, but Al was able to find one and we are thrilled with it. We had a spe will be back. Our new truck was difficult to find with the options we wanted, but Al was able to find one and we are thrilled with it. We had a specific color we wanted and it was difficult to get, but of course Al came through. He is very professional, knowledgeable and nice to work with. No pressure sales at all. He worked with us to get what we wanted and kept us informed about every step and let us know about all the rebates available for the different models. If you are considering buying a car, Al is definitely the guy to see. More

Very helpful and attentive to our need in a vechile. The staff was very knowledgeable and professional. We would definitely come back And buy another vechile. staff was very knowledgeable and professional. We would definitely come back And buy another vechile. More