Orem Toyota - Service Center

Great and quick customer service! I was helped by Mr. John Mike Black. His customer service was excellent! He is super friendly and professional! They had my car ready before the time I was helped by Mr. John Mike Black. His customer service was excellent! He is super friendly and professional! They had my car ready before the time originally estimated, which is always so nice and rare. I would recommend going to Brent Brown for service and when you do, ask for Mike. =) More

Excellent service I've been going to Brent Brown Toyota for 4 years now, ever since we moved to Utah. I drive the 25 miles from Heber City for service even if it's just I've been going to Brent Brown Toyota for 4 years now, ever since we moved to Utah. I drive the 25 miles from Heber City for service even if it's just for the 5k service. Everyone is so friendly and professional in the service department. Mike Black is exceptiomal!! I've never had a better service advisor in all the states I've lived in. Please don't allow him to retire:-) More

second to none At the service department at Brent Brown Toyota and as always received prompt professional service. I can think of no other dealer that even comes clo At the service department at Brent Brown Toyota and as always received prompt professional service. I can think of no other dealer that even comes close. More

Terrific service I came to Brent Brown Toyota recently for a service visit. John was friendly and knowledgeable and helped me throughout my visit. I appreciated the pr I came to Brent Brown Toyota recently for a service visit. John was friendly and knowledgeable and helped me throughout my visit. I appreciated the professionalism. I will definitely be back. More

Great seevice!!! I am very pleased every time I have dealt with John Goodman in the service department! He's very honest and does his very best to make sure every conc I am very pleased every time I have dealt with John Goodman in the service department! He's very honest and does his very best to make sure every concern and problem is taken care of in a timely manner. He's always done an amazing job!!! More

Amazing Customer Service and Help! Very satisfied in customer service and being helped in a timely matter and was not given the run around like so many places do now. Very on time with Very satisfied in customer service and being helped in a timely matter and was not given the run around like so many places do now. Very on time with the service of my vehicle and very informative about what needed done, I would highly recommend this place to all my friends and family. Also very clean! More

excellent and quick service i love working with John Goodman. He gets things done quickly and efficiently. I've never had to return a second time to fix the same thing. He is tho i love working with John Goodman. He gets things done quickly and efficiently. I've never had to return a second time to fix the same thing. He is thorough More

Professional, Responsive, Excellent Service I brought in my 2006 Lexus GS 300 to replace the sunroof track and motor. They discovered that Lexus is built much tighter and differently than Toyota I brought in my 2006 Lexus GS 300 to replace the sunroof track and motor. They discovered that Lexus is built much tighter and differently than Toyota and that it would take extra time to do the job right. But manager Chris provided excellent communication, got OEM Lexus parts at wholesale, and saved me $500 on the job compared to what the Lexus dealership would charge. They provided a loaner car at no charge. Chris was responsive and he and his team provided excellent service. I had a great experience and would use them again. More

BUYER BEWARE …If I could give a zero, I would. That is the customer service I received from Brent Brown Toyota Service Department. I brought my Prius from Wyoming …If I could give a zero, I would. That is the customer service I received from Brent Brown Toyota Service Department. I brought my Prius from Wyoming to have the battery pack replaced while I went on a week-long river trip. It was under warranty and I knew they would need about a week to get the replacement battery. When I dropped off my car, I explained that my brother, a mechanic, had already diagnosed the problem down to which cell was the culprit. At that time, I also ordered hood decals I needed. Later that afternoon, I got a call from the mechanic, saying there was nothing wrong with the battery pack, but my 12 volt battery need replaced. Strange?? I informed the mechanic that the 12 volt battery was less than one year old and should be under warranty, since I bought it from a Teton Toyota in Idaho. I really quizzed the mechanic about the battery pack, again repeating that my brother was a mechanic and we had diagnostics and code numbers. He held firm. Stupid me, I felt bad that my car was going to be there for a week. When the mechanic suggested a few other things that needed to be done (total recommendations would have been around $1200), I opted for a "complete fuel injection service" for $181.00. My brother informed me later this service was totally unnecessary. Just an unethical mechanics way to make money. My bad! I should have called and confirmed with him beforehand. But I felt guilty. When I came back to get my car, I was handed a bill for $482.52. Remember...I was quoted $181.00. I went over the bill and looked at all the ADD ONS. Did not authorize them, but I needed to be home that evening. (6 hour drive) Adding to the insult of being scammed, the bill stated I had declined a new 12 volt battery replacement and they had replaced all the hood stickers and hood emblem. NOT! When I got back to Wyoming, I took my car to Teton Toyota, which is where I should have gone in the first place. They were as baffled as I was as to why Brent Brown Toyota did not replace the battery pack under warranty. They did, because two cells were failing. And Nothing Was Wrong With The 12 Volt Battery. I don't know why Brent Brown Toyota chose to deal with me in such an unethical and thieving manner. Maybe because I was not from the area, or that I am an old woman or just because that is how they choose to do business. My advice,again...BUYER BEWARE!!! More

I won't be back to Brent Brown Toyota When I purchased a 2012 Toyota from Brent Brown, I also bought an extended warranty package. I was told that it included two maintenance visits. When When I purchased a 2012 Toyota from Brent Brown, I also bought an extended warranty package. I was told that it included two maintenance visits. When my wife brought the car in for the first maintenance visit, she was told that it was not covered. She waited for two hours until they caved in and gave her the service without a charge. But they charged her over $500 for other maintenance services that they said were essential. When I went in today, the service person pulled up our account and said that we had two no-charge maintenance visits but that we had waited too long to use the second one, so we would have to pay for it (like paying twice). In his own records, it showed that the first visit was covered, even though we were told it was not when my wife brought the car in. Today, the service person went on to recommend about $500 worth of additional services. I called my son, who is very knowledgeable about cars, and he told me that I was being duped and that my wife had been duped on the first visit and had purchased maintenance services that were unnecessary. Because of these experiences, we will never do business with them again. Our son recently bought a new Nissan Altima, although he used to buy new Toyotas from B Brown. Next time we buy a car or get maintenance services, we will not be buying from B Brown. More