Orem Toyota - Service Center

Well done but pricey on the suggested additional service Regular preventive maintenance, completed in a timely manner. Courteous and informative. They reviewed potential additional preventive maintenance ite Regular preventive maintenance, completed in a timely manner. Courteous and informative. They reviewed potential additional preventive maintenance items which is always helpful, I'm not impressed with the cost for these items. Coolant change, transmission change and fuel injector service, real pricey and I can probably get them done for less money elsewhere. The 3 times oil change pricing is very good and that's what I was there for. Well done on the maintenance done, overpriced on the rest. More

Very good service Service was performed quickly and effectively. I enjoyed the waiting area, including taking advantage of the popcorn and hot chocolate. Care was taken Service was performed quickly and effectively. I enjoyed the waiting area, including taking advantage of the popcorn and hot chocolate. Care was taken to keep the car clean as well. More

Frustrated with Toyota Pleased with Brent Browns Service The power steering was acting rough in my 2013 Toyota Tundra. I didn't think it was anything major. I had the Brent Brown service team inspected it an The power steering was acting rough in my 2013 Toyota Tundra. I didn't think it was anything major. I had the Brent Brown service team inspected it and they informed me the gear in the steering had failed. The failed gear resulted in metal shavings throughout the system requiring a new pump and gear. A devastating $3600.00 repair. I purchased my Truck new, it wasn't lifted, I rarely tow anything and other than a dirt road it's never been "digging". The truck's' primary responsibility to drive me the 17 miles back and forth to work each day. ALL my maintenance has been with the dealer. I was floored that the gear had failed. So was Brent Brown. Unfortunately I was at 46K mile and 3.5 years old, just out of warranty. John after going through this event with me pro-actively sought help from Toyota. He attempted to have them cover the cost of the repair as a manufacturer defect. He consistently followed up with local and regional personnel to help cover the cost . He was polite and kind on each call. The process took some time, but he was successful in getting Toyota to cover some of the cost. Toyota volunteered to replace the pump ($600), but left the gear to me ($2850). It doesn't make much sense to me why they'd cover the pump and not the root cause, but I'm grateful to John for securing something. I would have obviously preferred Toyota to either point out how I was responsible for this part failure or taken responsibility for a defective part and repared it. Things being what they are I can't afford to drop $3K to fix Toyota's faulty gear with genuine Toyota parts (The part alone is $1038). So I had John replace the pump as promised and then transferred the vehicle to another shop to complete the rest of the repair. I was worried that Toyota or Brent Brown would back out of the offer to repair the pump since I wasn't having the primary repair done at their shop. They did make me pay for the flush ($200), but John was helpful in accommodating in transferring the truck. He even text me to let me know it had been pick up. I'm frustrated the only car I've ever purchased new, the Toyota I bought for reliability failed me. I'm frustrated Toyota didn't guarantee their work. I've heard of lots of car troubles, but a failed rack and pinion gear on a non-lifted truck...It doesn't happen...right??? However, John did the best he could with a bad situation and saved me an extra $400 by getting Toyota to cover some of the cost. Thank You John. I feel confident recommending the Brent Brown Service Team. I wish I could say the same about Toyotas. More

Excellent Customer Service We enjoy receiving email and phone reminders that it is time for the car to be serviced. All the employees are welcoming and answer questions we have. We enjoy receiving email and phone reminders that it is time for the car to be serviced. All the employees are welcoming and answer questions we have. More

10,000 mile service Everything was done well and efficiently. We were taken care of very well. I would recommend you to everyone that I know. Thanks for taking care of Everything was done well and efficiently. We were taken care of very well. I would recommend you to everyone that I know. Thanks for taking care of us. More

Swift and thorough Brent Brown and Toyota Care make sure I am always up and running. The 15,000 mile service was completed earlier than they predicted and was thorough. Brent Brown and Toyota Care make sure I am always up and running. The 15,000 mile service was completed earlier than they predicted and was thorough. More

Appreciate the work and speed! Aldana Miloni treated us great!! I appreciate her because, in the past, I've had other advisers upsell me on items, that were not REALLY needed. And Aldana Miloni treated us great!! I appreciate her because, in the past, I've had other advisers upsell me on items, that were not REALLY needed. And I felt pressured on purchasing things that I don't have the budget for. It would be nice if they were really honest about work that needed to be done. Not everyone can afford every service that is "recommended". I wish they would understand the difference between a need and a recommend. So thank you Aldana, for being honest and not pressuring me into buying things that are not yet needed...I do know I will need breaks in the near future so I can save up for that! More

Great staff & Great service! I appreciate your efficiency & the kindness of your staff. I feel the service is always top notch! I will always come back to Brent Brown! I appreciate your efficiency & the kindness of your staff. I feel the service is always top notch! I will always come back to Brent Brown! More

ALWAYS DEPENDABLE! I have a 2005 Tacoma pickup. It has ONLY been service at Brent Brown Toyota. Reason? In eleven years, only once was there a disappointment and that wa I have a 2005 Tacoma pickup. It has ONLY been service at Brent Brown Toyota. Reason? In eleven years, only once was there a disappointment and that was Toyota Co. in year 2005! Brent Brown personally remedied that circumstance. As far as service and repairs at Brent Brown, I have consistently been given good information regarding what I should expect. Rarely are there surprises, and never without consulting my before any work is done. I have not had a bad experience with any of the service reps, but I have particularly appreciated the consistent support from John Goodman. More

Maintenance Service I purposely drive 45 minutes, from West Jordan to Orem, just to have my truck serviced at Brent Brown Toyota. I would recommend to friends. I purposely drive 45 minutes, from West Jordan to Orem, just to have my truck serviced at Brent Brown Toyota. I would recommend to friends. More