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4,993 Reviews of Orem Toyota - Service Center
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November 19, 2016
helped reset dash board detail Helped me understand the directions in the handbook and reset dashboard data. I couldn't figure out how to reset the display form metric to US tempera Helped me understand the directions in the handbook and reset dashboard data. I couldn't figure out how to reset the display form metric to US temperature and distance to travel in miles. More
by Raymond Lowry
Employees Worked With
Casandra Langston
November 18, 2016
Great experience Very efficient and helpful . Service was performed promptly and even ahead of time. All sales options were clearly explained and dobe without too much Very efficient and helpful . Service was performed promptly and even ahead of time. All sales options were clearly explained and dobe without too much pressure . Very friendly staff and overall lovely ambiance . Will definitely return . More
by Lee1234
Employees Worked With
Mike Black, Garrett Hagler
November 18, 2016
Thought my new car was dying on me I had quite an experience just days after purchasing a new car from Brent Brown Toyota. I hopped in one morning and it wouldn't start. We finally go I had quite an experience just days after purchasing a new car from Brent Brown Toyota. I hopped in one morning and it wouldn't start. We finally got it to start by jumping it but it didn't last. As I was driving down the road the power mechanisms in the car started going off! I promptly drove to Brent Brown Toyota service center and was really freaked out. They had the problem figured out in MINUTES! Not only was the first person I talked to able to trouble shoot the issue and find a solution so quickly but they also checked and leveled out the pressure in my tires before putting me back on the road. Little things go a long way. Everyone was very kind, willing to listen and courteous. More
by Kayla Goins Springer
Employees Worked With
Mike Black
November 18, 2016
Great as usual As usual the experience was great. My car was serviced in a timely manner and the staff was great. I will continue to bring my van to this location. As usual the experience was great. My car was serviced in a timely manner and the staff was great. I will continue to bring my van to this location. More
by dro
Employees Worked With
Alec Rasmussen
November 18, 2016
Toyota Care 10,000 mile service Great atmosphere and I was attended to as soon as I arrived. The only concern was my tires weren't rotated and my Highlander kept telling me on the to Great atmosphere and I was attended to as soon as I arrived. The only concern was my tires weren't rotated and my Highlander kept telling me on the touch screen that we need to have the tires rotated. More
by tjau08
Employees Worked With
Alec Rasmussen
October 15, 2016
Best Service Experience ever! The person I dealt with listened to me and received my concerns and frustrations seriously. Everything was taken care of to my satisfaction. I broug The person I dealt with listened to me and received my concerns and frustrations seriously. Everything was taken care of to my satisfaction. I brought my car in for a Safety Recall. They found my car was under a second recall and took care of both! I was impressed. More
by hard to please
Employees Worked With
Joel Kitchen is the name on the Service Invoice # 491866. I really did not get his name when in the Shop.
October 14, 2016
50,00 mile service Sienna Mike Black has been my service adviser for years and has always gone the extra mile to make sure I was well taken care of. On a scale of 1 to 10 Mike Mike Black has been my service adviser for years and has always gone the extra mile to make sure I was well taken care of. On a scale of 1 to 10 Mike is a 12! Always on time, always pleasant and knows his stuff. Always treated with courtesy and friendliness. More
by sienna fan
Employees Worked With
Mike Black
September 24, 2016
Great sales team. Also great service. Fast prompt and great communication. Bob Saunders knows his stuff. This is the 3rd car we have bought from him. sales team. Also great service. Fast prompt and great communication. Bob Saunders knows his stuff. This is the 3rd car we have bought from him. More
by Hansen
September 11, 2016
Fast service I have brought my 2014 Rav4 for 3 oil changes now & you are always fast & friendly. Thank you for understanding your clients have lives too & our time I have brought my 2014 Rav4 for 3 oil changes now & you are always fast & friendly. Thank you for understanding your clients have lives too & our time us important.😀 More
by BattE
Employees Worked With
Mike Black
August 27, 2016
Expensive mistake :( Back in January, we needed some things fixed to pass inspection on our Prius. The only place that had 'tools' for an item was going to Toyota themselv Back in January, we needed some things fixed to pass inspection on our Prius. The only place that had 'tools' for an item was going to Toyota themselves. Well, the 'didn't find the problem' so our inspection passed. Since then a sensor light would keep flickering on that caused our Prius to loose power on the freeway constantly. Since it only started after taking it to them, I took it back hoping they just had bumped something and would fix it. No. I had to agree to pay a $110 diagnostic test for them to check it out. Since it would be "zeroed" out if they "Did not find anything" or it was caused by them, I agreed. Well, hours later of my scheduled appointment, I get a call that they can't complete the diagnostic because of the tires wasn't their Toyota brand tires that fits in every spot. They wanted to charge us over $600 to replace all 4 tires so they could continue. We can't afford that, so they did not have a diagnostic but still made us pay for the test! The customer service was friendly, upbeat, and patient in explaining, they do have a free shuttle service while waiting, and a big decked out waiting area. However, I feel ripped off for having to pay for an incomplete overcharged test. They should have told me before I agreed to the test that they could not complete it. EDIT I wrote the review while waiting for the shuttle. We were also having our 120K mile maintenance done. I think the lady that was working with me could tell on the phone how upset I was about the matter so she talked with her supervisor and was able to get the price lowered so we got the diagnostic and service cheaper post-tax than the original quote--essentially not paying for the diagnostic after all. I appreciate that, thank you. (Note, I don' remember who I worked with, I'm still waiting for the shuttle to come get me, but I needed to mark someone to write my review) More
by White Tiger
Employees Worked With
Susan Talmadge
