Back

Orem Toyota - Service Center

Orem, UT

4.1
4,863 Reviews

4,863 Reviews of Orem Toyota - Service Center

Sort by
November 07, 2023

I had to take my car to someone else the next day to finish up what was wrong my car More

by WSLINRDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Parker
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Initially given an estimate of service cost. However when I picked up vehicle after it was done I was told the work was completed in 3/4 the time, hence the cost was LESS than what I was origina More

by pambruce01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Orem Toyota responded

Thank you for the feedback. We are happy we were able to save you a little money by getting your repairs done quickly. We pride ourselves on being fair and honest with our customers. Sorry we were unable to wash your vehicle. Unfortunately, we have outgrown our facilities in some ways and currently do not have the space for wash services, but hope to be able to in the future. We appreciate your business and hope to see you again.

November 02, 2023

Quick and reliable service is the experience I observed from Brent Brown Toyota. They didn’t try to sell me anything extra and for that I am grateful More

by GMSTODDARD54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

As a widow, I was very grateful that Milani was so helpful. She answered all of my questions without hesitation. More

by ILOVEMOVIESANDPOPCORN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Orem Toyota responded

Thank you for sharing your the experience you had with Milani. we are happy to hear she was able to help you with the service of your Toyota.

October 31, 2023

Friendly, professional, efficient, knowledgeable, happy. Best service ever. Can't wait to put 5,000 miles on my truck so I can get another oil change! Ha! More

by kgroberts88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Orem Toyota responded

Thanks for the review. We look forward to seeing you at 5k!

October 30, 2023

Dropping my truck off for service was quick and painless. I liked that I got text updates on the status of the service and the inspection results. And when came to pick up my truck, Andrew was quick, friendl More

by paula.v.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Orem Toyota responded

Paula, Thank you for the review. We appreciate you taking the time to share how your visit went, and are glad to hear Andrew kept everything flowing smoothly. We appreciate you choosing Brent Brown Toyota Service and look forward to seeing you again.

October 30, 2023

Service was completed, my contact was very informative about the whole process and the explanation of cost for service. Service was more expensive than the car's value just to replace one part, but it wa More

by spacebuff2001
Recommend Dealer
Yes
Employees Worked With
Daniel Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

spacebuff2001 responded

Not interested in responding publicly, but I want the emails to stop.

October 30, 2023

Service was completed. Little slow for tire change. I only came because I was required. More

by MIKEW7485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor McNally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Orem Toyota responded

Mike, We are sorry to hear the wait was longer than expected. We would like to provide and experience were you want to use Brent Brown Toyota to service your vehicle, not because you have to. If you would like to speak to us about your visit, please call us at 801-223-4406. We plan on making your next visit a better one.

October 29, 2023

I don't like their sales practices. I only go here because of the free 2 year maintenance. More

by CYNDIDUBREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

I appreciate Joel as my service advisor. He understand and knows my vehicles. He makes great recommendations for services. He is a wonderful service advisor. More

by davidbarrett618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Orem Toyota responded

David, Thank you for the kind review of your experience with our service department. We are happy to hear Joel is helping to keep your Toyota in great shape. Please let us know if there is anything else we can assist you with.

...
50
...