Orem Toyota - Service Center

They are fast friendly and make the service experience enjoyable. Mike is very efficient at his job. Making customers feel comfortable. Thanks for doing a great job. enjoyable. Mike is very efficient at his job. Making customers feel comfortable. Thanks for doing a great job. More

nice snowing morning,took car into for a recall & service maintenance.nice having a shuttle to take me home and then pick me back up when service on my car was done. service maintenance.nice having a shuttle to take me home and then pick me back up when service on my car was done. More

My visit to Brent Brown Toyota and John Goodman was outstanding as it always is. I would recommend this dealership to everyone. This dealership never lets me down. outstanding as it always is. I would recommend this dealership to everyone. This dealership never lets me down. More

We were very pleased with the service performed. Mike was very friendly when he greeted us. He explained the whole process and the service performed. very friendly when he greeted us. He explained the whole process and the service performed. More

Mike is always so helpful and courteous. He always has a smile about him when I have service to be performed on my 2011 Prius. He is really nice person to deal with. Jim smile about him when I have service to be performed on my 2011 Prius. He is really nice person to deal with. Jim More

I have been to this center twice, worked with Mike Black both times, and I am super impressed. When Mike discovered my "Just in Case" box in the trunk with oil, coolant, and a first aid kit, he took a real both times, and I am super impressed. When Mike discovered my "Just in Case" box in the trunk with oil, coolant, and a first aid kit, he took a real interest. He ran out to his vehicle to grab a mini air compressor to show it to me. He encouraged me to get one so if I have a slow leak I won't be stranded but will be able to pump up the tire and drive to help (or at least to civilization and safety). I waited for my car to be done and it was done within the timeframe they estimated. They were even 10 minutes early. He walked through the report with me and told me how the air pressure in the tires was getting low because of the cold weather. He told me what it should be at so I can keep an eye on it. He also answered all of the questions I had thought of since my last visit. The other thing I was really impressed by was Brent Brown. He was walking around the service center personally delivering paychecks to his employees and making sure they and their families were all doing well. What a neat place to have your car serviced. More

Best dealership service experience I've ever had. Very courteous, good explanations of warranty coverage. Work was done on schedule and explanations of what was done was very clear. Very courteous, good explanations of warranty coverage. Work was done on schedule and explanations of what was done was very clear. More

I gave this rating because Brent Brown Toyota Service is unlike any other. They are fast and efficient while greeting you with a smile and respect. They give knowledgeable recommendations and fabulous servi unlike any other. They are fast and efficient while greeting you with a smile and respect. They give knowledgeable recommendations and fabulous service! More

I needed an emissions/inspection on my Sienna. At the service center there was some confusion on the price as I had a discount option available to me. The service manager, George Brown, overheard the con service center there was some confusion on the price as I had a discount option available to me. The service manager, George Brown, overheard the conversation and stepped in immediately. He apologized for the confusion and said this one is on us. I think this was going above and beyond considering they could of just adjusted the price correctly. George always seems to want all customers to leave happy and have a good experience. Much appreciated. More

I drove from California to Utah to visit my family on an extended vacation for the holidays. When I saw the check engine light, I had not yet found Brent Brown Toyota. A friend was able to give me the cod extended vacation for the holidays. When I saw the check engine light, I had not yet found Brent Brown Toyota. A friend was able to give me the code for the problem, which was the catalytic converter code. I researched it on the internet; I have friends and family who work on cars here in Utah and in California; and I looked at every possibility for fixing my car since it is an expensive repair. My Prius is 5 years old and I have driven it 138,000 miles. It has been an amazing and wonderful car and I would like to keep it forever! I drive it very little here in Utah so I took my time figuring out where to have it fixed. I found Brent Brown Toyota on the internet, called the service department and spoke with Aaron Collister, who was very professional and friendly, and as a result of that conversation, I scheduled an appointment to have my car diagnosed at the dealership to make sure there were no hidden codes that non-Toyota computers would miss. It was, indeed, the catalytic converter that needed replacement. Since cost is an issue for me, I asked Aaron about possible options for the repair. After discussing the situation, it became apparent that "after market parts" would not be the way to go since experience showed that those parts do not last long and subsequent repair could need to be made a year later. I realize that the Prius is a unique car and repairs should be handled by mechanics well-versed in the knowledge of hybrid cars. So I told Aaron I would figure out my budget and make an appointment during the week of November 18th. When I called to set up the appointment, Aaron had already left the dealership. Gail Nicholson took over and she was a wonderful representative of the dealership, extending professional and friendly service to me. This repair was a big deal for me! In the future, I will look forward to working with Gail Nicholson again because she handled my situation with care and concern. My car is back to normal (which means great!!) and I developed a great deal of confidence in the Brent Brown Toyota Dealership because of my encounters with Gail and Aaron in the service department. Thank you for taking care of my car! More