Orland Toyota

The team at Orland Toyota were great to work with. The SUV we purchase was listed on line. We stopped in to the store that evening and the vehicle was exactly as expected. The Team was easy to work The SUV we purchase was listed on line. We stopped in to the store that evening and the vehicle was exactly as expected. The Team was easy to work with and made our buying experiece smooth and not stressful. Great Job Guys! More

Working with Jim Francis was an exceptional experience from start to finish. His professionalism, expertise, and attention to detail were evident throughout the process. He and his team operated seamlessl from start to finish. His professionalism, expertise, and attention to detail were evident throughout the process. He and his team operated seamlessly, quickly securing the exact BZ I was looking for and delivering it the very next day as promised. The entire experience was efficient, effortless, and truly first-class. I couldn’t be more pleased, thank you so much again! Loving my BZ! More

I am very happy with the vehicle and the customer service provided. Everything was positive from start to finish. Thank you provided. Everything was positive from start to finish. Thank you More

Very nice people here. Adriana Janet was excellent consultant! Highly recommended to make your best choose! If you want the best support, work with Adriana Janet. Very Adriana Janet was excellent consultant! Highly recommended to make your best choose! If you want the best support, work with Adriana Janet. Very impressed with the service We are glad we came here. More

I’m writing this review to warn other buyers based on my experience. I purchased a 2019 Lexus GX 460 from Orland Park Toyota in Orland Park, IL. The deal was negotiated using a dealer worksheet / desk sh experience. I purchased a 2019 Lexus GX 460 from Orland Park Toyota in Orland Park, IL. The deal was negotiated using a dealer worksheet / desk sheet that showed an out-the-door total, and based on that worksheet, I agreed to proceed. The issue was how that worksheet was constructed. The total included an extra $1,000 that was not itemized anywhere on the worksheet. The individual line items shown (vehicle price, sales tax, dealer fee, etc.) did not actually add up to the total presented. Unless you manually summed the numbers yourself, you would not notice the discrepancy. During negotiation, I pushed for $1,000 off the deal, believing I was negotiating a real reduction. What I later realized is that this “discount” simply removed the previously unitemized $1,000 that had already been embedded in the total. As a result, the final purchase paperwork appears mathematically correct — but the $1,000 I negotiated off was never a real concession. I discovered this by independently calculating the numbers myself and realizing that the itemized amounts on the worksheet did not reconcile to the total shown. I attempted multiple times to resolve this directly with the dealership. When I raised the discrepancy with the salesperson, the conversation became hostile, and I was spoken to aggressively and with profanity rather than being given a clear explanation. I then attempted to escalate the issue to management. The sales manager committed multiple times to calling me back and never did. I also attempted to contact the general manager, who ultimately refused to engage or respond. At that point, it was clear there was no intention to address the issue internally. I escalated the matter through formal channels, including Lexus corporate. Lexus stated they could not intervene because the dealer is independently owned. Based on this experience, I would strongly advise customers not to purchase a vehicle from this dealer. In my case, $1,000 was embedded in the deal without disclosure, removed only when I negotiated, and then denied afterward — followed by unprofessional behavior when I attempted to resolve it. That is not transparent or honest business practice. If you choose to proceed here anyway, protect yourself: manually add every line on the worksheet, demand that every dollar contributing to the total is itemized, and do not assume a negotiated discount is real unless you can see exactly where it comes from. More

Adriana Janett my Sales Consultant did a incredible job! She found the correct and favorite 2025 Toyota RAV4 Limited. Thank you Orland Toyota. Appreciate your service. She found the correct and favorite 2025 Toyota RAV4 Limited. Thank you Orland Toyota. Appreciate your service. More

Mr. Muller worked tirelessly to secure a vehicle we had been seeking for some time. He coordinated and facilitated all aspects of the sale for us introducing us to Mr. Joe Salvador. Mr. Salvador spent been seeking for some time. He coordinated and facilitated all aspects of the sale for us introducing us to Mr. Joe Salvador. Mr. Salvador spent an inordinate amount of time explaining all features and functions of the vehicle to ensure our satisfaction with the purchase. The professionalism, courtesy and hospitality afforded us by these two gentleman was deeply appreciated. More

Horrible service experience - they damaged my new (2k mile car) rim during a tire replacement, then during the rim “repair” (still wasn’t fully fixed) my new car got a scratch on it while onsite. They th mile car) rim during a tire replacement, then during the rim “repair” (still wasn’t fully fixed) my new car got a scratch on it while onsite. They then ordered the wrong wheel, which is not surprising given their lack of leadership and attention to detail . The topper of it all - the service manager met my frustrations with defensiveness and an overall demeaning attitude. More

Unprofessional,porters swear like sailors, don't trust to touch my new vehicle first service tire rotation and inspection service advisor said your inspection is done never rotated tires wasted my time how d touch my new vehicle first service tire rotation and inspection service advisor said your inspection is done never rotated tires wasted my time how do these people have jobs still,cold day in xxxx before I let them inconsiderate clowns touch my car.Should have looked at reviews first this place has bad reviews More

I brought my 2024 RAV4 for service for squeaky brakes on 12/17. I was told brakes are good and the cause is dust, cold weather, and that I shouldn’t let my car sit long periods without driving it. I have lo 12/17. I was told brakes are good and the cause is dust, cold weather, and that I shouldn’t let my car sit long periods without driving it. I have low mileage but I drive my car everyday which I told Zach, the service rep. I drove my car home and the brakes continue to squeak everyday whether the car is warm or cold. I called to make a new appt for the same reason and was told by the lady who answered my call that I needed to talk to Zach first because I was taking the car back for the same reason. She put me through to his voicemail and I left a message to call me so I could set up a new appt. In my voicemail I also informed him that I knew of a technical service bulletin reporting an update for a fix for the squeaky front breaks. I guess it been a problem dating back to some 2019 up to every year since…and that now included the 2024/25 models. I wanted to know why they didn’t apply this repair to my brakes since the bulletin came out before I first took it in for the problem. I received NO call back. I called the next day and again, NO call back. I called to talk to the service manager John and left my number with the girls who answer the phones for a call back. I called twice with NO call back. I would like this repair made to my squeaky brakes. More