Orem Toyota - Service Center

Replaced my part for free We came in with a recall on our Tacoma and the replacement we needed was more than the recall would cover, but John helped us to get the replacement f We came in with a recall on our Tacoma and the replacement we needed was more than the recall would cover, but John helped us to get the replacement for free! Thank You! More

Great 1st Experience I was so please with my experience. I was greeted as soon as someone was free, but I could see them talking with the car in front of me so I knew that I was so please with my experience. I was greeted as soon as someone was free, but I could see them talking with the car in front of me so I knew that they were working. I was then transferred to Manu, the service employee that I had an appointment with. This is my first car and I really had no idea what to expect, especially since I had to go to the dealership. I voiced my worries and inexperience and everyone was so nice and patient. He was very knowledgeable and was able to answer what he thought the issue could be which was later confirmed by the mechanic. Then I stayed in the dealership until the diagnostic was done and simply asking for the wifi password was a simple and easy experience even though it was right in front of my face on the wall. I was happy that I had a great first experience. I was treated so kindly, with patience and understanding and I am grateful that I can trust my nearest dealership to deal fairly and honestly with me. Even when some delays occurred at the end I could tell they were doing everything they could to help me and so I could calmly wait. More

brent brown service It took a little longer than I expected, but overall it was a good experience. They didn't have the part that was needed, so I will have to go back ag It took a little longer than I expected, but overall it was a good experience. They didn't have the part that was needed, so I will have to go back again. More

Maintenance I was very pleased with how quick they got me in and taken care of. I was met promptly at my appointment time and they were efficient and had great c I was very pleased with how quick they got me in and taken care of. I was met promptly at my appointment time and they were efficient and had great communication. They were also quick and wonderful to work with. Everyone was. Dry nice. More

Easy Oil Change I had a great experience with servicing my car. It was fast, easy, in and out without an issue. Everyone was friendly, and they got the job done well. I had a great experience with servicing my car. It was fast, easy, in and out without an issue. Everyone was friendly, and they got the job done well. More

Exceptional service I was initially met by Casandra and then referred to Josh. John then finalized the paperwork. I was initially told it would be an extended wait. T I was initially met by Casandra and then referred to Josh. John then finalized the paperwork. I was initially told it would be an extended wait. They offered a shuttle, but I decided to wait. While waiting, I spoke to both Brent and Drew Brown, who greeted me politely and offered assistance. These are good men and I consider both of them friends. My wait was supposed to be over an hour. It ended up being around 40 minutes. I was pleasantly surprised. The car was in good shape and I felt I had really been treated like a superstar. Thanks for making me feel special! This is a great dealership and one that I will continue to shop at. I will also refer my family and friends. Thanks again, Jack May More

Good service, reasonably priced I've worked with other dealer service centers that tend to up-sell me at every opportunity or overcharge for basic services. Brent Brown has done neit I've worked with other dealer service centers that tend to up-sell me at every opportunity or overcharge for basic services. Brent Brown has done neither, which in my book is pretty great. More

Pleasant and professional Always a pleasant experience with experienced professionals that go out of their way to make you want to and look forward to going back. Makes you fe Always a pleasant experience with experienced professionals that go out of their way to make you want to and look forward to going back. Makes you feel like "Family". More

No appointment and still very fast! I generally make appointments for my RAV4 but we have had a parent who has been very sick and has caused such a busy time. One morning I feel manly ha I generally make appointments for my RAV4 but we have had a parent who has been very sick and has caused such a busy time. One morning I feel manly had time to take my car in without an appointment. They did my oil change and inspection very quickly. Such friendly service! Thank you! More

Great service and experience, but long wait Communication was great and I felt that I could trust all of the advice that was given to me. I went in for an alignment and an oil change. I waited f Communication was great and I felt that I could trust all of the advice that was given to me. I went in for an alignment and an oil change. I waited for about 2.5 hrs to get it done, which is fine as long as you plan for a wait that long. Next time I'll plan to drop off the car, because other than that the experience was great!! More