Orem Toyota - Service Center

Experience was great. The receptionist on the phone was helpful and even helped me change my appointment. The clerk who helped with my car upon arrival was prompt and court The receptionist on the phone was helpful and even helped me change my appointment. The clerk who helped with my car upon arrival was prompt and courteous. The driver who took me home was friendly and I didn't have to wait at all. He also picked me up at my house and returned me to the service center. Awesome. And I didn't have to wait for the clerk who checked me in--another clerk checked me out. My experience was great. More

More than met expectations. As above. Have had a very satisfactory experience with both sales and service. Their personalized attention and follow-up was appreciated. Look forwar As above. Have had a very satisfactory experience with both sales and service. Their personalized attention and follow-up was appreciated. Look forward to future visits. More

Waiting Waiting Waiting I called for a shuttle ride at 3 pm. I tried to schedule it in advance. My car was completed and waiting for me. It took 1 1/2 hours for the shuttl I called for a shuttle ride at 3 pm. I tried to schedule it in advance. My car was completed and waiting for me. It took 1 1/2 hours for the shuttle to arrive. The employee answering the phone told me several times that the driver was on his way to my location. I waited on the curb for over an hour because the driver was actually going to Lehi. More

Just like coming home! We just returned from a year away (LDS Mission in Maryland). Although we loved the Toyota service there and were glad for the continuity and communica We just returned from a year away (LDS Mission in Maryland). Although we loved the Toyota service there and were glad for the continuity and communication among the various Toyota dealerships, there is just a unique spirit of service, friendliness and personal caring at Brent Brown Toyota that we have never experienced anywhere else. Keep doing what you're doing - your loyalty to us makes us loyal to you. On top of that, our Toyota is the MOST RELIABLE vehicle we have EVER owned - you just don't want to know what we have been through with cars and dealers over the decades! Although it is true that the product itself makes a difference, the dealership and the service department are the real reasons folks buy what and where they do. Anyone can "sell" a car, but very few dealerships can earn the one thing that cannot be bought and sold, and that is TRUST. You have ours! Sincerely, Jerry and Alta Jaccard Provo More

Best Service Ever! I've always had a great experience at Brent Brown Toyota. Be it from Sales or Services, it's been wonderful! Got my car serviced and as always, the se I've always had a great experience at Brent Brown Toyota. Be it from Sales or Services, it's been wonderful! Got my car serviced and as always, the service was fantastic! Also, the person who assisted me....Aldana, I think, was really nice and was awesome to advise an oil change even though I wasn't planning on it. Had to pay for that bit (as I was originally only going to have the safety and emissions done and that was complementary), but I am glad that she was looking out for the well-being of my car. Very pleased with my service :) More

Toyota service Even though it was busy and cold everyone was super upbeat even though it was closer to the end of the day. They helped me with future visit info, sug Even though it was busy and cold everyone was super upbeat even though it was closer to the end of the day. They helped me with future visit info, suggested a body shop for the things they could not fix and even took time to make sure I had an opportunity to sample the hot chocolate. More

Maintenance and Repair Enjoyed our Camry being processed early at 7:30am on Nov 29 and Dec 7th by friendly personnel and in a heated hall in freezing weather! I was impresse Enjoyed our Camry being processed early at 7:30am on Nov 29 and Dec 7th by friendly personnel and in a heated hall in freezing weather! I was impressed by the thoughtful service of Joel Kitchen who helped me check in. Joel was friendly, attentive and thorough. I felt that in a calm manner he was really doing his best to help me make the right choices to get our car in top shape. It turned out the water pump needed to be replaced which took all day and he was still there when I came to pick up the Camry around 7:00pm. If you have "Employee of the Month" or something like it to honor your employees, I vote for Joel! More

Regular maintenance They were all really friendly and answered all my questions. They kept me informed of all the work being done on my car. The service here is excellent They were all really friendly and answered all my questions. They kept me informed of all the work being done on my car. The service here is excellent!! More

Toyotacare Service I was very pleased with the service. I was greeted nicely and checked in to begin service. I got a call when the service was done. The service was I was very pleased with the service. I was greeted nicely and checked in to begin service. I got a call when the service was done. The service was done as promised. More

Efficient Service I appreciate the excellent service. The staff was friendly. Got the call my car was ready. My car was serviced well and ready on time. Thank you. I appreciate the excellent service. The staff was friendly. Got the call my car was ready. My car was serviced well and ready on time. Thank you. More