Orem Toyota - Service Center

excellent and quick service i love working with John Goodman. He gets things done quickly and efficiently. I've never had to return a second time to fix the same thing. He is tho i love working with John Goodman. He gets things done quickly and efficiently. I've never had to return a second time to fix the same thing. He is thorough More

Professional, Responsive, Excellent Service I brought in my 2006 Lexus GS 300 to replace the sunroof track and motor. They discovered that Lexus is built much tighter and differently than Toyota I brought in my 2006 Lexus GS 300 to replace the sunroof track and motor. They discovered that Lexus is built much tighter and differently than Toyota and that it would take extra time to do the job right. But manager Chris provided excellent communication, got OEM Lexus parts at wholesale, and saved me $500 on the job compared to what the Lexus dealership would charge. They provided a loaner car at no charge. Chris was responsive and he and his team provided excellent service. I had a great experience and would use them again. More

BUYER BEWARE …If I could give a zero, I would. That is the customer service I received from Brent Brown Toyota Service Department. I brought my Prius from Wyoming …If I could give a zero, I would. That is the customer service I received from Brent Brown Toyota Service Department. I brought my Prius from Wyoming to have the battery pack replaced while I went on a week-long river trip. It was under warranty and I knew they would need about a week to get the replacement battery. When I dropped off my car, I explained that my brother, a mechanic, had already diagnosed the problem down to which cell was the culprit. At that time, I also ordered hood decals I needed. Later that afternoon, I got a call from the mechanic, saying there was nothing wrong with the battery pack, but my 12 volt battery need replaced. Strange?? I informed the mechanic that the 12 volt battery was less than one year old and should be under warranty, since I bought it from a Teton Toyota in Idaho. I really quizzed the mechanic about the battery pack, again repeating that my brother was a mechanic and we had diagnostics and code numbers. He held firm. Stupid me, I felt bad that my car was going to be there for a week. When the mechanic suggested a few other things that needed to be done (total recommendations would have been around $1200), I opted for a "complete fuel injection service" for $181.00. My brother informed me later this service was totally unnecessary. Just an unethical mechanics way to make money. My bad! I should have called and confirmed with him beforehand. But I felt guilty. When I came back to get my car, I was handed a bill for $482.52. Remember...I was quoted $181.00. I went over the bill and looked at all the ADD ONS. Did not authorize them, but I needed to be home that evening. (6 hour drive) Adding to the insult of being scammed, the bill stated I had declined a new 12 volt battery replacement and they had replaced all the hood stickers and hood emblem. NOT! When I got back to Wyoming, I took my car to Teton Toyota, which is where I should have gone in the first place. They were as baffled as I was as to why Brent Brown Toyota did not replace the battery pack under warranty. They did, because two cells were failing. And Nothing Was Wrong With The 12 Volt Battery. I don't know why Brent Brown Toyota chose to deal with me in such an unethical and thieving manner. Maybe because I was not from the area, or that I am an old woman or just because that is how they choose to do business. My advice,again...BUYER BEWARE!!! More

I won't be back to Brent Brown Toyota When I purchased a 2012 Toyota from Brent Brown, I also bought an extended warranty package. I was told that it included two maintenance visits. When When I purchased a 2012 Toyota from Brent Brown, I also bought an extended warranty package. I was told that it included two maintenance visits. When my wife brought the car in for the first maintenance visit, she was told that it was not covered. She waited for two hours until they caved in and gave her the service without a charge. But they charged her over $500 for other maintenance services that they said were essential. When I went in today, the service person pulled up our account and said that we had two no-charge maintenance visits but that we had waited too long to use the second one, so we would have to pay for it (like paying twice). In his own records, it showed that the first visit was covered, even though we were told it was not when my wife brought the car in. Today, the service person went on to recommend about $500 worth of additional services. I called my son, who is very knowledgeable about cars, and he told me that I was being duped and that my wife had been duped on the first visit and had purchased maintenance services that were unnecessary. Because of these experiences, we will never do business with them again. Our son recently bought a new Nissan Altima, although he used to buy new Toyotas from B Brown. Next time we buy a car or get maintenance services, we will not be buying from B Brown. More

Quick oil change I needed an oil change on my 2010 Prius. George in the service department helped me. He was friendly and explained, after doing a multi-point inspec I needed an oil change on my 2010 Prius. George in the service department helped me. He was friendly and explained, after doing a multi-point inspection what issues may need my attention in the future. He didn't pressure me into the repairs right away or any immediate appointments, which I appreciated. He gave me a price estimate and briefly explained the advantage of having each repair. Very good service. More

Awesome service Just took my car in for another service like always. They always did awesome job on my car. One guy even noticed that I had a rock chip in my window o Just took my car in for another service like always. They always did awesome job on my car. One guy even noticed that I had a rock chip in my window of my car. Good thing I had my own car insurance so I was able to get it fixed for free! I'm really glad for this person to notice this right before I am to leave for my big trip for Thanksgiving. They always give a wonderful service and I am impressed with them! Thanks Brown Toyota Center! :) More

Too long to do a simple task in service when I was waiting. I purchased in Orem even though I am from Salt Lake, so I wait for service when I come. I made an appointment when the number of appointments was low I purchased in Orem even though I am from Salt Lake, so I wait for service when I come. I made an appointment when the number of appointments was low. I was waiting at the dealership for the car. It took way too long for an oil change and tire rotation (over two hours). Even then I had to walk the lot to see that the work was finally done. This is the second time that no one called me to tell me it was ready for pick up. Generally, the service was ok, but these would be easy fixes for persons waiting, and for such simple tasks. I will still consider buying Toyota again, but I will likely look at other dealerships that are closer to home. More

Fast and Efficient I work construction and have had a rash of nails and staples in my tires as of late. Had two small punctures in my front two tires. Stopped in with I work construction and have had a rash of nails and staples in my tires as of late. Had two small punctures in my front two tires. Stopped in with no appointment and they got me right in and right out, Thanks! More

Mark in Service Mark did a great job assisting me. He recommended several services, which I consented to, that he later found were not needed. I not only appreciate Mark did a great job assisting me. He recommended several services, which I consented to, that he later found were not needed. I not only appreciated his honesty but also was thankful for the cost savings. Thank you again Mark. More

Service with a Smile Mike was very open about the need to replace my struts on my 2005 Tacoma. He reminded me to look for the coupon so I could get 12% off the regular pr Mike was very open about the need to replace my struts on my 2005 Tacoma. He reminded me to look for the coupon so I could get 12% off the regular price. He is always friendly and trying to help me get the best deal while making sure my car runs well More