Orem Toyota - Service Center

Had some issues but They Took Care of me Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad ex Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad experience for sure, but the Toyota dealer took care of all of the cost. This is why I continue to be a Toyota customer. They take care of their customers. Kudos to Karyn for all of the diligent follow ups. More

Great Proactive Service Manu was a great help for us. Also, we really appreciate Mike Black for his proactive support. It was an excellent service. They saved our time. Manu was a great help for us. Also, we really appreciate Mike Black for his proactive support. It was an excellent service. They saved our time. More

Best experience buying a new truck! I was literally only going here to get my wife's car serviced and taking a look around when Jon Miller came over to help me look for trucks they had i I was literally only going here to get my wife's car serviced and taking a look around when Jon Miller came over to help me look for trucks they had in stock. Well, needless to say John is probably the best salesman I have ever encountered since he was not trying to sell me on anything , he was just showing me everything they had and giving me all the info I could handle. It didn't hurt that he is a great guy and I enjoyed taking to him as we test drove 2 vehicles, then we saw the last one they had in stock...and after test driving it I knew it was the one I wanted so I had to see what kind of rates I could get. In almost no time I was approved for the rate I wanted and the manager came over to shake my hand. Then I was sent over to Andy Butcher to finance it and he wrapped it up so quickly I was surprised! More

Great Service, Competitive Prices, Just No Collision Work It's nice to be treated as a real person that matters, and to be remembered. Also nice that they do great work on my cars. I bought my two Toyotas f It's nice to be treated as a real person that matters, and to be remembered. Also nice that they do great work on my cars. I bought my two Toyotas from Brent Brown (an Avalon Limited and a Corolla LE) and I service them both at Toyota (I prefer dealer service). John Goodman remembers who I am every single time (in person or over the phone), remembers what I own, and that I like to bring my own AmsOil. Very pleasant to work with, and personalized service. I am offered a shuttle if I want, or Wi-Fi while in the waiting room. Only one time that I had a problem (the service men put the wrong set of tires on, but Jon fixed it). More

$530 worth of exterior car damage during service I learned a valuable lesson with my recent maintenance visit...ALWAYS walk around your vehicle and check it BEFORE driving off after your service. I I learned a valuable lesson with my recent maintenance visit...ALWAYS walk around your vehicle and check it BEFORE driving off after your service. I brought my Prius into Brent Brown for the regular maintenance service. After my car was serviced, I walked out to my car from the rear and entered the driver's side. I immediately got on the interstate, exited the interstate after a few miles and parked at a Walgreens located just off the interstate. I was only in the store for less than a minute because the power was out in the store. As I walked back out to my vehicle, I noticed a large piece of my front bumper on the passenger side was chunked out and peeled back underneath the car towards the front of the car. I immediately drove back to the dealership, where the technician (who was very pleasant) looked at the initial paperwork to verify that the damage was not there when I first brought the car in (which it wasn't), and then proceeded to tell me that it must have happened after I left. He then looked underneath the car and saw that there was a scrap on the rubber bumper where I have pulled too far forward when parking in the past (the Prius has a VERY low bumper) and said that I must have gone over a speedbump. It didn't matter that I said that I had NOT gone over a speed bump, that physics would say that if I had indeed gone over a speedbump that damage would be on both sides and that the bumper would be peeled towards the back of the car rather than the front, and that I verified that NOTHING had happened when I drove or parked my vehicle to include that no cars were parked next to me on either side while at Walgreens. While the technician was looking at my car, other techs came over to offer their ridiculous advice to include one saying, "see look, the splash guard is torn...oh wait you don't have a splash guard, that's mud on the tire." I was told that there was nothing that they could do and I was sent to a collision repair place where they said that I would be given special treatment. I immediately went to the collision repair place where I was given an repair estimate (with a "discount") of $529.12. So...here's what I know; my car was not in anyway damaged when I brought it into the dealer to be serviced, I didn't check my car's exterior before I left, I drove a few minutes up the road with NOTHING taking place that could have damaged my car, and when I immediately noticed the damage and brought it back, I was told that I must have done it and that it will now cost me $530 to repair. I am pleased that my service care package transfers to other Toyota dealers as I will not be returning to Brent Brown for service or for future purchases (I love my Prius and will purchase another in the future). However, regardless of where I go, I will ALWAYS look around my car before I drive off. More

Great service I went into Brent Brown Toyota service and worked with Chris Alder, he was fantastic the professionalism in that dealership is amazing. I have know hi I went into Brent Brown Toyota service and worked with Chris Alder, he was fantastic the professionalism in that dealership is amazing. I have know him for years and will be bringing all my cars to Brent Brown, my Lexus and Toyota. Thanks and great job adding him to your team More

New tires John Mike Black Was fantastic and very helpful with my new tires an alignment service for my 4runner. I will continue to return for my service needs a John Mike Black Was fantastic and very helpful with my new tires an alignment service for my 4runner. I will continue to return for my service needs and recommend them to my friends and family. More

Love it. Mike is a very hard worker, thank you your for taking care of our cars, and for making sure that they're running properly. Y Mike is a very hard worker, thank you your for taking care of our cars, and for making sure that they're running properly. Y More

Excellent Service! Mike Black was so helpful and did such a quick and efficient job changing our oil and filters. We definitely will return to have him work on our car! Mike Black was so helpful and did such a quick and efficient job changing our oil and filters. We definitely will return to have him work on our car! More

Mike was friendly and made the experience enjoyanble After experiencing a less than desirable purchase and service experience with Brent Brown, John Mike Black has turned my negative experience into a po After experiencing a less than desirable purchase and service experience with Brent Brown, John Mike Black has turned my negative experience into a positive one. Because of his friendly nature and how he listens to my concerns I will continue to bring my car to be serviced here. More