Orem Toyota - Service Center

Just like coming home! We just returned from a year away (LDS Mission in Maryland). Although we loved the Toyota service there and were glad for the continuity and communica We just returned from a year away (LDS Mission in Maryland). Although we loved the Toyota service there and were glad for the continuity and communication among the various Toyota dealerships, there is just a unique spirit of service, friendliness and personal caring at Brent Brown Toyota that we have never experienced anywhere else. Keep doing what you're doing - your loyalty to us makes us loyal to you. On top of that, our Toyota is the MOST RELIABLE vehicle we have EVER owned - you just don't want to know what we have been through with cars and dealers over the decades! Although it is true that the product itself makes a difference, the dealership and the service department are the real reasons folks buy what and where they do. Anyone can "sell" a car, but very few dealerships can earn the one thing that cannot be bought and sold, and that is TRUST. You have ours! Sincerely, Jerry and Alta Jaccard Provo More

Toyotacare Service I was very pleased with the service. I was greeted nicely and checked in to begin service. I got a call when the service was done. The service was I was very pleased with the service. I was greeted nicely and checked in to begin service. I got a call when the service was done. The service was done as promised. More

Efficient Service I appreciate the excellent service. The staff was friendly. Got the call my car was ready. My car was serviced well and ready on time. Thank you. I appreciate the excellent service. The staff was friendly. Got the call my car was ready. My car was serviced well and ready on time. Thank you. More

Quick, Efficient Service We had a very positive experience at Toyota! We were warmly welcomed and felt that we received personal attention. Our van was serviced well and in We had a very positive experience at Toyota! We were warmly welcomed and felt that we received personal attention. Our van was serviced well and in a timely manner. THANKS! More

Replaced my part for free We came in with a recall on our Tacoma and the replacement we needed was more than the recall would cover, but John helped us to get the replacement f We came in with a recall on our Tacoma and the replacement we needed was more than the recall would cover, but John helped us to get the replacement for free! Thank You! More

Great 1st Experience I was so please with my experience. I was greeted as soon as someone was free, but I could see them talking with the car in front of me so I knew that I was so please with my experience. I was greeted as soon as someone was free, but I could see them talking with the car in front of me so I knew that they were working. I was then transferred to Manu, the service employee that I had an appointment with. This is my first car and I really had no idea what to expect, especially since I had to go to the dealership. I voiced my worries and inexperience and everyone was so nice and patient. He was very knowledgeable and was able to answer what he thought the issue could be which was later confirmed by the mechanic. Then I stayed in the dealership until the diagnostic was done and simply asking for the wifi password was a simple and easy experience even though it was right in front of my face on the wall. I was happy that I had a great first experience. I was treated so kindly, with patience and understanding and I am grateful that I can trust my nearest dealership to deal fairly and honestly with me. Even when some delays occurred at the end I could tell they were doing everything they could to help me and so I could calmly wait. More

brent brown service It took a little longer than I expected, but overall it was a good experience. They didn't have the part that was needed, so I will have to go back ag It took a little longer than I expected, but overall it was a good experience. They didn't have the part that was needed, so I will have to go back again. More

Maintenance I was very pleased with how quick they got me in and taken care of. I was met promptly at my appointment time and they were efficient and had great c I was very pleased with how quick they got me in and taken care of. I was met promptly at my appointment time and they were efficient and had great communication. They were also quick and wonderful to work with. Everyone was. Dry nice. More

Easy Oil Change I had a great experience with servicing my car. It was fast, easy, in and out without an issue. Everyone was friendly, and they got the job done well. I had a great experience with servicing my car. It was fast, easy, in and out without an issue. Everyone was friendly, and they got the job done well. More

Exceptional service I was initially met by Casandra and then referred to Josh. John then finalized the paperwork. I was initially told it would be an extended wait. T I was initially met by Casandra and then referred to Josh. John then finalized the paperwork. I was initially told it would be an extended wait. They offered a shuttle, but I decided to wait. While waiting, I spoke to both Brent and Drew Brown, who greeted me politely and offered assistance. These are good men and I consider both of them friends. My wait was supposed to be over an hour. It ended up being around 40 minutes. I was pleasantly surprised. The car was in good shape and I felt I had really been treated like a superstar. Thanks for making me feel special! This is a great dealership and one that I will continue to shop at. I will also refer my family and friends. Thanks again, Jack May More