Orem Toyota - Service Center

Fast service I have brought my 2014 Rav4 for 3 oil changes now & you are always fast & friendly. Thank you for understanding your clients have lives too & our time I have brought my 2014 Rav4 for 3 oil changes now & you are always fast & friendly. Thank you for understanding your clients have lives too & our time us important.😀 More

Expensive mistake :( Back in January, we needed some things fixed to pass inspection on our Prius. The only place that had 'tools' for an item was going to Toyota themselv Back in January, we needed some things fixed to pass inspection on our Prius. The only place that had 'tools' for an item was going to Toyota themselves. Well, the 'didn't find the problem' so our inspection passed. Since then a sensor light would keep flickering on that caused our Prius to loose power on the freeway constantly. Since it only started after taking it to them, I took it back hoping they just had bumped something and would fix it. No. I had to agree to pay a $110 diagnostic test for them to check it out. Since it would be "zeroed" out if they "Did not find anything" or it was caused by them, I agreed. Well, hours later of my scheduled appointment, I get a call that they can't complete the diagnostic because of the tires wasn't their Toyota brand tires that fits in every spot. They wanted to charge us over $600 to replace all 4 tires so they could continue. We can't afford that, so they did not have a diagnostic but still made us pay for the test! The customer service was friendly, upbeat, and patient in explaining, they do have a free shuttle service while waiting, and a big decked out waiting area. However, I feel ripped off for having to pay for an incomplete overcharged test. They should have told me before I agreed to the test that they could not complete it. EDIT I wrote the review while waiting for the shuttle. We were also having our 120K mile maintenance done. I think the lady that was working with me could tell on the phone how upset I was about the matter so she talked with her supervisor and was able to get the price lowered so we got the diagnostic and service cheaper post-tax than the original quote--essentially not paying for the diagnostic after all. I appreciate that, thank you. (Note, I don' remember who I worked with, I'm still waiting for the shuttle to come get me, but I needed to mark someone to write my review) More

Amazingly fast and friendly! Wow! You want to talk about great, fast and friendly service! This is the second time that I have visited Brent Brown Toyota, and the second time th Wow! You want to talk about great, fast and friendly service! This is the second time that I have visited Brent Brown Toyota, and the second time that John Goodman has worked with my wife and I, and I am in awe about how awesome this place is! John is a great service writer, as he is knowledgeable, friendly and outgoing! I hope that every time I bring my Venza up for service I get to work with him! On top of that, the entire department was lightning fast! They estimated my service to take 1 hour, but they were done in 35 min. To me, that is a big deal because I travel 1.5 hours to get here, and to have them get done that quick is great because then we can get on with our day! If their sales department is as good as their service, I will be buying my next Toyota from Brent Brown!!! More

Excellent dealership! Great people that go out of their way to help and to provide positive energy. I feel that they really care about helping you and making things right. Great people that go out of their way to help and to provide positive energy. I feel that they really care about helping you and making things right. They provided excellent service and I appreciate their excellent and clear communications and explaintions. More

Had some issues but They Took Care of me Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad ex Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad experience for sure, but the Toyota dealer took care of all of the cost. This is why I continue to be a Toyota customer. They take care of their customers. Kudos to Karyn for all of the diligent follow ups. More

Great Proactive Service Manu was a great help for us. Also, we really appreciate Mike Black for his proactive support. It was an excellent service. They saved our time. Manu was a great help for us. Also, we really appreciate Mike Black for his proactive support. It was an excellent service. They saved our time. More

Best experience buying a new truck! I was literally only going here to get my wife's car serviced and taking a look around when Jon Miller came over to help me look for trucks they had i I was literally only going here to get my wife's car serviced and taking a look around when Jon Miller came over to help me look for trucks they had in stock. Well, needless to say John is probably the best salesman I have ever encountered since he was not trying to sell me on anything , he was just showing me everything they had and giving me all the info I could handle. It didn't hurt that he is a great guy and I enjoyed taking to him as we test drove 2 vehicles, then we saw the last one they had in stock...and after test driving it I knew it was the one I wanted so I had to see what kind of rates I could get. In almost no time I was approved for the rate I wanted and the manager came over to shake my hand. Then I was sent over to Andy Butcher to finance it and he wrapped it up so quickly I was surprised! More

Great Service, Competitive Prices, Just No Collision Work It's nice to be treated as a real person that matters, and to be remembered. Also nice that they do great work on my cars. I bought my two Toyotas f It's nice to be treated as a real person that matters, and to be remembered. Also nice that they do great work on my cars. I bought my two Toyotas from Brent Brown (an Avalon Limited and a Corolla LE) and I service them both at Toyota (I prefer dealer service). John Goodman remembers who I am every single time (in person or over the phone), remembers what I own, and that I like to bring my own AmsOil. Very pleasant to work with, and personalized service. I am offered a shuttle if I want, or Wi-Fi while in the waiting room. Only one time that I had a problem (the service men put the wrong set of tires on, but Jon fixed it). More

$530 worth of exterior car damage during service I learned a valuable lesson with my recent maintenance visit...ALWAYS walk around your vehicle and check it BEFORE driving off after your service. I I learned a valuable lesson with my recent maintenance visit...ALWAYS walk around your vehicle and check it BEFORE driving off after your service. I brought my Prius into Brent Brown for the regular maintenance service. After my car was serviced, I walked out to my car from the rear and entered the driver's side. I immediately got on the interstate, exited the interstate after a few miles and parked at a Walgreens located just off the interstate. I was only in the store for less than a minute because the power was out in the store. As I walked back out to my vehicle, I noticed a large piece of my front bumper on the passenger side was chunked out and peeled back underneath the car towards the front of the car. I immediately drove back to the dealership, where the technician (who was very pleasant) looked at the initial paperwork to verify that the damage was not there when I first brought the car in (which it wasn't), and then proceeded to tell me that it must have happened after I left. He then looked underneath the car and saw that there was a scrap on the rubber bumper where I have pulled too far forward when parking in the past (the Prius has a VERY low bumper) and said that I must have gone over a speedbump. It didn't matter that I said that I had NOT gone over a speed bump, that physics would say that if I had indeed gone over a speedbump that damage would be on both sides and that the bumper would be peeled towards the back of the car rather than the front, and that I verified that NOTHING had happened when I drove or parked my vehicle to include that no cars were parked next to me on either side while at Walgreens. While the technician was looking at my car, other techs came over to offer their ridiculous advice to include one saying, "see look, the splash guard is torn...oh wait you don't have a splash guard, that's mud on the tire." I was told that there was nothing that they could do and I was sent to a collision repair place where they said that I would be given special treatment. I immediately went to the collision repair place where I was given an repair estimate (with a "discount") of $529.12. So...here's what I know; my car was not in anyway damaged when I brought it into the dealer to be serviced, I didn't check my car's exterior before I left, I drove a few minutes up the road with NOTHING taking place that could have damaged my car, and when I immediately noticed the damage and brought it back, I was told that I must have done it and that it will now cost me $530 to repair. I am pleased that my service care package transfers to other Toyota dealers as I will not be returning to Brent Brown for service or for future purchases (I love my Prius and will purchase another in the future). However, regardless of where I go, I will ALWAYS look around my car before I drive off. More

Great service I went into Brent Brown Toyota service and worked with Chris Alder, he was fantastic the professionalism in that dealership is amazing. I have know hi I went into Brent Brown Toyota service and worked with Chris Alder, he was fantastic the professionalism in that dealership is amazing. I have know him for years and will be bringing all my cars to Brent Brown, my Lexus and Toyota. Thanks and great job adding him to your team More