Orem Toyota - Service Center

They ordered the wrong part, but didn't tell me until I had waited for over an hour. The part replacement was as simple as possible (a single door guard), so it was frustrating to wait so long, only to hav had waited for over an hour. The part replacement was as simple as possible (a single door guard), so it was frustrating to wait so long, only to have to come back. More

I bought a package for 3 tire rotations and oil changes, and according to my car's dashboard they didn't even rotate the tires or check the tire pressure. When I called them about it they said I should bel and according to my car's dashboard they didn't even rotate the tires or check the tire pressure. When I called them about it they said I should believe the dashboard. So I don't know if they even changed the oil...it was very disappointing because before that their service was great. I am not sure whether to even return to have them correct it, or just ask for a total refund. More

They always do a nice job at Brent Brown Toyota. Service was a snap and Moe was great to work with. Service was a snap and Moe was great to work with. More

Excellent service and repair. The service tech was professional and took care of all my needs The service tech was professional and took care of all my needs More

When we bought our Venza from Brent Brown Toyota last May we had a good experience through the sales process. They were friendly and helpful. However, at that time we were promised a second key within 2-3 mo we had a good experience through the sales process. They were friendly and helpful. However, at that time we were promised a second key within 2-3 months. We never received it. I called the dealership several times with no results. I became very frustrated with their lack of resolution over several months of reaching out to them. Recently, I called again and, thankfully, Nicole answered the phone. Once Nicole got involved, Brent Brown Toyota finally lived up to its “bend over backwards” tagline. Her response was fantastic! Nicole went out of her way to take care of us. The issue was resolved the next day. The only reason I didn’t give 5 stars was because it took seven months for someone to finally address our issue. Until Nicole got involved, each time I called everyone seemed to push the responsibility to someone else, but Nicole took the problem head on and solved it almost immediately. Actions speak louder than words! Thank you, Nicole! More

At the Honda dealership for my Honda they vacuum the car and give me a free car wash at Wiggy Wash. So I was expecting nothing less at the Toyota dealership. Nothing like that was done. I was disappointe and give me a free car wash at Wiggy Wash. So I was expecting nothing less at the Toyota dealership. Nothing like that was done. I was disappointed. The people were nice and I am assuming the changed the oil properly. I can't remember the name of the person that helped me so I am giving Andrew Bailey a 5 star because whoever helped me was very nice. More

They do good work but it often takes a long time. The price is good too. The price is good too. More

We have been returning to Brent Brown Toyota since we purchased our Highlander in 2023. We have the extended maintenance package and return for our regular maintenance. Every interaction has been posit purchased our Highlander in 2023. We have the extended maintenance package and return for our regular maintenance. Every interaction has been positive and we have no complaints. We love our Highlander! More

Good people and great place. They we always communicating how things where coming. Upfront and honest. They we always communicating how things where coming. Upfront and honest. More

I had an appt for an oil change. I was told it would take an hour and a half. I was there for over 3 hours AND they charged me an arm and a leg. They used to have a nice deal if yo I was told it would take an hour and a half. I was there for over 3 hours AND they charged me an arm and a leg. They used to have a nice deal if you bought three oil changes at a time, now it's a crazy amount. I don't think I'll be bringing our sienna there anymore. More