Orem Toyota - Service Center

I went in for an oil change as well as the inspections that come along with an oil change. When I got there, I explained ever since they did the brakes the brake pedal felt mushy. After explaining to th that come along with an oil change. When I got there, I explained ever since they did the brakes the brake pedal felt mushy. After explaining to the tech what that meant, he said that he would need half a day to get it looked at. I thought half a day seemed a little strange because it didn’t take a half a day to replace the brakes. I didn’t have time to give up my car for hour and a half for the oil change plus a half a day to check the brakes so I opted out of the brake check. The other thing was that I went on about two weeks ago to schedule the oil change/inspections. They were out two weeks on appointments. Two weeks out seems a little odd especially since it was just an oil change. Maybe they should hire more techs More

The entire staff of Brent Brown Toyota has always been friendly and professional. Each member of the sales teams always has a smile on their faces and are eager to help with any questions! The service d friendly and professional. Each member of the sales teams always has a smile on their faces and are eager to help with any questions! The service department is quick to check your car in and perform the required or requested maintenance. The 2024 Camry Hybrid LE on October 18th is the sixth vehicle we have purchased from your dealer. Todd Robinson was instrumental in all of these purchases. He is extremely knowledgeable of each vehicle we bought. He is excellent at his position. Each time we brought our vehicles to the service department, we have worked with Joel Kitchen. He has shown professionalism in checking our vehicle in, having the Maintenace performed in a reasonable time then checking to make sure we are happy with the service. I am amazed how quickly Andy Butcher gets us through the financial portion of our purchases. He is extremely efficient and explains the final portion of purchasing a vehicle. He is professional and very friendly and that makes us comfortable with our transaction. He is also a good mate. My last purchase of the 2024 Camry Hybrid Le was quick and efficient. I love my Camry LE with the upgrades and especially the fuel efficiency. What a smooth ride, a comfortable ride and a safe ride! OI would like to thank everyone who worked to make this purchase possible and to the maintenance people we have worked with over the years. We will always be a customer of Brent Brown Toyota. More

Service technicians are really nice but the service time could be improved. It doesn’t much matter what you are having done, you can assume at least a 2 hour wait even if it is just an oil change. Often tim could be improved. It doesn’t much matter what you are having done, you can assume at least a 2 hour wait even if it is just an oil change. Often times, it is more like 3-4 hours. That said, they do good work and I keep going back. More

I always get my vehicle serviced at Brent Brown and they are great to work with! are great to work with! More

Good service and people. Very friendly staff and super good job. I recommend this dealer Very friendly staff and super good job. I recommend this dealer More

I have used Brent Brown’s service department for several years and won’t go anywhere else. The people are kind and knowledgeable. They do a great job. years and won’t go anywhere else. The people are kind and knowledgeable. They do a great job. More

Their main interest is to sell you additional things whether you want them or not. I can sales person tells you one thing and then when you get there, you find that it is not accurate. whether you want them or not. I can sales person tells you one thing and then when you get there, you find that it is not accurate. More