Orem Toyota - Service Center

I bought my truck in another state, but brought it in for the 10,000 miles maintenance. Erin was amazing! On top of the maintenance, I asked her about some small scratches on the truck. She told me that she the 10,000 miles maintenance. Erin was amazing! On top of the maintenance, I asked her about some small scratches on the truck. She told me that she would have the detailing shop check it out for me. They were able to buff out the scratches and they even did it for free. What a great place to take your car for service. Thank you Erin. More

Don't trust them! They deceived me. I lost $5000 on my trade in when they knew it was important tome! "Bend over Backwards" huh? trade in when they knew it was important tome! "Bend over Backwards" huh? More

I took my car in for the regular service. It was one of the major services and they told me that because I was on the free tire plan (free tires for life as an incentive to purchase a new car), that my ser the major services and they told me that because I was on the free tire plan (free tires for life as an incentive to purchase a new car), that my service needed to be the more expensive service. I agreed as I thought it would be about the same cost once I figured in the cost of new tires over time. I asked what was included in the service and they provided a list including transmission fluid, air filter, cabin filter, etc. I told them that I had just replaced the air filters and they quoted me a new price of $212. I signed the paperwork and left. I returned that evening and the service manager told me the price was $292. I told her what I was quoted and she showed me the form that I had signed and the number had been obviously changed from 212 to 292. I said no way am I going to pay that and requested to speak with the manager. She told me that the service manager that took care of my car and the head service manager had both left for the day. She could not change the bill of another service manager because they all work on commission and that would be taking money out of his pocket. When i still refused to pay the difference, she told me that they don't set the charges, but charge what the computer dictates for a particular service and this was the correct charge. I said--fine--show me this charge on the computer. She agreed and we both looked at the computer. No matter what she tried to enter, she could not get the charge to come to $292. At that point, she said she did not know what had happened but she could not change the charge without permission of the service manager that was responsible for my vehicle. I told her to get the permission because I was not paying more than I agreed upon. She called the guy and talked to him on the phone. He requested to talk to me. When I answered the phone, he gave me the same story that she had given me--"we do not set the prices for service, we just charge what the computer spits out and $292 is the normal charge for my service." When I told him that we had just looked at the computer for 10 minutes trying to figure out how that price came to be and could not get that price no matter what we entered. He immediately asked to speak to the woman that was helping me. Next thing I know, she tells me that my service will be $212--the number I originally signed. I got out for the price I agreed to pay. However, it was not before two service managers had lied to my face and caused nearly 30 minutes of stressful grief. No apologies for being dishonest and no admission of fault. I was so upset that I went home and emailed the general service manager my story. I didn't even get a response from him. I will never stop foot into Brent Brown Toyota again--they are Crooks! More

After two previous experiences that left a bad taste in our mouths.....we had no interest in buying a vehicle from here. However, we went in for a service call and found ourselves asking for information i our mouths.....we had no interest in buying a vehicle from here. However, we went in for a service call and found ourselves asking for information in regards to a newer Fj cruiser. We spoke with Sheldon and Spencer. I realize they are trained in sales tactics.....but these two were great to answer any of our questions and concerns. They gave us more than a fair price for our trade in and they went beyond the extra mile to make sure our payments stayed the same. We are overall very satisfied with the service, the payments and the vehicle we left with. I really do feel like they bent over backwards to make sure we walked away happy. I feel we got a fair interest rate as well. More

We purchased our 2008 Sequia from them in early July, we purchased the extended warranty and we still have not been able to use. Apparently its not activated in the system. We have some minor issues with purchased the extended warranty and we still have not been able to use. Apparently its not activated in the system. We have some minor issues with the vehicle that we would like fixed that are covered by the Warranty and they keep giving us the run around. They never call us to inform us of any updates, if you leave a message with someone, they never call back. They internal customer management system is noir intuitive enough to allow all service representatives know and understand the needs of the customer, the progress of a service ticket, the status of finance and warranty data or the whereabouts of parts. I need to explain my situation form the beginning every time I talk to a representative form Brent Brown. Maui in the service department seems to be the only person that has enough knowledge of the systems to gather the information he needs to help us but he's never available or he's busy so I'm stuck with a level 2 rep that's clueless. I will never buy from them again, and unfortunately I have to have my vehicle serviced by them for the next 36,000 miles. More

Service writer John Goodman gets an A in my book. I ordered tires that were to be delivered to the dealership by 5:00 pm. The carrier missed the delivery but John saved the day. He was sensitive to t ordered tires that were to be delivered to the dealership by 5:00 pm. The carrier missed the delivery but John saved the day. He was sensitive to the fact that I drive from Ephraim for service and found even better tires and got me on the road as quick as he could. Many thanks to him and the other service people at Brent Brown. They only do what the car needs. The price is fair and the service outstanding. More

I bought a Ford excursion, the brakes were very bad and needed to replaced (drum and all). It should have NEVER passed saftey inspection. They reluctantly reimbursed me for them after a few phone calls and needed to replaced (drum and all). It should have NEVER passed saftey inspection. They reluctantly reimbursed me for them after a few phone calls and two trips to the store. Next, the oil pan was leaking badly...The Sales person told me a vehicle would not leave the lot if it tleaked. When I came back The sales manager said I should expect it to leak...after all it was used? However, they said they would fix it...when I came back to pick it up the next day they said it was fixed...It still leaks! After I thought I was over everything...my truck was rough starting while it was cold...now I think I know why it was running when I called and told them I wanted to test drive it. I just spent $2500 getting 4 injectors replaced on it...it only has 76,000 miles, which is very low for a diesel. I had to change all fluids in the vehicle from oil to transmission to the differentials($600)...none had been done. Again, the sales rep told me they had gone through and serviced everything? Now I am still waiting for my plates which were supposed to be mailed to me? I called to talk to them...the girl I spoke to could not help me becuase I was not in their system, she transferred me to someone else who sent me to her voice mail the temporary tags expire tommorrow! They finally called and said they did not have the IM in their system that was supposed to be done when they sold me the truck? Go figure...remember the part about 4 injectors being bad...My guess is it did not pass. I had the IM ran somewhere else so I could get my plates...They did say they would overnight the plates...Barb was very nice and embarrassed. Still no plates? Four days later? The Nada blue book values it at $22,500...so I guess I only paid $5000 too much after the dust settles? The good news...I finally love the truck even though it still leaks...I will spend another $300 and get that fixed and hopefully be good to go. I can't believe this dealership is Gebhart approved, Really? PS...finally got my plates! Hope I am done with these guys... More

We have two 2008 Prius's. Between them they have had 5 oil changes. Three went fine, two were disasters in terms of time and organization. The first problem time it took over 3 hours (1 was the estimate oil changes. Three went fine, two were disasters in terms of time and organization. The first problem time it took over 3 hours (1 was the estimate) because of some kind of coupon which was expiring. If I had been told it would be that long, I would have left; I was assured it would take between 45 minutes and an hour. It was 2 hours before I got back, only to find that nothing has been done. The second problem time the car sat for 1 1/2 hours with no one noticing it had not been moved. When I got back to pick the car up after the 1 1/2 hours I had been told it would take (oil change and replace seat belt), my car was the only one in the service area and the lights were all blinking. There were are least 5 people at the service counter who could easily see the car, but none of them had bothered to see what was going on. A new employee evidently did not follow through and went to an orientation meeting instead and no one else had noticed anything unusual. That is a 60% acceptable rate. The purchases were fine, the work is fine, the organization is a mess. We will not be returning there. More