Orem Toyota - Service Center

Great customer service. The folks at Brent Brown Toyota were very kind and accommodating and explained in detail the issues with my Camry, while I chose to take it elsewhere The folks at Brent Brown Toyota were very kind and accommodating and explained in detail the issues with my Camry, while I chose to take it elsewhere due to cost, I still had a great experience with them overall. More

Toyota FJ Brent Brown is a very trustworthy dealership. I appreciate the friendliness and kindness from all of their employees. They obviously want to sell you Brent Brown is a very trustworthy dealership. I appreciate the friendliness and kindness from all of their employees. They obviously want to sell you a car, but it seems that they want to sell you your next car as well. More

Awesome service writer I had a great experience only because of Mike Black, On a prior visit the week before, George Brown would not even take the time to listen to me becau I had a great experience only because of Mike Black, On a prior visit the week before, George Brown would not even take the time to listen to me because he has 35 years experience, he was a very errogant person, I had to diagnise the problem myself after only having my truck for 2 weeks mind you, I have had seven Toyota trucks, George told me it was the transmission, I said it was not but then in our ride he said the and I quote I have Thirty five years experience and spencer setting in the back seat said nothing, I felt like I was about one inch tall it was totally unprofessional, But putting that man to the side and concentrating on this visit Mike Black listened to me, found a tech that knew it wasn't the transmission got my truck fixed, and treated me like a person not like a piece of xxxx, he is the only service advisor I want to deal with Mike is the reason I have given you good recommendations and the reason I will buy again from you, unless he is not there, then I will go elsewhere, You need more employees like mike, Tell him thank you yours Scott Kimber More

Friendly and fast The employees at Brent Brown were very helpful and flexible. My vehicle had started having trouble starting in the morning between when I scheduled th The employees at Brent Brown were very helpful and flexible. My vehicle had started having trouble starting in the morning between when I scheduled the appointment and when I brought the vehicle in. They quickly checked the battery and alternator while I was checking in and were able to give me the price for the battery replacement before I left. They were also able to resolve a problem that another Toyota dealership had been unable to resolve on two previous visits. Brent Brown has won my business from now on. More

Quick visit Brent Brown service department had me in and out quickly. I needed routine maintenance on my Sienna van and they were able to complete all work under Brent Brown service department had me in and out quickly. I needed routine maintenance on my Sienna van and they were able to complete all work under an hour. I appreciated that even though I only needed a tire rotation they did a complete inspection of my vehicle. More

Pleased I was pleased with my recent service. The service was completed when promised and without any hassles. The courtesy shuttle helped to make my life I was pleased with my recent service. The service was completed when promised and without any hassles. The courtesy shuttle helped to make my life run smoothly and helped me get where I needed to go and back to pick up my truck. More

Excellent service They did the service quickly. I was especially grateful for the complimentary shuttle service to and from my home in Springville. Thanks for going out They did the service quickly. I was especially grateful for the complimentary shuttle service to and from my home in Springville. Thanks for going out of your way to help. More

helped reset dash board detail Helped me understand the directions in the handbook and reset dashboard data. I couldn't figure out how to reset the display form metric to US tempera Helped me understand the directions in the handbook and reset dashboard data. I couldn't figure out how to reset the display form metric to US temperature and distance to travel in miles. More

Great experience Very efficient and helpful . Service was performed promptly and even ahead of time. All sales options were clearly explained and dobe without too much Very efficient and helpful . Service was performed promptly and even ahead of time. All sales options were clearly explained and dobe without too much pressure . Very friendly staff and overall lovely ambiance . Will definitely return . More

Thought my new car was dying on me I had quite an experience just days after purchasing a new car from Brent Brown Toyota. I hopped in one morning and it wouldn't start. We finally go I had quite an experience just days after purchasing a new car from Brent Brown Toyota. I hopped in one morning and it wouldn't start. We finally got it to start by jumping it but it didn't last. As I was driving down the road the power mechanisms in the car started going off! I promptly drove to Brent Brown Toyota service center and was really freaked out. They had the problem figured out in MINUTES! Not only was the first person I talked to able to trouble shoot the issue and find a solution so quickly but they also checked and leveled out the pressure in my tires before putting me back on the road. Little things go a long way. Everyone was very kind, willing to listen and courteous. More