Orem Toyota - Service Center

It always takes almost twice as long as they say it will. It shouldn’t take more than 45 minutes to an hour for a service. This is the only service center I’ve had this problem. It shouldn’t take more than 45 minutes to an hour for a service. This is the only service center I’ve had this problem. More

Service Advisor, Joseph Barney, answered every question I had, and delivered my serviced 4Runner in the time frame he had indicated. Excellent service. had, and delivered my serviced 4Runner in the time frame he had indicated. Excellent service. More

Lani and her main mechanic Adam, who works on my truck, is transparent with me about what needs to be done and offers alternative solutions as necessary. is transparent with me about what needs to be done and offers alternative solutions as necessary. More

Three hours wait for an oil change! WITH an appointment! Big O…20-25 min. WITH an appointment! Big O…20-25 min. More

When I bring in my car for my 25,000 mile service, I waited 2 hours for it to be done. Why so long?? waited 2 hours for it to be done. Why so long?? More

Sat there for over 2 hours and they haven’t even touched my car for an oil change. They kept giving us a longer time when we would ask. Idk how it can go from less than one hour to three hours. Wont be comi my car for an oil change. They kept giving us a longer time when we would ask. Idk how it can go from less than one hour to three hours. Wont be coming back. More

Enrique was polite and respectful, and seemed knowledgeable, but the wait time was ridiculous. I was not notified that my car was done, only that the inspection was done. It was another almost 2 knowledgeable, but the wait time was ridiculous. I was not notified that my car was done, only that the inspection was done. It was another almost 2 hours after the inspection before my husband went to find out where my car was! More

Last min flat tire and they fit me in to get 4 new ones while I was on a time crunch to leave town. Lani is the best!!! while I was on a time crunch to leave town. Lani is the best!!! More

Was quoted over the phone $30 dollars less than i paid and when i got there they tried to give me service i did not request. What a hassle. and when i got there they tried to give me service i did not request. What a hassle. More

I called ahead of time to see how long it would take to fix the break problem covered by warranty. I was told 45 minutes - 1 hour. It is a company fleet vehicle and I know of about 10 other nurses that got fix the break problem covered by warranty. I was told 45 minutes - 1 hour. It is a company fleet vehicle and I know of about 10 other nurses that got the repair done too and said it only took 45 minutes. I get there on the day of my appointment and am told that it would take half a day to a full day and was asked if I could drop it off. I planned 2 hours to make sure there was enough time and I had to work after that. They ended up working me in, but it was completely unacceptable to tell me one thing and then stress me out when I arrived to my appointment on time. I asked my colleagues what Toyota dealership they went to where they had no trouble and I will be making appointments with them from now on. More